088: The Safety 2 Dance with Steven Shorrock

01:46 – Steven’s Superpower: Being a Super-Recognizer and Empathy Steven Shorrock on the myth of human error (Courtney Nash & O’Reilly Radar) (https://www.oreilly.com/ideas/steven-shorrock-on-the-myth-of-human-error) 04:21 – Steven’s Occupational History, Background, and Mission: System Performance and Human Wellbeing 08:19 – Critical Incident Stress Management 10:40 – Social Capital (https://en.wikipedia.org/wiki/Social_capital), Bonds Within Groups, and Connectors Asset-Based Community Development (ABCD) (https://en.wikipedia.org/wiki/Asset-based_community_development) Appreciative Inquiry (https://en.wikipedia.org/wiki/Appreciative_inquiry) ABCD: Gifts, Skills, Passions 29:37 – Cognitive Empathy vs Emotional Empathy, and Creating Serendipity 36:33 – Safety-I and Safety-II 55:11 – Work-As-Imagined & Work-As-Done (https://www.eurocontrol.int/sites/default/files/publication/files/hindsight-25.pdf); Work-As-Prescribed, Work-As-Disclosed Reflections: John: ABCD and thinking about ways to incorporate into everyday life. Jamey: People who are connectors vs networkers vs gappers; differences are subtle but there. Jessica: When you start at a small company, you know everyone in the organization; so then as the company grows, you continue to know someone in every part of the organization. In people’s assets there are gifts, skills, and passion, and we tend to hire only for skills, which is also the only one of these things that is easy to change. Steven: What do the people closest to you say your gifts are? This episode was brought to you by @therubyrep (https://twitter.com/therubyrep) of DevReps, LLC (http://www.devreps.com/). To pledge your support and to join our awesome Slack community, visit patreon.com/greaterthancode (https://www.patreon.com/greaterthancode). To make a one-time donation so that we can continue to bring you more content and transcripts like this, please do so at paypal.me/devreps (https://www.paypal.me/devreps). You will also get an invitation to our Slack community this way as well. Amazon links may be affiliate links, which means you’re supporting the show when you purchase our recommendations. Thanks! Special Guest: Steven Shorrock.