Episode 186: How to Improve Your New Member Onboarding Experience
Episode description
What We Cover In This Episode:
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Our “News with Nick” segment [1:00]
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The importance of having a well-structured onboarding process in place and how this will help you with member retention [3:43]
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Megan’s recent experience with a new class type that puts things into perspective with this topic [5:55]
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Some effective onboarding strategies you can start implementing in your studio today [7:58]
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Why feedback from new members is critical, and what to do with that feedback that you receive [11:51]
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Our “Quick Tips” segment [16:16]
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A weekly challenge we have for you [18:48]
Quotes:
“It’s one thing to get them through the door and get them started, it’s another to make sure to continue that momentum. So make sure, whether it’s you, a manager, or a staff member, that someone is checking in.” [Megan, 9:33]
“We really want to make sure we’re seeking feedback from these new members, and we want to identify any areas of the onboarding process that could be improved, as well as other issues that you could be servicing.” [Megan, 12:17]
“Just give them a call and ask how their first 30 days in the studio were, and if you lived up to expectations. Get them talking, and ask open-ended questions.” [Nick, 14:47]
LINKS:
Strava’s 2022 Year In Sport Report
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.fitdegree.com/blog
https://www.youtube.com/channel/UChJ5rK6zWPXjbxtUQx3ys9Q