Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by her friend and Financial Services Risk expert, Gil Rosenthal to discuss the vulnerabilities and challenges of multifactor authentication. They explore various methods of verification, such as One Time Passwords (OTPs) via SMS or email, authentication apps and magic links, and examine the importance of monitoring unauthorized use claims after MFA was succ...
Oct 05, 2023•1 hr 5 min•Ep. 231
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Viral pop culture moments often happen unexpectedly, and can have unpredictable side effects. Last week we were reminded of this when a pop star's attendance at an American football game prompted a popular athletic brand to sell out of the style of shoes she wore to the game. And, sales of the jersey with her suspected boyfriend's name & jersey number shot up over 400% sales from the week before. In this solo episo...
Oct 03, 2023•36 min•Ep. 230
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick answers the question so many fraud-fighters have asked her lately. -It's not just you or your company. Fraud IS getting worse. -In size and scope. From identity theft to reshipping schemes, supply chain exploits ATOs, and Refund Claims Fraud, Karisse provides a comprehensive overview of the contributing factors that have created a "perfect storm" that is not onl...
Sep 28, 2023•53 min•Ep. 229
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Patrick Chen, a product expert who has specialized in solving complex risk-related problems creatively with technology for some of the largest online companies & platforms in the world. All of those experiences led him to become the co-founder of Spec, a risk & compliance platform that allows its users to approach fraud, and ultimately their (leg...
Sep 26, 2023•1 hr 14 min•Ep. 228
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Every executive in the corporate world is asking themselves how they can avoid their company from becoming the subject of headlines like MGM has been recently. And, as more information becomes available about the cause of the chaos, it becomes clear that this type of attack can happen to any type of company, despite how much is invested in secure infrastructure & systems. To help Fraudology listeners learn from thi...
Sep 21, 2023•1 hr•Ep. 227
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick delves into the world of cybersecurity, the evolving tactics of hackers, and why it's important for online fraud professionals to pay attention to data breach news & trends. Because online fraud is often the preferred method of monetizing from cyber attacks, it's important to understand the supply chain of information that could be available to cybercriminals soo...
Sep 19, 2023•1 hr•Ep. 226
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick responds to a recent article written on LinkedIn about the interview episode with Nate Kharrl, CEO of Spec titled "Breaking News: Fraudsters Exploiting 3rd Party Fraud Tools". Karisse always welcomes healthy discussion and new opportunities to learn. -Especially if they're presented in good faith, and accurate. While responding to the article, Karisse starts the...
Sep 14, 2023•59 min•Ep. 225
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick sits down with Andrew Austin, Senior Manager of Fraud Technology for CarMax, to discuss his journey as a fraud fighter and the importance of having a clear mission and purpose in the industry. From his experience in anti-terrorism in the US Military, transitioning "from boots to suits" working within anti-money laundering and banking, and finally what lead him to pur...
Sep 12, 2023•1 hr 13 min•Ep. 224
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse has the pleasure of hosting Eric Boles; a former special agent of the US Secret Service and former leader of e-crime investigations at StubHub, Yahoo, and AOL. Eric shares his insights on the rise of cybercrimes and the urgent need for consequences and accountability to curb online financial fraud. From navigating the unfair chargeback rule system to building successful relationsh...
Sep 06, 2023•1 hr 5 min•Ep. 223
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick explores the pitfalls of relying solely on RFIs (Request for Information) and/or RFPs (Request for Proposals), and how they often lead to unintentional consequences that too many fraud technology buyers (merchants, fintech, Financial Institutions, etc.). While this has been a longtime, standard practice used to compare & select 3rd party technology partners,...
Aug 31, 2023•59 min•Ep. 222
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Over the last several months, dozens of merchants have reported anomalist fraudster behavior that they haven't been able to detect or understand the root cause. Fraud detection systems not being as accurate as in years past (higher declines, false positives, and chargebacks) Chargebacks for orders that were only 1 or 2 points below their fraud tool's decline threshold (How do they know my fraud vendors' scoring system?...
Aug 29, 2023•1 hr 20 min•Ep. 221
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this solo episode of Fraudology, host Karisse Hendrick explores the topic of vendor relationships in the context of online fraud fighting. Through conversations with fraud fighters, Karisse has observed recurring frustrations among merchants, fintechs, and banks when it comes to their vendor partnerships. She shares insights on vendor selection, the challenges of finding reliable solutions, and the importance of cus...
Aug 24, 2023•23 min•Ep. 220
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick is joined by Jordyn, her 19-year-old daughter, to discuss the challenges of parenting in the digital age. As a fraud fighter and a parent, Karisse knew the importance of teaching internet safety to her child, from when she got her first smart phone, got her 1st social media account, and continued to grow up as technology continued to advance. In this episode, Karisse...
Aug 22, 2023•48 min•Ep. 219
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Karisse is again joined by her friend, and the Sr. Manager of Risk for Wish .com, Vineet Grewal. 3 weeks ago, Vineet talked about why she has made "approval rates" her North Star. This week, she's sharing some of her tips for creating a business case to engage & influence senior leadership for the resources needed to implement better solutions for more data and accuracy. While talking about the methods & steps ...
Aug 15, 2023•1 hr 5 min•Ep. 218
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Can fraud experience in the banking industry easily transition you on to the e-commerce side of fraud? What about Vice Versa? In this episode of Fraudology, Karisse is on the road for another client trip. After presenting a training to the employees of a FraudTech vendor that supports banks, Financial Institutions, and Fintechs, she shares one of the concepts she talked about in the training course. -How, even though m...
Aug 09, 2023•33 min•Ep. 217
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick invites return guest & listener favorite, Gil Rosenthal, a fraud prevention strategy expert & a Fintech Advisor, to discuss the importance of storytelling and strategic thinking in protecting companies and users from fraudulent activities. They delve into the methodology of storytelling in fraud prevention (used by fraud departments in top companies, such as ...
Aug 08, 2023•51 min•Ep. 216
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse highlights 3 fraud stories that you will want to be aware of. -Either for awareness, or possibly for a bit of "fraud nerd" comic relief. First starting out with why the promised episode of an interview with a "special guest", Karisse's daughter has been replaced with an episode of Fraud News for this week. But, this episode WILL be coming soon to Fraudology, where Karisse's teenag...
Aug 03, 2023•1 hr•Ep. 215
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse answers some of your questions about parenting a child in the "digital age". -Especially as someone who is sometimes too aware of the dark sides of the internet. For those of us who are parents and fraud-fighters (or in Trust & Safety), there's no doubt that these are the two most important "jobs" we've had and they're at the core of our identity. And, it can be a difficult ba...
Aug 01, 2023•46 min•Ep. 214
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Vineet Grewal, Senior Manager of Risk for the popular marketplace Wish .com joins Karisse to talk about her passion for fraud-fighting, people leadership, and relentless improving authorization rates. With an incredible skill for remembering even the smallest details of sophisticated fraud cases and an impressive knack for implementing complex risk stacks for reducing various types of mar...
Jul 27, 2023•1 hr 5 min•Ep. 213
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai We're switching up this week's episode format with a solo episode from Karisse 1st. (And an interview with a great fraud-fighter on Thursday!) In a world where we can drive a stranger's car, sleep in a stranger's house, and buy tickets to a Broadway performance from someone we don't know, it's important for those companies to plan for the worst before it happens. Not only to keep customers happy, but to prevent credit ...
Jul 25, 2023•26 min•Ep. 212
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Shawn Kelley, Former Director of Payments & Risk for SeatGeek returns to share another fraud strategy success story. This time, the problem being solved was the length of time for the feedback loop on orders the fraud system wasn't identifying (aka- Fraud Chargebacks) was too long. This situation is most common for online companies that rely on & need to update rules engines, syst...
Jul 20, 2023•48 min•Ep. 211
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai The worst reason to do something is "because it's how it's always been done". -Especially in a landscape that is continually changing & adapting. And, when it comes to fraud, if new ideas or processes are being implemented, chances are you're "inventing the wheel" (starting from zero). That's why it can be so helpful to learn about strategies that have been implemented that resulted in success on several levels. In...
Jul 18, 2023•50 min•Ep. 210
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai As a follow-up to the conversation with Frank & Mary Ann on Tuesday's episode, Karisse talks about two of the predictions that she contributed to their combined list for 2023. Did these two predictions prove to impact the online fraud industry as much as expected? Or could they become more of an issue in the 2nd half of the year? The two main topics of this podcast are: The 2023 Visa Rule "Update" referred to as "C...
Jul 13, 2023•38 min•Ep. 209
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Fraud experts and long-time friends Frank McKenna (author of the Frank On Fraud Blog and co-founder of Point Predictive) and Mary Ann Miller (VP of Customer Experience at Prove) joined host Karisse Hendrick to re-visit the New Year's Predictions that the three of them shared in Episode # 159 of Fraudology (published 10 Jan., 2023), and in a comprehensive article on FrankonFraud.com*. Whic...
Jul 11, 2023•50 min•Ep. 208
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, host Karisse Hendrick dives into 3 fraud-related news stories & talks about how each of these events or issues will impact the fraud prevention industry, and what can be learned from them. 2,700 People That Were Tricked Into Working for a CyberCrime Syndicate Were Rescued in the Philippines https://apnews.com/article/philippines-cybercrime-raids-china-indonesia-malaysia-vietnam-de16f1...
Jul 06, 2023•43 min•Ep. 208
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai View the 1st Annual Fraudology Benchmarking Report Now! https://resources.forter.com/fraud-fighter/2023-benchmark-report (Thanks to the survey sponsor, Forter, no email or contact info is required to access the report!) In this episode of Fraudology, host Karisse Hendrick welcomes back special guest Shoshana Maraney to continue discussing the newly released Fraudology benchmarking survey results. While on Tuesday's epi...
Jun 29, 2023•1 hr 17 min•Ep. 207
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai The 1st Annual Fraudology Benchmarking survey for e-commerce fraud prevention is now available! https://resources.forter.com/fraud-fighter/2023-benchmark-report (No email address or contact info needed to access this report, thanks to the survey Sponsor, Forter!) Almost 9 months ago, Karisse mentioned on an episode of Fraudology that she has long wanted to provide the industry with a benchmarking survey that asks the q...
Jun 27, 2023•1 hr 15 min•Ep. 206
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai In this episode of Fraudology, Karisse talks about 3 recent fraud-related stories, how they can or will impact the industry, and could be important to know for your specific role. As new techniques and technology continue to be used to commit cybercrime, it's important to be aware of what is possible, and to prepare as much as you can before your company or financial institution is impacted (especially for the last sto...
Jun 22, 2023•41 min•Ep. 205
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai Doriel Abrahams, the head of Risk for Forter US returns to answer listener questions after his last episode (April 27, 2023). Some of the questions covered topics like: The benefits & Risks of placing fraud prevention efforts pre- (bank) authorization vs. post- (bank) authorization. Is one better than the other? If so, why? The expensive risks of some 3DSecure strategies (such as: approving fraudulent orders + bran...
Jun 20, 2023•1 hr 39 min•Ep. 204
Fraudology is presented by Sardine . Request a 1:1 product demo at sardine.ai This is the 3rd (and final) episode in a row, focused on false declines/false positives, in e-commerce. The 1st episode on this topic provided some of the industry benchmarking data that will soon be released in the 1st Annual Fraudology Benchmarking Report, sponsored by Forter. Knowing that so many merchants not only don't measure their false decline rates, but a fair amount of them said they don't think it's a proble...
Jun 15, 2023•34 min•Ep. 203
