Episode 304: Digital Transformation at Redeemer University

In this episode, Heather speaks with Len Moelker, director of information technology at Redeemer University in Hamilton, Ontario. He tells her about the digital transformation initiative that has set Redeemer University well on its way to being a contactless campus. Redeemer University in Hamilton, Ontario is in a digital transformation. Using a six-phased plan called the Reaching Higher Initiative, the university is bringing an innovative, contactless approach to campus life. Redeemer began embarking on the digital upgrades more than a year ago. Although the pandemic delayed some initiatives, it also emphasized the importance of this transformation and inspired campus leaders to reimagine the future of universities. Not only are they implementing contactless strategies into existing services like online payment, order ahead technology and a new portal, they are also incorporating it into their new construction. Here are a couple of current projects. Parking Gates The university is currently piloting parking gates. These gates will open using the tap of the OneCard. The idea is to create permissions to different groups based on the level of parking they have paid for, which will be available to purchase in the Parking uStore. For example, Lot C will be cheaper but also farther away. If the pilot goes well, the university plans to expand to three more parking gates around the new multipurpose building it is currently constructing. Multipurpose Building This new building will have dual functionality and will have classrooms on the ground floor and dorms on the second and third floors. The facility will have touchless laundry, vending, copiers and door access. And the university is extending their thinking beyond just student use. When students are not on campus during the summer, the building will be used like a hotel. If guests are attending conferences or just looking for somewhere to stay, the building will have a fully accommodated contactless experience. Guests will receive a OneCard that will be used for parking lot and building entry. Money can also be added to the card and used for dining, vending, laundry, etc. Special Guest: Len Moelker.