Are You Still Relevant? - A.J. Holst
Episode description
About A.J.
My thirty-five years of automotive experience in sales and service give me a unique perspective which allows me to coach & instruct the automotive dealership professional to be relevant in TODAY'S modern service department. My goal is to coach on how to increase repair order growth, maintain the highest level of customer satisfaction, increase profitability while implementing innovative business practices to grow a business. This is done by having fun and coaching through a collaborative approach.
I specialize in all aspects of the Express Service business model and facilitation of Service processes and strategies
Specialties:
Virtual Training & Facilitation
Sales & Service Facilitation
Express Business Model Expert
Increase retention
Increase fixed operations volume
Management and service advisor coaching
Customer satisfaction strategies
Integrity Selling and Sales techniques
Warranty Compliance Coaching
Marketing
"Train your people well enough so they can work anywhere. Treat them well enough so they won't want too"
Richard Branson-Virgin
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