When should you manage the tension instead of solving the problem?
Aug 01, 2023•4 min
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Episode description
Some issues come up in your agency, and you have a discussion, make a decision, and never have to talk about it again.
But with other issues, the discussion keeps going around and around. Or you make a decision, but folks are always finding ways to make exceptions.
That's a sign that we've found a tension to manage instead of a problem to solve.
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