Franchise owner journey: Chenna Kuppyreddy is a multi-store owner at PACK & SEND in Sydney, and started his working career in India on the family mango farm, moved onto mechanical Engineering in the global oil and gas sector, where he spent a lot of time on projects in Australia. A desire to get to Australia and run his own business saw life here commence as a street sweeper in late 2016, and then eventually into his own franchise. Chenna has probably seen more of Australia than many people ...
May 23, 2024•26 min•Ep. 45
The City Cave health and wellness brand is already a success story in the Australian market in a very short space of time. Tim Butters, Co-Founder, explained the planning and circumstances around the deacon to enter the American market - and how they’re doing it. Commencing franchising in 2019, and now with 70+ locations grown across a period of significant disruption, the brand is well-positioned for the future. With strong growth in both Australia and New Zealand, the US expansion is clearly a...
May 20, 2024•15 min•Ep. 44
How do you get megastar to represent your brand? What’s that secret sauce that can lock the deal away? John Dwyer (JD), has a proven track record for consistently being able to present a case for involving celebrities with whatever it is he is doing, and here's his approach and why he went after Jerry Seinfeld to front a small regional bank - and got him! In this chat, JD gives us the background and key takeaways from his experience with Jerry Seinfeld and how he was able to boost a brand campai...
May 18, 2024•19 min•Ep. 43
Franchise owner journey: Michael and Marlene Wallace are 11 year veterans in the Kwik Kopy franchise business. Michael came to business out of an extensive engineering career working with food machinery for a number of global brand names, and Marlene from a significant admin and accounts background. Michael became a little 'over' building businesses for other people, which also coincided with Marlene looking to re-enter the work force after being home-based raising the kids, and finding that re-...
May 13, 2024•29 min•Ep. 42
As a company with 600+ franchise stores under it's banner across four (4) brands, and all focused on serving chicken, Manal Haydar, Franchise Sales Manager explains how they navigate and approach the market with four (4) brands in the same food segment, and the differences between them. Craveable brands is the umbrella brand and the franchisor for Red Rooster, Oporto, Chicken Treat, and Chargrill Charlies. With Red Rooster being an iconic Australian brand at more than 40 years in operation, and ...
May 09, 2024•14 min•Ep. 41
How do you assess the TRUE-value price of a gym or fitness franchise? After 200+ transactions of gym and fitness franchises, Dustin Slypen is a business broker who has found a niche where he adds tremendous value to understand this. In an effort to understand where the real value sits in these businesses, Glenn asked Dustin to zero in on the key components to valuing them in a purchase or sale process. The conversation included insights on fit-out cost 'blow outs', equipment supplier 'kick-backs...
Apr 22, 2024•23 min•Ep. 40
As an 18+ year veteran in the business, commencing from an entry-level marketing role, to now the brand leader, Nicholas Woodward has played a key role in the evolution and growth of the PACK & SEND brand in the Australian and New Zealand markets. A degree in Information Systems saw Nicholas quickly realise it was not a field he wanted to pursue, but instead, that business was much more his career path. A progression of roles within PACK & SEND saw extensive direct field support function...
Apr 17, 2024•41 min•Ep. 39
Peter Knight is a straight-shooting accountant who has established an enviable reputation as a key thought leader in accounting and financial education for the franchise sector, and in particular for franchise owners. While many might look to focus on larger corporate clients such as brand head office type consulting, Peter has zeroed in especially on helping individual franchise owners to ensure they are making the right decision BEFORE they buy a franchise. He came to this through a wide and v...
Apr 15, 2024•35 min•Ep. 38
The ability to assess the value and risk of a franchise brand is crucial to the thousands of franchise prospects out there looking to into a business of their own. However, the sheer number of opportunities, and the amount of information can make it difficult to measure one brand opportunity against the other. Darryn McAuliffe, CEO of FRANdata Australia explains what their independent 3rd party 'Franchise Ratings Scale' is all about. He explains the fact that a clear way to measure performance i...
Mar 05, 2024•12 min•Ep. 37
Franchise owner journey: After taking a redundancy from a commercial banking career after 18 years, Marcus finally wanted something for himself. Equipped with a Commerce Degree, Marcus took on a 20 year career in corporate banking in business banking and later in varying leadership roles. He had a desire for his own business yet a franchise was not necessarily on the cards for him as he had a perception of a lack of control. A criteria in his search for a business centred around location, turnov...
Feb 28, 2024•25 min•Ep. 36
How do you get the best result from your investment in exhibiting at a franchise expo to pitch your franchise? Tim Collett, Managing Director of Specialised Events, which owns the Franchising & Business Opportunities Expo, has seen the best and the worst of it as far as brands putting their best foot and forward at the events over many years. In this valuable discussion for any franchisor looking to expand their network, Tim highlights that having a planned process of operating at a show, an...
Feb 26, 2024•34 min•Ep. 35
The Beare Flooring Franchise Business Model with William Beare. Originally from New Zealand, William was in the flooring industry over there and on moving to Australia several years ago, noticed that their was no equivalent mobile flooring offer with lower entry costs available in the industry. While the business is open to enquiries outside the flooring industry, in particular a focus on industry professionals tired of working for a boss and sitting in a showroom waiting for customers to walk i...
Feb 23, 2024•19 min•Ep. 34
Franchise owner journey: From mechanic to IT, mortgage broker and senior business analyst and trainer, Steve Bowe says he was far from being a handyman when he bought his Hire A Hubby franchise in Nowra, NSW. And in even more of a twist - he was certain he didn't want a franchise after being made redundant from his last corporate role! he went to an information night in Sydney after seeing an advertisement for the business keep popping up in front of him. He went there that night to make sure he...
Feb 22, 2024•22 min•Ep. 33
In this episode with James, we asked him to focus on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today. 47secs - Changing the business model from Sub-Contractor to Franchise Partner in 2012 with the change of ownership to Singapore Post at the time. 2min 26 secs - CEO Richard Thame's arrival to the brand with a key focus on the franchising aspect of business. A long history of success with a number of other key franchise brands. 5min...
Feb 21, 2024•13 min•Ep. 32
Franchise owner journey: In search of better opportunities, Ash and her family migrated from NZ in 2014 without a business chosen. They had a lengthy 6 month wait after arrival to finally get the business they wanted. With Ash at home with the kids, and husband running a wine cellar / liquor store business, back in NZ, trips to Australia looking at around 30 businesses was the process before narrowing to a Kwik Kopy franchise. Now, several years later, Ash runs Kwik Kopy Camberwell, while her hu...
Feb 13, 2024•21 min•Ep. 31
Franchise owner journey: After 15 years as a VP in Citibank Corporate, Neil was tired of the stress, no control of his life, and certainly didn't want to miss another school sports day! A shift into a 'handyman' franchise made a lot more sense than it may have otherwise appeared on the surface to others. Now a 20+year veteran in a business that sits in the size above 'man in a van' (called 'multi-person') for the brand, where he has staff and manages multiple trades in undertaking his work which...
Jan 22, 2024•23 min•Ep. 30
Franchise owner journey: After 17 years in warehousing and logistics that included a redundancy triggered by automation, Dominic decided that he needed a change and to give him and his family the opportunity to earn more than was on the table. Seeing the delivery drivers come and go, chatting to them and his uncle who owned a delivery run, he spent a week on the road to test if it was going to be right for him. 21 years later and he is a CouriersPlease veteran! Running one territory, selling it ...
Dec 13, 2023•21 min•Ep. 29
Franchise owner journey - After spending 25+ years in food distribution and supermarket logistics, Ken channeled his passion for horticulture and the desire for a career change into a business of his own. But, owning his own business wasn't necessarily in the plan. The plan was to transition from supermarket logistics with a Certificate in Horticulture, and into the council parks and gardens division. Disconsolate about the fact he couldn't secure a job with the qualification after 4 years of st...
Dec 07, 2023•23 min•Ep. 28
From marketing with McDonald’s to cinemas, the car rental, print and travel industries, and ultimately on to a key focus in the parcel and logistics industry as the CEO of CouriersPlease, you’d never know Richard Thame started business life as an Accountant! A common thread through much of Richard’s career has been around the franchise sector with most roles directly related. A quick realisation that accounting wasn’t for him, Richard started at McDonald’s in accounting and as able to cross disc...
Nov 17, 2023•41 min•Ep. 27
Making more sales out of existing locations is vital in maximising opportunity, and most importantly, keeping franchise owners as profitable as possible. In this episode, Jeff Vassel, Global BDM for geotech, talks about gathering and analysing the data from a single franchise location and interpreting it for the best possible impact on that location. Key factors in this process such as combining data sources, data variables, data overwhelm, product category analysis, and the key levers used acro...
Nov 13, 2023•16 min•Ep. 26
Franchise owner journey: After buying a one-way ticket from the UK 25 years ago, Rod Reece came to Australia with an Economics and Law Degree, and worked his way up in telco's from door-to-door sales through to managing teams for years. An urge to get away from the corporate pressures of never ending monthly sales targets, and a desire to spend around 12 weeks a year on holidays with the kids home from school, some sliding doors moments paved the way to the Dee Why Hire A Hubby franchise territo...
Nov 09, 2023•20 min•Ep. 25
Franchise owner journey: Kervin Merchant came to the Kwik Kopy Blacktown franchise after diverse careers in IT hardware support, and ownership of a hotel in New Jersey in the USA, and finally back to Australia to raise a family. Now entering the $1million turnover club, Kervin’s is a story of going for exactly what you want, while still be very certain first in knowing exactly what that is! 0:30 $1million revenue award announcement with Kervin being welcomed into the Centurion Club within Kwik K...
Nov 03, 2023•25 min•Ep. 24
CouriersPlease is a small to medium parcel distribution company with a National footprint of 800+ franchise territories. The chat with James centred on some key aspects to the business; :45 What is CouriersPlease, including the size of the network, company ownership, and areas for growth and territory structure, 2:30 Sub-contractor to franchise model - When and why CouriersPlease changed from a sub-contract model to a franchise, 3:30 How franchise partners run their territories with relationship...
Oct 31, 2023•17 min•Ep. 23
From butcher to mining hydroblaster to lawn care - the diverse careers of Ash Gulwell! Ash is now 3 years into his journey of owning a Coochie Hydrogreen franchise region in Gladstone, QLD, with out of the ordinary levels of growth, but his career started very early and in a very different environment. Starting out as a 14 year old running down after school in the afternoons to work in the local butchers, and then again for a few hours on Saturday mornings, Ash got to work hard and pretty early ...
Oct 26, 2023•20 min•Ep. 22
A mowing round side-hustle in school and then out into running a debt collection business, Brendan Green, CEO of the Hire A Hubby franchise network with 300+ Franchise Partners, career was on a different path until a chance connection changed it all. Clearly an entrepreneur at heart, Brendan had a business mentor while at school, a property developer, and he was co-ordinating other students for him who wanted to earn money by working on the weekend in basic labouring jobs. On leaving school and ...
Oct 23, 2023•34 min•Ep. 21
Franchise owner journey: Pappi Mukasa - Spent 9 years in a refugee camp before making his way to Australia, Pappi had an entrepreneurial calling even after finishing a Civil Engineering Degree with Honours. The urge to have career freedom with his own business was just too strong. 0:26 Pappi's background on arriving in Australia in 2005 after 9 years in a refugee camp in Tanzania after escaping war in 1996 between The Democratic Republic of Congo and Rawanda. 3:00 Getting assimilated into Austra...
Oct 19, 2023•19 min•Ep. 20
In this episode with Lili Shi, Master Franchisee Australia, and Eddy Xu, General Manager , we focused on a discussion on 5 key inflection points in the business that have been key in making the brand what we see today, particularly in the Australian market. 0:39 How Lili Shi found the Gong cha bubble tea brand opportunity in Taiwan after trying all different types of bubble tea offers in the market to bring it to Australia - the key moment this happened. 4:14 When Gong cha took over their first ...
Oct 18, 2023•15 min•Ep. 19
How often are you revisiting your franchise trade area assumptions? Is it as often as every 12 months? It feels like many brands haven't revisited their trade area assumptions since they did their first territory mapping perhaps even a decade or more ago. Jeff Vassel, Global BDM for geotech, explains that brands who are actually serious about maximising opportunities, are constantly using performance data from new franchise locations opened, and cross-checking it with existing location data to s...
Oct 11, 2023•17 min•Ep. 18
Where do you even begin in starting a major events company, booking large exhibition halls years in advance, and filling them with exhibitors and thousands of attendees? From a franchise perspective, Tim's Specialised Events company, owns and runs the Franchising & Business Opportunities Expo, and has done so for 10+ years now. In addition to the Franchising Expo, Tim and his team run both the Foodservice Australia Show, and the Food and Hospitality Queensland shows. So his industry experien...
Oct 03, 2023•40 min•Ep. 17
Franchise owner journey: Suzan Lindsey - From a Sonographer to owning and running her own Kwik Kopy Print Solutions franchise with her son, while husband Paul runs another one 2 hours away with another son! With Suzan's husband, Paul, a printer by trade, originally an employee in Kwik Kopy franchises in both Regional Victoria and then Sydney and back, Suzan opened her own business as a Sonographer, ultra sound 4D babies. The opportunity appeared for the family to move back to Sydney with Paul op...
Sep 24, 2023•25 min•Ep. 16
