Is the travel industry broken?

After two years of lockdowns, stay and home orders and border closures, the travel industry is open again and we can finally get back to enjoying trips abroad. Why then are we facing chaotic scenes at airports, mass cancellations, and customers being denied compensation that’s rightfully theirs?

In this Which? Investigation we’ll go to the heart of the issues currently impacting the sector. We’ll hear customers, industry experts, as well as getting the view from those representing some of the UK’s largest tour operators. With summer holidays on the horizon, host Grace Forell ask is now time to panic? What needs to be done to solve the problem? Or are things nowhere near as bad as they seem?

Find out more about flight refunds and sign our petition calling for changes to the Travel sector.