How to Give Feedback that Lands with Dennis McIntee

In this episode of Foresight 5, Steve Moran and Dennis McIntee dive into crucial leadership strategies for senior living professionals. The conversation explores the importance of creating great experiences for residents, team members, and families, along with the challenges posed by regulations, feedback culture, and fostering collaboration.

Top Takeaways:

1. Feedback as Information: Feedback is not personal—it's information about someone's perspective. Leaders must focus on fostering emotionally mature teams that can handle and grow from constructive feedback.

2. Ownership Culture: Excuses hinder progress. Leaders should ask reflective questions to help team members see, own, and address problems.

3. Regulation as Opportunity: Instead of using regulations as excuses, adopt a mindset of "How can we still achieve great results within these boundaries?"

4. Process Over Vision: Mission and vision are important but don't overshadow the day-to-day processes and habits that drive real change.

5. Reframing Niceness: Being "nice" in leadership shouldn't come at the cost of excellence. Focus on serving residents and families through hiring and retaining top talent.

6. Self-Directed Teams: Empowering teams to take ownership creates better experiences for everyone involved, fostering a stronger organizational culture.