"What's really driving the change at our company is virtualization." - John Hall (click to tweet) Technology, technology, technology. It seems that everywhere you turn—someone in the insurance industry is talking about the power of technology. But at the end of the day—a claim is a loss, and losses are emotional things. And no matter how you look at it—people are better at handling at emotions than robot. That's why on today's episode of FNO: InsureTech, we are gathering for a roundtable discuss...
Apr 17, 2019•56 min•Season 1Ep. 19
"It's important we leverage technology to enable human-to-human contact." - Jennifer Hevelone (click to tweet) Technological innovation is occurring at an unprecedented rate. Across every industry, you see the systems of yesterday being replaced with the new and shiny toys of the future. More often than not, these technologies do more good for the company's bottom line than bad. But, over time, if a company becomes too attached to the latest and greatest—they lose sight of the human touch that's...
Apr 12, 2019•52 min•Season 1Ep. 18
"A lot of things are evolution. Not revolution." - Tim Bruffey (click to tweet) People used to think of adjusting as an art. That there was a touch to inspecting damage, writing scope notes, and sending it off to the insurance company. But about five years ago, the insurance industry started to see the opportunity for machines to assist in the process. Now, we live in an age where drones and robots are able to compute the cost. This shift is the impetus for much of the discussion around insurete...
Apr 05, 2019•57 min•Season 1Ep. 17
"In 2019, the chance for a weak to moderate El Niño is definitely on the table." - Dr. Philip Klotzbach (click to tweet) Sandy, Katrina, Dennis—these are the names of catastrophic storms that devastated millions of people and left billions of dollars in damages. Hurricanes are sure to happen, but how can our increasing knowledge and advancing technologies help us better predict their behaviors? On today's episode of FNO: InsureTech—we are joined by Dr. Philip Klotzbach to discuss all things rela...
Apr 01, 2019•48 min•Season 1Ep. 16
On today's episode of FNO: InsureTech—we are discussing the upcoming PLRB conference. Seated are Matt D. Fatheree, Rob Beller, Lee Boyd, and Janine Davis. Tune in to this episode to get the inside scoop for the upcoming event! PLRB, Claims Conference & Insurance Services Expo is being held this year in Indianapolis from March 31 - April 3, 2019. For more information about PLRB, visit: plrbclaimsconference.org If you have any questions—you can reach Janine Davis at janine@470claims.com Fourse...
Mar 27, 2019•22 min
"It's more likely that a homeowner will have to file a claim for water damage than fire and theft combined." - Gabriel Halimi (click to tweet) A whole economy exists after the claim has been made. From adjusters to call centers, carriers to providers—this ecosystem of service and transaction defines the insurance claims space. But what happens when technologies get introduced that lessen the chance for a claim ever needing to be made? On today's episode of the FNO: InsureTech, we are joined by C...
Mar 22, 2019•47 min•Season 1Ep. 15
"The industry is realizing that it's not just about using technology. It's that technology is changing the fundamentals of risk." - Ali Safavi (click to tweet) Technology is inescapable. With Alexa ordering our toilet paper, Nest changing our home's temperature, and smartphones controlling every other part of our lives—we've become walking cyborgs. And in insurance, the story is no different. With each day comes a new technology challenging the archaic systems of yesterday. That's why on today's...
Mar 15, 2019•54 min•Season 1Ep. 14
"Better beats perfect." - David Williams (click to tweet) Disasters happen. And when that time of crisis hits, all touchpoints of the insurance chain of command are notified. But is this communication seamless? Or, are some notches in the workflow bottlenecking the progress to the next? On today's episode of FNO: InsureTech, we are joined by David Williams to discuss the intersection of technology and insurance claims. David is the Chief Claims Officer at the Texas Windstorm Insurance Associatio...
Mar 08, 2019•49 min•Season 1Ep. 13
"We always want the risk. We just have to put a price on it." - John Langowski (click to tweet) Most people think paperwork when they hear the word 'insurance.' From filling out applications to filing claims, it seems that every touchpoint of the insurance-based customer journey is filled with paper and pen, PDFs to fill out, and signatures to sign. But the insuretech companies of today are shifting this idea. On today's episode of FNO: InsureTech, we are joined by John Langowski—the Chief Claim...
Mar 01, 2019•55 min•Season 1Ep. 12
"When an insurer sends claim information to us—we're the clearing house, the stewards of their data." - Mike Fulton (click to tweet) Self-driving cars are scary. Are we really going to hand over our fate to algorithms and microchips? Whether we know it or not—we already are are, with technologies like lane assist, self-parking, auto-braking. These micro-versions of the greater technology warm us up to the idea, so that when it is introduced to the market—we embrace it fully. And the insurance in...
Feb 22, 2019•37 min•Season 1Ep. 11
"Our view is that being a professional drone pilot is a new class of skilled labor." - Dan Burton (click to tweet) Drones are all the buzz. We hear about Amazon now delivering packages via drone flight and our neighbor getting the newest drone for Christmas—but what do these mini-UFOs mean for the world of insurance? In claims, the need for drones is robust—in mines, surveying water damage, calculating the dimensions of a construction site. These are just some of the examples where drone technol...
Feb 16, 2019•1 hr 8 min•Season 1Ep. 10
"There's been tremendous growth in the number and complexity of cyber attacks that take place." - Gary Sullivan (click to tweet) We're all living physical and digital lives. And for insurance, this means we must be covered in both worlds. For the physical, we have our traditional insurance models—property, life, car, etc. But now, with so much of our information inside computers and in the cloud, we must also seek out cyber insurance. On today's episode of FNO: InsureTech, we are joined by Gary ...
Feb 08, 2019•47 min•Season 1Ep. 9
"We try to not just focus on the measurement piece of it, but the context piece as well." - Andy Greff (click to tweet) For property claims, the outside is much easier to assess than the inside. Whether it's via drones or actual adjusters on site—pulling information from the exterior of a property requires very little when compared to the demands for the interior. To assess the interior requires going inside the property, stepping into someone else's space, and potentially interrupting someone e...
Feb 01, 2019•41 min•Season 1Ep. 8
"At its core, HOVER is a machine-learning technology that transforms smartphone photos of a home into a scaled, interactive 3D model." - Kevin Reiley (click to tweet) Every company strives for a great customer experience. But often times, being a customer can be a pain. From calling support to scheduling an appointment—the tasks required to be a customer can, more often than not, feel like work. But what if in today's technologically-driven economy—there is a shifting customer experience? That, ...
Jan 29, 2019•50 min•Season 1Ep. 7
"Elevate is where business gets done." - Dustin Barrington (click to tweet) On today's episode of FNO: InsureTech, we are joined by Dustin Barrington, Director of Product Marketing at Xactware Solutions, to discuss the upcoming conference Elevate. Tune in to this episode to hear about everything from the conference itinerary to what Rob and Lee will be presenting about! You can learn more about Elevate here Fourseventy Claim Management www.470claims.com...
Jan 25, 2019•18 min•Season 1Ep. 6
"Claims are a linear process. They move from A-Z, but they don't always take the same path to get there." - John Hall (click to tweet) If you spend any time in the insurance world, you're bound to hear the sentiment that a vehicle claim is distinctly different than a property claim. But is this true? It turns out that while a property claim has more information to fill in, there are still the same questions being asked. The customization of a property is no different than the drilling down to wh...
Jan 18, 2019•46 min•Season 1Ep. 5
"There's always going to be a place for the field adjuster." - Matt Fatheree (click to tweet) Everybody wants the new, shiny object. And in the insuretech world, it's no different. Each year—we see new technology solutions rising to the surface, and the conversation at conferences turning towards the next best thing. But is this really where our focus should be? When we integrate technology into our business, unexpected challenges get put in front of us. The quality of technology is in how effec...
Jan 02, 2019•49 min•Season 1Ep. 4
"Claims is one of the ripe areas (particularly in the short and medium term) for application of technologies." - Caribou Honig (click to tweet) There are distinct categories in the world of insurance. You have the incumbent carriers, the giant Googles and Amazons, and then the niche insuretechs like Hover and Lemonade. How these three species of company interact with each other is the dance we are witnessing today. That's why on today's episode of the FNO: InsureTech, we are joined by the godfat...
Jan 02, 2019•58 min•Season 1Ep. 3
"The claim is the moment where the insurance product or insurance company shines or fails." - Brett Goldberg (click to tweet) Every company has a unique customer journey. In most cases, the touchpoints exist at the time of payment, and there are clear exchanges of value. But with insurance, the equation isn't so simple. We pay our insurance so that in case something happens, we can get the help and coverage we need. That moment when a crisis occurs and we file our claim is the moment the custome...
Jan 02, 2019•33 min•Season 1Ep. 2
"Claims is always an emotional experience. And there's opportunities to improve the human side and the process side." - Dan Moore (click to tweet) A crisis occurs and we panic. Flood, storm, tornado, you name it—our gut reaction is to crumble into the fetal position and worry about our future. When we finally garner the energy to file that insurance claim, we're met by the carrier's system. For the insurance side of things—this is the opportunity to provide a helping hand. How can you help the p...
Jan 02, 2019•55 min•Season 1Ep. 1
"So often we look at this technology and ask: how are we going to settle these claims quicker and more accurately." (click to tweet) People need insurance. But people don't need the often outdated systems surrounding traditional insurance systems. This is where Insuretech comes in—the sprouting industry sector that brings robust technologies to improve the sometimes boring, paperwork-filled experience of the insurance world. We're talking drones, robots, cameras—those technologies that take what...
Jan 02, 2019•18 min
