GA 440 | Engagement, Education, and Recognition with Tom Hughes

This week's guest is Tom Hughes. Ron and Tom discussed how culture and standards coexist in lean, and why it's so important to be candid. Tom also shared some great anecdotes and lean wisdom. An MP3 audio version of this episode is available for download here. In this episode you'll learn:  The quote Tom likes (3:31) Tom's background and what he's up to these days (4:49) What Tom means by standards (8:43) Why "culture" and "standards" should go together (10:06) Being candid (11:16) A story about his first automotive job (19:30) The role of "heart" in lean (21:39) A story about Seating Matters (24:49) Why you can't buy a lean culture (28:30) Podcast Resources Right Click to Download this Podcast as an MP3 AME Conference - Use Promo Code Gemba15 for 15% off Improvement Starts With I Improvement Starts With I on Audible (US) Improvement Starts With I on Audible (UK) GembaDocs Tom on LinkedIn Tom on YouTube What Do You Think?Describe a time when it was important to be candid.