Go Above and Beyond to Create a Personal Connection with Your Customers: Practicing Sustainability through Shredding with Karen and Mike Brown

Couple Karen and Mike Brown run the Shred-All Company, a document management business previously owned by Karen’s mother and is known to be the premier provider of document shredding/destruction services in Northeastern Pennsylvania. As per their experience, the business’ resounding success has been built upon their belief that the customer always comes first, hence their practice to go above and beyond to create personal connections revolving around trust with their clients. Because through such relationships, they can better accommodate their customers’ needs and often provide security and peace of mind.
 
From firefighters to having the Shred-All business, Karen and Mike were able to create an economic domino effect, advocating for the great cause of recycling, all while growing their shredding business. So if this resonates with you, join us today as we learn the secrets behind this success with Mike and Karen themselves.

 
 
Why do you need to listen to today’s episode?

• Recognize the importance of creating personal connections with your clients;
• Understand why people should and would want to invest in a shredding business; and
• Find out how Mike and Karen could help you with your trash boxes/bins concerns
  

“That’s really helped us thrive as a family and as business owners—we rely on each other, but at the end of the day, we just do what we have to do.”
– Karen & Mike Brown

 
 
Today’s Topic:
 
01:27 – “She approached Karen and said, ‘Hey, does Mike want to run this?’ And of course, I was like, ‘Yeah!’ I mean, I’ll be an instant millionaire; I’ll sit here and kick my feet up and just watch the money roll in….”