Episode 108: Class Optimization
Episode description
What We Cover In This Episode:
- Windows of registration and setting the standards for your app and your kiosk [3:31]
- How to optimize payment option processes and why this is so important for the overall client experience [6:38]
- The different ways to ensure the different aspects of your cancellation options are optimized [9:34]
- Ways to use video and imagery to improve the overall client experience [12:04]
- Why it is a disservice to your business and your clients to not take advantage of your description section [13:39]
- The reasons you’ll want to ensure the difficulty level and location are in your descriptions for all to see [15:47]
Quotes:
“You want to make sure that from the moment the client begins exploring your class options, you are set up for success on registration, cancellation and payments. Those are three big things that clients are concerned about when moving through this process.” [Megan, 0:51]
“Payment options are big to consider, and for client experience as well, when they’re going through that registration process they need to know what they owe you.” [Megan, 6:47]
“You can add images and videos, and this is really cool because it’s the class, not the instructor. So you can have a picture of the class, you can have a video of the class, and then down below that there could be a picture of the instructor, with a description of the instructor.” [Nick, 12:51]
LINKS:
Episode 105: One-on-One Service Optimization
fitDEGREE’s Business Portal
https://calendly.com/fitdegree/support
https://www.instagram.com/fitdegree/
https://www.instagram.com/fitspot_guru/
https://www.instagram.com/fitdegree_nick/
https://www.instagram.com/megan_fitdegree/