GA 528 | The Danger of Automating Broken Processes with Matthew Townsend

This week's guest is Matthew Townsend. Ron and Matthew discussed what a broken process looks like, what happens when you automate waste, how to identify and remove it, and more. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  Matthew's favorite quote (3:09) His background (3:54) Defining a "broken" process (8:28) Examples in manufacturing (13:58) The other issues that surface when you automate waste (17:30) Tips for identifying and removing automated waste (19:57) Specific mapping techniques for a front office environment (22:07) Podcast Resources Right Click to Download this Podcast as an MP3 Matthew on LinkedIn Sparc Engineers Sparc Engineers on LinkedIn Sparc Industries on Instagram Get All the Latest News from Gemba Academy Our newsletter is a great way to receive updates on new courses, blog posts, and more. Sign up here. What Do You Think? Describe a time you automated a bad or broken process.