Get Answers - podcast cover

Get Answers

Have questions? Get Answers. We’re here to help you solve those everyday problems, whether it’s getting the most from your weekly shop, finding travel hacks to save on your family holiday or simply learning the tricks that make your everyday life easier. Every fortnight Harry Kind and Grace Forell will draw from hundreds of Which? experts and bring in the most knowledgeable guests for engaging and entertaining conversations to help you live your best consumer lives.

Episodes

Get Answers has a new home

Get Answers is moving! To listen to brand new podcasts from the UK's consumer champion, simply search for 'Which?' wherever you're listening. You can continue to listen to our Get Answers archive right here, but for new podcasts from Which?, be sure to subscribe to our brand new feed.

Mar 05, 20251 min

The Best Buy food and drink for a stress-free Christmas

We've taste tested hundreds of Christmas staples to find the very best food and drink, and awarded our favourites the coveted Which? Best Buy award. Today, we reveal the very best mince pies , champagne and roast potatoes that you should be buying this Christmas. Plus, we're joined by Ben Ebbrell from Sorted Food who gives us the very best advice on how to avoid a nightmare in the kitchen on the big day. Read more about how to prep for Christmas dinner & sign up for our free monthly Food &am...

Dec 16, 202428 minSeason 1Ep. 32

Why Apple could owe you a payout

Storing your data in the cloud has become part and parcel of our everyday lives. But we think Apple has been trapping their customers into using iCloud, rather than making it clear that other, perhaps cheaper, options are available. Which? Lawyer Lisa Webb joins Harry Kind to explain more about why we're taking Apple to court, and why you could be in line for a payout. Read more about our legal action against Apple & sign up for our free monthly Tech newsletter. See if you could be eligible ...

Dec 09, 202429 minSeason 1Ep. 31

We unmask the global AI celebrity scam network

There's a chance that, while scrolling online, you'll have seen a video of a celebrity trying to get you to part with your cash. The problem is, a lot of these videos are fake and have been made with artificial intelligence. Today we reveal the story of our investigation into a financial scam all linked in a tangled web of fraud. This investigation is into the Quantum AI scam network, not Google's initiative to build quantum computing that has the same name. Read more about our investigation &am...

Dec 02, 202429 minSeason 1Ep. 30

Is my smart speaker listening to me?

Our lives are becoming ever smarter, with so many everyday tech products in our home coming with smart elements as standard. But new Which? research has revealed that many of these devices demand far more personal data than they need to. So what can you do to limit this? Read more about our investigation & sign up for our free monthly Tech newsletter. Get 25% off a Which? Tech membership until 8 January 2025. Get 50% off a Which? membership ....

Nov 25, 202432 minSeason 1Ep. 29

Exposed: Dodgy service from airport car parking cowboys

High speed joyrides, petty theft, and damaged cars. That was our experience of airport car parking operators when we went undercover to expose the truth. We reveal our findings and tell you which companies we'd recommend you use when you leave your car at the airport. Read more about our investigation & sign up for our free monthly Travel newsletter . Get 25% off a Which? Travel membership until 8 January 2025 . Get 50% off a Which? membership ....

Nov 18, 202426 minSeason 1Ep. 28

Podcast exclusive: 5 Great Value products you should buy

Over the last few years, we’ve seen inflation rising to record levels, meaning prices on everything we buy have been going through the roof. Today we exclusively reveal some of the Great Value products we think you should buy - something you'd only usually find out if you were a Which? member. Read our full reviews of the products we recommend: tumble dryer , dishwasher , dehumidifier , television , mattress . Read about more ways to save money & sign up for our free monthly Deals newsletter...

Nov 04, 202441 minSeason 1Ep. 27

How to reduce your energy bills this winter

Saving money on energy bills is something we think about every winter, but a brand new tool from us here at Which? has made it even easier to work out how you can save. And are heat pumps the answer to long term savings? We explore their strengths and weaknesses. Use our new home energy planning service & sign up for our free monthly Sustainability newsletter . Get 50% off a Which? membership ....

Oct 21, 202432 minSeason 1Ep. 26

How to shop safely on online marketplaces

Whether you’re picking up a neighbour’s sofa off Facebook, bidding on antiques on eBay or ordering a personalised cereal bowl from Etsy, you, and millions of others, are actually using an Online Marketplace. They’re a brilliant way to connect buyers and sellers but a recent Which investigation has found they’re also a hotbed of dangerous products. So what can you do to ensure what you’re buying is safe? Read more about our investigation, and find out what the companies had to say. You can also r...

Oct 07, 202426 minSeason 1Ep. 25

How to deal with inaccurate smart meter readings

Smart meters were supposed to make using energy easier. Customers could track in real time how much they were spending, and those pesky estimated bills were to be a thing of the past. And while they no doubt have many benefits when they work, government data shows that millions of people across the UK have an issue with their smart meter - and an unknown number have an in-home display that isn’t working. And the worst thing is, you might not even know about it. Read more about how to solve smart...

Sep 23, 202436 minSeason 1Ep. 24

Insider tips to avoid the latest scams

When you hear the word scam, you might think of a dodgy email dropping into your inbox, or maybe a badly worded text from someone pretending to be from your bank. But scams are getting more and more sophisticated, and scammers themselves are working out new ways to deceive us all. So what can you do to stay ahead of the game? Read about the latest scams we've seen & sign up for our free Scam Alerts service . Get 50% off a Which? membership & become a member of Which? Tech ....

Sep 16, 202439 minSeason 1Ep. 23

The dos and don'ts when buying for childen

Since we set up shop in a garage in East London way back in the 60s, Which? has helped see in some important changes to the way we regulate products, especially when it comes to the safety of babies and children. Today we hear more about our work, share our advice for what to look out for when buying for the little people in your life, and explain how to avoid bringing dangerous products into your home. Check our advice for your growing family & sign up to our free family newsletter . Access...

Sep 02, 202434 minSeason 1Ep. 22

Avoiding rental car hire rip-offs

Driving abroad is never the most relaxing part of a holiday. But a Which? undercover investigation has uncovered the stresses that can start before you even get hold of the keys for your rental car. So what can you do to ensure you don't get ripped off at the car hire desk? Read more about our undercover investigation & sign up for our free monthly Travel newsletter . Get 50% off a Which? membership....

Aug 19, 202436 minSeason 1Ep. 21

How hackable is your smart home?

When you buy a new washing machine, you expect it to last a decade. But what if the "smart" technology inside of it stops working after just three years? That's happening across so many tech products inside our homes without us even know about it, leaving us vulnerable to hackers. We explain what's going on, how you can make your products last longer, and how to keep yourself safe. Read more about brands leaving customers in the dark & sign up to our free tech newsletter ....

Aug 05, 202432 minSeason 1Ep. 20

The Shoddy Awards: companies & products named and shamed

This week we’re attending The Shoddies, our very own awards presented for some of the biggest consumer let downs of the past twelve months. From disappointing service providers to useless - and in some cases downright unsafe - products, we’ll be telling you the brands we think you should avoid. Read a full list of products and services we awarded Shoddy awards to. Join Which? to get the magazine delivered direct to your door....

Jul 26, 202436 minSeason 1Ep. 19

We reveal the best places to holiday in the UK

Today we're bringing you an episode from our sister podcast Which? Shorts, giving you the best seaside towns and villages in the UK according to Which? members. We're still working away hard on the next episode of Get Answers, and it'll be dropping in your feeds on Friday this week.

Jul 22, 202412 min

Revealing the products you should never pay full price for

Health and beauty products are a staple of our everyday life. From the toothpaste we use as soon as we wake up, to the deodorant we use after jumping out of the shower, even the hayfever tablets many of us rely on at this time of year, we’re spending hundreds of pounds on stuff that helps us look, feel and smell good. But new research from Which? suggests you might be needlessly over-spending on many of your everyday products. We reveal when you can pick a bargain, and how to outsmart retailers ...

Jul 08, 202433 minSeason 1Ep. 18

How to holiday abroad for less than £100

Booking your next summer getaway is meant to be something to look forward to. Scrolling through the holiday websites looking at pictures of glorious pools and sandy beaches, deciding which room in the apartment has the best view over the coastline. You think you’ve found a great deal and then… the fees start to add up! The bargain holiday you thought you’d found is now tens, perhaps hundreds of pounds more expensive. So what can you do to beat the fees and bag a bargain for your next overseas ho...

Jun 24, 202435 minSeason 1Ep. 17

Can you outsmart AI customer service chatbots?

Since launching in 2022, ChatGPT has been a game-changer in the world of AI. But it's perhaps the chatbots that companies are using for customer service where we have the most interaction with artificial intelligence. Tech author and broadcaster Chris Stokel-Walker and Which? Technology Editor Lisa Barber tell us how to beat the customer service chatbots and get the answers to our queries as fast as possible. Listen to our episode on AI scams & subscribe to our free Which? Technology newslet...

Jun 10, 202437 minSeason 1Ep. 16

Air Fryers: Are they really the future of home cooking?

The popularity of air fryers is booming. But are they the answer to our home cooking needs? Or are they just another fad that will fizzle out sometime soon? Sorted Food's Ben Ebbrell talks us through the best ways to use an air fryer and whether or not they can replace a traditional over. Plus, Which?'s Steph Kipling tells us how Which? puts them through the paces and what to look for when making a purchase. Read our list of the best air fryers....

May 27, 202431 minSeason 1Ep. 15

Unmasking the multi-million pound ticket fraud industry

Social media is swarming with fake tickets for popular music concerts, sports contests and comedy gigs, and just recently it was reported Taylor Swift fans have lost an estimated £1m in ticket scams ahead of the UK leg of her Eras tour. With further calls for increased regulation in the industry, we meet the man taking the fight to the scammers and secondary ticketing websites. We also explain how you can go about spotting a scam , and how to attempt to recover money you've lost as a result of s...

May 13, 202426 minSeason 1Ep. 14

Eco-friendly loo roll claims that are too good to be true

In a unique investigation,  we found evidence that some of the claims made by bamboo toilet roll brands could be too good to be true .  We carried out fibre-composition testing on five popular brands claiming to be made from “bamboo only” or “100% bamboo”, a fibre often touted as a green alternative to virgin paper. Samples from Bumboo, Naked Sprout and Bazoo contained very low or low levels of bamboo-like grass fibres - just 2.7%, 4% and 26.1% respectively. In this episode we discuss ...

Apr 29, 202430 minSeason 1Ep. 13

Helpful hacks to boost your mobile signal

Today we’ll be helping you get connected as we're joined by tech expert David McClelland and Which? magazine's Adam Snook. The team discuss what 4g and 5g even mean, how to make sure you're ready for 3G switch off and how to get the best deal Later we also get a sneak preview of the latest Which? survey into the mobile phone networks, out in May's Which? Magazine. Check out our latest Mobile network reviews and s ign up to become a Which? member ....

Apr 15, 202442 minSeason 1Ep. 12

How to sleep better & tackle insomnia + sleep apnea explained

Today we’ll be helping you nod off as we're joined by sleep scientist and therapist Dr Kat Lederle . The team discuss how improving your routine can help you get a more restful sleep, while we also explain the symptoms sleep apnea. Later we also hear from the testing team at Which? to find out whether you can buy yourself a good night’s rest with the right mattress and pillow. Check out our latest pillow & mattress reviews (subscription required) & s ign up to become a Which? member ....

Apr 01, 202436 minSeason 1Ep. 11

A beginners guide to camping

We're discussing the great outdoors and sharing some top tips and advice to make your next camping trip as stress-free as possible. Our experts explain the confusing jargon, and discuss the gear you really need for a hassle free and enjoyable night's sleep beneath the stars. We also discuss how we test tents, the best walks in the UK and the equipment you should consider before your next trip outdoors. Read our latest tent reviews (subscription needed) & check our our ultimate camping essent...

Mar 18, 202436 minSeason 1Ep. 10

Could a restaurant be more sustainable than your kitchen?

In the next episode of our new Get Answers podcast, we’re here to help you solve those everyday problems.  We discuss the results of our survey uncovering the UK's most sustainable restaurant chains , hearing what they are doing to help reduce their impact on the planet. Throughout we're also joined by home food waste expert Kate Hall as she shares her top tips on how to reduce the amount of food we send to landfill each year. Sign up to our free sustainability newsletter & find out mor...

Mar 04, 202441 minSeason 1Ep. 9

Fighting fraudsters: are we doing enough? - Which? Shorts

In this archive episode we discuss efforts to crackdown on criminal activity, shining a light on the often stretched resources of scam prevention teams across the country. This episode was first published in March 2023. Listen to our Get Answers podcast about the future of scams & sign up to our free scam alert newsletter ....

Feb 28, 202414 min

AI, Deepfakes & Robocalls: the future of scams

This week on Get Answers, we’re talking about the future of scams. People spend hours talking about the latest developments in tech: whether it’s massive iPhone launches or breathless chat about the impact of AI, but there’s a trillion dollar industry that doesn’t get nearly as much attention for its constant innovation: fraud. With the help of BBC Scam Interceptors ' co-host Nick Stapleton, we give you the inside scoop of the latest developments in crime, helping you become better equipped to s...

Feb 19, 202430 minSeason 1Ep. 8

What do you really need from your next car?

Today we discuss one of the biggest purchases you can make, explaining how to make sure you find a car that's right for you. We're joined by car expert and podcaster Sam Moores to give you some tips and tricks to help you when it comes to buying and selling, plus we pull back the curtain of how we test cars here at Which? and reveal the manufacturing claims you just need to take with a pinch of salt. Read our advice on how to buy the best car & become a Which? member to receive our 2024 car ...

Feb 05, 202433 minSeason 1Ep. 7

Are smartwatches & health trackers fit for purpose?

Got a New Year resolution to try and improve your health in 2024? Today we are channeling those good intentions and seeing if smart tech can help improve your fitness. We're joined by our experts & fitness influencer Amy Jones to explain how this technology could help tell you more about your general wellbeing and how best to use them to ensure you are making the most of your device. Check out our Which? Best Buy Fitness Trackers (subscription required) & read our guide on whether you sh...

Jan 22, 202427 minSeason 1Ep. 6
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