Customer Focused Service Drives with Gregory Uland & Jeremy Stephens

This week on Fixed Ops Mastermind: Gregory Uland of Reynolds and Reynolds , and Jeremy Stephens of Bozard Ford Lincoln, joins us to speak about how we can better orient our service drives to meet the customers' needs, thus further driving success!

Where to find Gregory Uland:

https://www.reyrey.com/

https://www.linkedin.com/in/greg-uland

Where to find Jeremy Stephens:

https://bozardford.com/team-member/jeremy-stephens-16809https://www.linkedin.com/in/jeremyleadership

This episode is brought to you by:

• InteliChek Automotive
• PartsEdge
• Automotive Warranty Network Inc.

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#customerservice #listening #servicedrives #success

• (00:00) - = Intro
• (01:54) - = What do they want?
• (16:40) - = Technology and People
• (39:20) - = The Future