On this episode we are joined by Stan Smith, Founder & CEO of Gradient AI. Gradient AI develops and leverages decision support tools and workflow automation, assisted by Artificial Intelligence, to make organizations and people even more effective. Driven by data, they have created the "most accurate and automated AI models available in the insurance industry". FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get unique and intriguing perspectives on how technology...
Nov 08, 2019•42 min•Season 1Ep. 49
Communication is the lifeline of customer-driven businesses. Establishing and maintaining a line of communication from consumer to business and being able to adapt it to changing technology trends, is how companies develop life-long customers. Our guest's goal is to help clients create those customer connections. On this episode of FNO: InsureTech we are joined by Tara Kelly, President & CEO of SPLICE Software. SPLICE Software leverages personalized communications to develop stronger relatio...
Nov 01, 2019•50 min•Season 1Ep. 48
Innovation comes in different forms and happens at different times. Having a dedicated innovation team allows opportunities for growth, efficiency, Our guest has over 13 years of experience with Grange Insurance's ambitions and is now focused on their innovative endeavors. On this episode of FNO: InsureTech we are joined by Brent Hammer, Innovation Officer at the Columbus, Ohio based insurance carrier, Grange Insurance. Innovation has become an integral part in the ambitions and goals of Grange ...
Oct 25, 2019•44 min•Season 1Ep. 47
When there is a disconnect, someone has to bring the two ends together to make things work. In marketplace with fragmented services, it's difficult to manage and keep things together, especially documentation. Our guest has found the solution by easily connecting customers to their carriers, all in one single mobile app. Having the most up-to-date policies and documentation in your hand gives a greater sense of ease and security. Our guest's goal: make life simpler. On this episode of FNO: Insur...
Oct 18, 2019•55 min•Season 1Ep. 46
Startups require attention, resources, and time. Finding an investor or partner that offers these factors is not an easy task and requires thoughtful and methodical intent. Our guest for this episode has fostered, developed, and nurtured innovation, idea, and startups. 36 companies have had the opportunity to work with this venture group, and hundreds of others continue to reach out. On this week's episode of FNO: InsureTech, we are joined by Mike McCann, Senior Vice President of Corporate Partn...
Oct 11, 2019•50 min•Season 1Ep. 45
On this episode of FNO: InsureTech, we are joined by Darin McCarthy, Vice President of Claims at Hippo Insurance. Hippo has automated the process and modernized coverage, allowing them to offer policies that cover the homes and possessions that consumers own today, with cost efficiency and effectiveness. Tune in to this episode to hear Darin take us through Hippo's model and how they view claims as a sales function. FNO: InsureTech Podcast interviews leaders from insuretech and insurance to get ...
Oct 04, 2019•36 min•Season 1Ep. 44
Strategy is important when it comes to developing an idea, a goal, an action, and for our intent and purpose, insurance. By developing a strategy, a path can be formed that allows for clarity, understanding, and identifying the problems, as well as the solutions. On this week's episode of FNO: InsureTech, we are joined by Mark Breading, Partner & Chief Research Officer at Strategy Meets Action (SMA). As a strategic advisory firm, SMA delivers advice, consultation, and published research to i...
Sep 27, 2019•29 min•Season 1Ep. 43
Weather is the lifeblood of claims. It can be the decisionmaker, the telltale sign, the cause. One company has taken its roots in the weather, providing data points that can be used in predicting claims patterns and insights and determining when an insurer should file a claim. On this week's episode of FNO: InsureTech, we are joined by Demetrius Gray, CEO & Co-Founder of WeatherCheck. WeatherCheck monitors properties for hail damage so that insurance carriers, mortgage companies, and propert...
Sep 20, 2019•1 hr 2 min•Season 1Ep. 42
Data is power. It creates. It moves. With data comes knowledge and information that can be integral and crucial to a business, organization, even an infrastructure of a city. This week, we talk with a business that makes sense of data points and turns it into useable, logical big data. On this week's episode of FNO: InsureTech, we are joined by Carey Ann Nadeau, Founder & CEO of Open Data Nation (ODN). ODN combines detailed public records and industry expertise to reveal new, leading indicat...
Sep 13, 2019•1 hr 1 min•Season 1Ep. 41
***This episode of the FNO: InsureTech was recorded prior to Hurricane Dorian. Our thoughts and prayers are with those impacted by this storm.*** The world of insurance is constantly evolving. As technologies innovate and improve the claims processes, customer-insurer relationships are also evolving and adapting. Innovation is becoming a practice in and of itself. This week, we get a glimpse of the evolving insurance industry from the perspective of a CCO. On this week's episode of FNO: InsureTe...
Sep 06, 2019•57 min•Season 1Ep. 40
Communicating with customers is integral to any business. When it comes to communicating with the insured, it's important to build rapport and relationships that allow easy flow of information. On this week's episode of FNO: InsureTech, we are joined by Miguel Fernandez, Founder of Claimbot (https://www.claimbotcx.com). Claimbot's technology integrates with your systems to ensure users receive accurate and actionable answers—reducing the need to connect with a call center agent and delivering a ...
Aug 30, 2019•50 min•Season 1Ep. 39
"Artificial Intelligence" and "Drone Technology" have been recent and relevant buzz phrases in the insuretech industry. The application of these technologies have mostly been used in separate situations, but when you put the two together, you get a result that can do amazing things. On this week's episode of FNO: InsureTech, we are joined by Andy "Maverick" Liu, Founder & CEO of Bees360 Inc. (https://www.bees360.com). Bees360 is empowering property inspections by leveraging AI, Big Data, and...
Aug 23, 2019•46 min•Season 1Ep. 38
SMS is has become a commonplace form of communication. Notifications have become the normal. The ease of communication has opened up opportunities to contact customers on a more personable, direct way. One company has taken a direction in harnessing the power of SMS for smart and intelligent communication for businesses. On this week's episode of FNO: InsureTech, we are joined by Alex Beller, Co-Founder/President of Postscript (https://www.postscript.io). Postscript (Y Combinator W19 participant...
Aug 16, 2019•1 hr 1 min•Season 1Ep. 37
In the space of insuretech, there is a lot of opportunity. Efficiency opportunity, growth opportunity, distribution opportunity, and more. Growing a startup may involve an acquisition of funds, resources, and support to gain those opportunities. One such company that provides these opportunities is American Family Ventures. On this week's episode of FNO: InsureTech, we are joined by Dan Reed, Managing Director, of American Family Ventures (https://www.amfamventures.com). Dan is the Managing Dire...
Aug 09, 2019•1 hr 3 min•Season 1Ep. 36
Not many people have a front row seat to insuretech. To see ideas and concepts from conception to reality, to watch the wave of innovation crash on the shores of the insurance industry. Our guest this week has the unique experience of having perspectives from boots on the ground to director, a full scope of knowledge and expertise. On this week's episode of FNO: InsureTech, we are joined by Tony Triola, Director of Claims, Strategic Supplier Management. A well-respected insurance executive with ...
Aug 02, 2019•1 hr 13 min•Season 1Ep. 35
The rise of IoT (Internet of Things) has given customers the connectivity, and ability, to control and monitor their property. Partnering IoTs with insurance has created a new experience and changed the way that insurance providers interact with their customers and provide services. Notion is one of those companies that is bridging insurance and technology with an enhanced customer experience. On this week's episode of FNO: InsureTech, we are joined by Brett Jurgens, Co-Founder and CEO at Notion...
Jul 26, 2019•52 min•Season 1Ep. 34
Writing a book takes content and a timeline. Being a thought leader requires identifying problems and finding solutions. Becoming a keynote speaker requires certain depth of knowledge and familiarity. These are things that require time, experience, and motivation. These things have all been done by Rob Galbraith, the "most interesting man in insurance". On this week's episode of FNO: InsureTech, we are joined by Rob Galbraith. With over 20 years of experience in the financial services industry, ...
Jul 19, 2019•1 hr 6 min•Season 1Ep. 33
It is essential to empower your workforce nowadays. Utilizing things like mobile technology, automation, and analytics can create useable data, operational insights, and business opportunities. But where do you start? How do you start? GoSpotCheck has the answer. On this week's episode of FNO: InsureTech, we are joined by Matt Talbot, CEO/Co-Founder at GoSpotCheck. GoSpotCheck has enabled over 200 enterprise brands to capture critical data from the field, using web-based reporting & analytic...
Jul 12, 2019•43 min•Season 1Ep. 32
A startup company can face many challenges in their early stages: fundraising, technology, and developing business relationships. That is why startups look for help from accelerators, incubators, and partnerships, to turn their possibilities into realities. That is what KiwiTech is doing for startups: co-building great companies with their startup partners. On this week's episode of FNO: InsureTech, we are joined by Ashish Dudani, Vice President - Insurance, of KiwiTech ( https://www.kiwitech.co...
Jul 05, 2019•45 min•Season 1Ep. 31
When it comes to innovation, there is a process that is involved in discovering technology initiatives and emerging technologies. When you combine that process of seeking innovation with the oldest mutual insurer of automobiles (as well a provider of other lines of insurance) in the country and winner of 49 J.D. Power Awards, you get Adam Kostecki. On this week's episode of FNO: InsureTech, we are joined by Adam Kostecki, Senior Assistant Vice President, at Amica Insurance ( https://www.amica.co...
Jun 28, 2019•1 hr 1 min•Season 1Ep. 30
When someone knows the market and listens to the market, they can create a product that is able to provide the solutions desired and needed. In today's age, the market is saturated with many possible solutions-- but do they have the right data to give you the exact fit of need? Can integration occur, so that both parties can benefit from one another and be beneficial to the industry? On this week's episode of FNO: InsureTech, we are joined by Pascal Begin, Sr. Leader, Product Management, at Core...
Jun 21, 2019•41 min•Season 1Ep. 29
Data is essential in developing a comprehensive claim. It's about making sense of the information collected. Data, however, can be a pain point. The problem? Traditional claims software is outdated, incomplete, and inflexible. That's where A.I. Insurance Inc. ( http://aiinsurance.io ) comes in. Their aim: bring claim management "to the cloud". On this week's episode of FNO: InsureTech, we are joined by Cameron MacArthur, CEO & Founder of A.I. Insurance Inc. They have created an intelligence-...
Jun 14, 2019•48 min•Season 1Ep. 28
"Lyft is essentially an insurance company, that just happens to do rideshares." - Caribou Honig (click to tweet) Ideas spread through a community. And for many of us siloed in our desk jobs, this phenomenon may be absent in our lives. That's where the role of conferences come into play. By gathering groups of people within any given industry—ideas are able to bounce between minds, and creativity is sparked. However, this isn't the case for every conference. Many are filled with long lectures, bo...
Jun 05, 2019•38 min•Season 1Ep. 27
"It's not a texting tool. It's not a chatbot. It's much bigger than that. It's a hub." - Bryan Falchuk (click to tweet) It boils down to customer satisfaction. At the end of the day, if your policyholders aren't happy—they will just seek out other carriers for coverage. We see this happen in the companies that get lost in the other metrics: annual revenue, marketing budgets, R&D. The bottom is that in 2019, there is too much competition, and customers are too smart to be given average servic...
May 31, 2019•49 min•Season 1Ep. 26
"We're not doing the internet of things. We're doing the internet of dumb things, retrofitting the smart into place." - Roel Peeters (click to tweet) Everyone is talking about the internet of things. Turning the physical objects of our home into cloud-enabled, smart devices that communicate with each other seems like the way our society should be shifting. But have we taken it too far with new innovations like smart dishwashers and smart refrigerators? Roel Peeters, the Founder & CEO of Roos...
May 24, 2019•37 min•Season 1Ep. 25
"Know what problem you're trying to solve. And who you're trying to solve it for." - Ted Stuckey (click to tweet) Innovation comes from the startup. But a startup has only so much power to bring those new ideas to life. When first starting out, the labor required to lift the operation above sea level is so immense that innovation gets lost in the noise of to-do's. This is when it may be time to partner with a corporation. On today's episode of FNO: InsureTech, we are joined by Ted Stuckey, the M...
May 17, 2019•50 min•Season 1Ep. 24
"If you can track a pizza on Domino's—surely you can track where you are on your claim." - James Swayze (click to tweet) It's hard to quantify just how valuable data is. We hear the news stories about corporations mining our behavior and reselling it as datasets. But really, how valuable can these facts be? It turns out that in the insurance industry, access to all parts of a customer journey with his/her own property—that dataset can significantly improve the claims process. That's why on today...
May 10, 2019•47 min•Season 1Ep. 23
"So many discussions across industries are the same discussions, with just a different wrapper." - Joe Kirgues (click to tweet) Conferences have a routine. You wake up at the hotel, meet for coffee downstairs, network amongst each other on the conference floor, attend a few keynotes,, go out to dinner, and then repeat the motions the next day. But what happens when you put a conference inside a sports stadium? And only make it one day? The answer is in today's episode of FNO: InsureTech—where we...
May 03, 2019•44 min•Season 1Ep. 22
"It's a 50/50 chance—or a coin flip—that in any given year, a major hurricane will hit the U.S based on historical data." - Dr. Philip Klotzbach (click to tweet) Weather is becoming easier to predict. With the advancing technologies and increasing quantities of data, forecasting storms and hurricanes is becoming less and less of a challenge. And for those of us in the insurance industry, this accuracy and preparedness is incredibly valuable. That's why for today's episode of FNO: InsureTech, we ...
May 02, 2019•22 min•Season 1Ep. 21
"You have to have a culture that's on board with change. People have to be excited about it, not scared of it." - Alyssa Hunt (click to tweet) There will always be loss. Natural disasters, human error, or even just the everyday motions of life—one thing we know for certain is that our homes, our property, our cars—they are all at-risk of being damaged. Enter the insuretech solutions—which range from automating the claims processes during these moments of loss all the way to gathering enough data...
Apr 19, 2019•45 min•Season 1Ep. 20
