Diya Javiya was after more flexibility and family time, so she shifted career from an accountant in the UK, to her own Bedshed franchise in Brisbane. With her husband already owning another type of franchise, she knew a franchise model gave here the stability and support she wanted. Diya shares that she chose to join Bedshed for its strong brand reputation and the support offered to franchisees. She explains how the franchisor provides extensive training, marketing resources, and operational gui...
Oct 27, 2024•23 min•Ep. 75
We delve into the intricate process of crafting the perfect doughnut with Jim & Rose Stoupas, founders of Walker's Doughnuts. As a food technologist, Jim provides expert insights into the technical and creative aspects of doughnut making, sharing in detail, what sets their doughnuts apart. We covered the importance of taste, shape, and texture, emphasising the role of the ‘plimsoll ring’ in proofing and frying. Jim also discusses the challenges of maintaining a doughnut’s visual appeal, from...
Oct 24, 2024•18 min•Ep. 74
Migrating from China to Australia as an Accountant, and finding the language barrier significantly harder than expected, so a change in course had to happen. Struggling in a food business to eventually finding Houseproud Cleaning - and now Kathy is a 17 year veteran! Kathy Xu, a 17-year veteran franchise owner of HouseProud Cleaning in Chatswood, we focus on her entrepreneurial journey. Kathy originally migrated from China with an accounting background, but due to language barriers and the chall...
Oct 24, 2024•20 min•Ep. 73
Commercial cleaning has certain key features that make it significantly more scalable than residential cleaning according to Damien Boehm, founder of commercial cleaning franchise, Urban Clean. Damien’s book, Clean Up With Franchising, focuses on his experiences in the industry and the steps to building your own highly profitable commercial cleaning business. The key areas discussed in this podcast around commercial cleaning are; The Urban Clean model : A commercial cleaning business serving off...
Oct 18, 2024•23 min•Ep. 72
The prospect of reduced costs through engaging offshore talent can be highly enticing for many. However, the execution becomes the critical factor in success, so what is the best way to scale a franchise or any business for that matter, using offshore talent? Tiffany English is the CEO of Access Offshoring, connecting Australian businesses with offshore talent from the Philippines with highly skilled, Philippines-based workers for roles ranging from back-office support to senior management posit...
Oct 14, 2024•17 min•Ep. 71
In “Built to Last - The Family Franchise" we feature Matthew Penfold and Annalise Andrews, key figures in the leadership of Kwik Kopy, a family-owned printing franchise with a significant history in franchising not only in Australia, but globally. We focus on their personal journeys within the family business and their reflections on Kwik Kopy's evolution. Matthew and Annalise share their experiences growing up in the business, which was founded in Australia by their father, Steven Penfold, in t...
Sep 27, 2024•31 min•Ep. 70
In this episode we asked Malcolm Rees, CEO of World Options Australia, to discuss what he sees as the five key factors that have shaped the success of the World Options franchise business up to this point. Overall, the key aim of the World Options business through its franchise partners, is to streamline the process of shipping for SME’s in the market via a multi-carrier online platform. In this discussion, the five key factors that Malcolm identified are; Simplifying Shipping - The company’s so...
Sep 27, 2024•11 min•Ep. 69
It goes without saying that Greg Nathan, on a global scale, has arguably had the most significant impact on the relationship and therefore, success, between franchisees and franchisors than any other. In this EXPLAINER, we asked Greg to talk us through in detail the stages of his famous Franchise E-Factor model that is the framework for the franchisee - franchisor relationship. With well over 300,000 combined copies sold of Greg’s publications on franchising he is the thought-leader on strategie...
Sep 23, 2024•16 min•Ep. 68
What are the key things you need to know at the very least, to quickly understand if the franchise you are considering is a good one for you? Peter Knight is the Franchise Account, and he has advised countless people around their franchise investment, and he zeroes in on 5 key things to know. You have so much information coming at you if you’re considering investing in a franchise. There is so much documentation placed in front of you, that it can feel overwhelming on where to start, which is so...
Sep 21, 2024•19 min•Ep. 67
Farzin Hesari is the CEO of LINK Business Brokers, a franchised brokerage brand with over 120 brokers in the Australian market alone. He explains that LINK Business Brokers focuses on helping businesses enter and exit the market through leveraging market data combined with their proprietary systems and software. LINK operates in several countries, with seven partner offices in Australia with its 120+ brokers in this market. Farzin details how they currently command over 20% of the business trans...
Sep 18, 2024•14 min•Ep. 66
An innovator in the waste disposal sector, Mobile Skips has built an entirely customer-centric service offer. In an industry that had been set up to service larger construction projects, Jacob Spencer, CEO, explains how the brand fills the gap that had traditionally been poorly serviced domestic waste disposal. The discussion on the Mobile Skips Franchise Business Model centred on; A simple easy to operate business, which is actually down to just 2 days to show a franchise owner to run the busin...
Sep 10, 2024•12 min•Ep. 65
Rebecca O’Brien started working at 14 with Bunnings and moved into their leadership team opening stores across the country. Now a mum with three young kids, three businesses, and three dogs! Rebecca and her partner are going full tilt in life and business, and are also close on their third PACK & SEND store on top of the others and the restaurant they also own. Rebecca loved her time with Bunnings which was truly career defining in experience and even sending her through University. After wa...
Sep 08, 2024•32 min•Ep. 64
Jan Timms authored "The Ultimate Franchising Success Formula," a comprehensive guide to best practice in franchising based on her 25 years of experience in franchising and a PhD study on success factors in the industry. In it, Jan identifies the best practices that distinguish the most successful franchise brands. After 7 years of research when Jan wanted to find out what made the successful franchises different from those that aren’t, the research was well-received academically, and it soon bec...
Sep 02, 2024•25 min•Ep. 63
Many people looking to invest in a franchise business are not ‘sufficiently across the numbers of their investment’ according to Peter Knight, one of the country’s leading franchise Accountants. In the first of our ‘Explainer’ series formats in the podcast, we asked Peter to join us to zero in in a succinct manner on the key factors in assessing the ROI of a new franchise business. That is one that has not traded before and is a new location. This is as distinct from assessing an existing franch...
Sep 01, 2024•13 min•Ep. 62
Meron Sleiman is the Master Franchisee of Victoria for the Urban Clean Commercial Cleaning brand. Meron runs the business with his brother Kameran, and they have been in business together for 20+years. They found Urban Clean almost accidentally when looking for a cash flow business while they were in the process of exiting their fast food franchise business that they owned. The demanding hours and lack of family time is what led the brothers to look for another business and get some more control...
Aug 27, 2024•18 min•Ep. 61
Andy Pham is a Soul Origin multi-store franchise owner. Soul Origin’s mission is to bring ‘good times and delicious food and barista, crafted coffee’ in over 150 locations across Australia. We explore Andy's journey from working as a barista in Sydney to owning multiple Soul Origin stores across Queensland. Andy started his journey with Soul Origin eight years ago, initially working for franchise partners before opening his own store. He moved from Sydney to Queensland and gradually expanded his...
Aug 25, 2024•15 min•Ep. 60
The Mail Boxes Etc (MBE) franchise business is a B2B business service centre that provides a wide range of services to the SME market. The services on offer from franchise owners in MBE range from printing, which is a large part of the business, to graphic design, street address postal service and more. In our discussion with Clayton Treloar, CEO Australia, he provides insight into the fact that printing technology has enabled the business to dispel the ‘myth’ that printing services are in decli...
Aug 22, 2024•12 min•Ep. 59
Joe Rossi is the CEO of Town & Country Pizza & Pasta franchise business which is a family-owned, premium positioned food business in the market for more than 30 years now. The Town & Country business is a premium positioned, yet high volume pizza and pasta offering that has had what Joe refers to as 'humble family beginnings' in regional Victorian markets. With a solid brand built and franchise model in 13 locations throughout regional Victoria (as at Aug 2024), the timing is right f...
Aug 22, 2024•14 min•Ep. 58
Paul Mitchell is Founder of the Houseproud Cleaning franchise business which has been operating for more than 25 years now. When many talk about ‘low barriers to entry’ in business, they are for the most part thinking of low cost of entry. Paul is very aware that in the cleaning industry, those low barriers to entry that are just as important are the ability to start a business without a certain qualification or skill or strong english language skills in many cases. The key focus of the Housepro...
Aug 12, 2024•14 min•Ep. 57
The Rubber Stone franchise business is a resurfacing business for damaged concrete and tiling surfaces. Used around pools, patios, garages, stairs and more the brand is expanding into the Australian market. A 35+ year old family owned and run business from Canada, Jayme Kegel is spearheading the brands entry into the Australian market. Jayme explained some key aspects to the business and focused on; The longevity of the brand globally Some of the tweaks they have made to operations and product f...
Aug 11, 2024•15 min•Ep. 56
Stop trying to compete on price, and instead actively work to take peoples ‘eyes off the price’. Get help from JD now to quickly grow franchise store sales with great incentive-based marketing strategies and campaigns via this link; www.theinstituteofwow.com/franchise According to world-leading expert in it, John Dwyer (JD) he achieves avalanche sales results for clients with incentive-based marketing campaigns. JD has developed programs for the biggest to the smallest businesses in the country ...
Jul 30, 2024•26 min•Ep. 55
Is a foot high traffic shopping centre is the best place for a business? Ange Kondos is an expert in determining the answer to this question for many. “Business has become so hard, so prohibitive, so costly I can see true entrepreneurs taking to the strips.” Our discussion came about following seeing a LinkedIn post by Ange where he highlighted the deal numbers and performance attributes of a food business in a strip mall location. Comparing it to some typical lease circumstances faced in a high...
Jul 23, 2024•26 min•Ep. 54
Stephen Penfold lives a family business legacy that links closely back to the infancy of modern Australia as far back as 1820, with the Penfold family directly involved in the business since 1880. A passionate franchise supporter who was just the second inductee into the Franchise Council of Australia Hall of Fame (FCA), and founding member of the Franchising Association back in the mid 1980’s that would go on to become the FCA, Stephen is Australian franchise history personified. Experience thr...
Jul 18, 2024•47 min•Ep. 53
Greg Nathan is recognised as a global authority and thought leader on the psychology of franchising, and notably to many, on the franchisee-franchisor relationship. In 35+ years of researching the science of successful franchise relations, Greg and his team have developed widely used, world-leading tools and models in franchising. An interest in Psychology and completing a degree and Masters in this, a PhD was next. Working in a bread shop to make money while at uni lead to a career defining cha...
Jul 03, 2024•34 min•Ep. 52
What are the simple mistakes that sellers of gym and fitness franchises are getting wrong? These are the things that are having significant impact on their ability to generate the strongest return for their efforts. Once again, Dustin Slypen, a business broker with 200+ transactions in the wellness niche and in fitness and gym franchises in particular, outlines these crucial components to a successful sale. The four key components that were covered are; Sellers often won’t put their ‘buyers hat’...
Jun 25, 2024•14 min•Ep. 51
One of the fastest growing franchise brands in the Australian market, has also embarked on global expansion in NZ and the USA recently. In this discussion, Jeremy hones in on a handful of factors he sees as largely significant in both the success thus far, and for building on this success into the future. With no experience in franchising or the wellness industry previously, Jeremy and co-founder Tim, have leant heavily on mentors and advisers to grow the business. All the while moving the brand...
Jun 18, 2024•16 min•Ep. 50
What has made the PACK & SEND franchise what it is today? The brand has been in the market for 30+ years and seen the role it plays transform before our eyes. We asked Kate Fellowes, Head of Learning & Development, to hone in on 5 key things that have been crucial to the business. The PACK & SEND brand originally was focused on individual customers coming to them in their retail locations. What Kate explains in particular is a whole other market that opened up to the brand some time ...
Jun 14, 2024•20 min•Ep. 49
The World Options Franchise Business Model with Malcolm Rees, CEO. With the explosion in e-commerce across the market in recent years, businesses of all sizes are looking for the simplest and most cost-effective solution. World Options is one such option, described by CEO Malcolm Rees as ‘the Trivago of shipping.’ The key aim of the business through its franchise partners, is to streamline the process of shipping for SME’s in the market via multi-carrier online platform. Franchise partners are t...
Jun 11, 2024•17 min•Ep. 48
It’s never an ‘easy’ time to buy a business or franchise, as after all, if it was easy, everyone would be doing it! Peter Knight is The Franchise Accountant, and he has seen a thing or two when it comes to advising hundreds of buyers of franchises on how to proceed. Knowing the biggest challenges is one thing in going about the process of buying a franchise. But how to overcome them are key securing your business if that is the journey you are on. Peter identifies and focuses on several factors ...
Jun 03, 2024•17 min•Ep. 47
Starting in branding and marketing with King Gee workwear clothing, being a young female in a male dominated space, through to capital raising and managing a forestry business in Nicaragua, Sonia Shwabsky brings a diverse career experience to her role as CEO of Kwik Kopy. Starting out in clothing retail while at University soon saw Sonia enjoy the opportunity to travel the world attending trade shows and factories in clothing and apparel. On a fast promotion track through the Pacific Brands busi...
May 30, 2024•38 min•Ep. 46
