It used to be that new technology capabilities were there to support existing business channels. But technology isn't just a supporting feature for organizations anymore, technology is a business channel. And for banks to take advantage of that, they need to be flexible, they need to be quick to adopt new features, and they need to have a solid tech foundation. And above all, they need a robust digital implementation strategy. In this Financial Futures season finale, we explore what makes for an...
Apr 04, 2023•29 min•Season 10Ep. 5
Consumer banking, loan applications, car insurance - there are some financial services that no one was surprised to see go digital. But some others (until recently at least) seemed like they would always belong more in a mahogany-clad Wall Street office than on a phone screen. But as technology has advanced, and as consumer trends have changed, more and more services are meeting customers where they are and going digital. And the world of wealth management is no exception to this new rule. In th...
Mar 28, 2023•30 min•Season 10Ep. 4
Time is the nemesis of the rewards program. Because as society's taste for streamlined processes has grown, the long minutes spent signing up for cards at checkouts and remembering logins online have become decidedly more inconvenient . However, those clunky loyalty program processes will soon be a thing of the past thanks to a very modern rewards solution, underpinned by tokenization and fuelled by superior data collection, making its way into the mainstream. In this episode of Financial Future...
Mar 21, 2023•29 min•Season 10Ep. 3
Most financial institutions are well beyond the mom-and-pop store stage of their journey. And while this greater scale is good for business, it does make knowing their customer base almost impossible. And knowing the people an organization serves is essential if they are to continue offering the right products and services. But how does an institution get to know thousands of customers? The answer is simple - they need a customer data platform. In this episode of Financial Futures, we find out h...
Mar 14, 2023•27 min•Season 10Ep. 2
At the center of every bank’s operation is its mainframe. These computing behemoths power all of a bank’s core processes, allowing institutions to function day to day. But mainframes the world over are facing some challenges. They’re becoming difficult to maintain with the talent pool of specialists qualified to keep them operational dwindling each year. Plus, the yearly cost of running them is high and likely to keep rising. Banks need to upgrade their cores to a more sustainable and cost-effec...
Mar 07, 2023•27 min•Season 10Ep. 1
Creating a startup in any sector is a challenge. But given the level of technology, regulation, and specialist knowledge required, creating a successful business in the fintech space is even more complicated. But thanks to technology partners (and competitors that are always on the lookout for new innovations), visionaries in fintech don't need to go it alone when trying to bring their products to market, making entrepreneurialism in fintech a truly unique pursuit. On today's episode of Financia...
Dec 01, 2022•31 min•Season 9Ep. 3
ESG has become an increasingly important factor for investors over the years, but, recently, it's become a top priority for customers, and even employees, too. And with this increased pressure to be seen to be doing good, financial institutions are looking for new ways to improve their environmental, social, and governance credentials. However, finding ways to boost these efforts aren't always easy wins and organizations need help to work out where improvements can be made - and this is where tr...
Nov 24, 2022•28 min•Season 9Ep. 2
Forming good habits takes time. But for some young people, forming the right ones around managing finances happens either far too late, or not at all. And as new financial products emerge, and as our relationship with cash becomes more abstract, the task of teaching children how to manage money is getting more complicated. So complicated in fact, that even the schools can't keep up. But what if learning how to balance the books wasn't just left up to the schools? What if institutions could help ...
Nov 17, 2022•36 min•Season 9Ep. 1
For every successful technological solution, there are dozens more relegated to history. Betamax, Zune mp3 players, Google Glass. All three were part of industries that saw enormous success (home video, digital music, and augmented reality); however, these products never won the battle for supremacy. So what separates the successes from the failures? What makes a trend long-lasting? And how do you determine which new technologies to place your investment dollars in? In short, how do you identify...
Nov 10, 2022•30 min•Season 8Ep. 5
The next generation of fintech is just around the corner. Gen one brought financial institutions greater technological integration during the dot-com boom, and gen two delivered traditionally in-person functions digitally thanks to the use of APIs and the cloud. But gen three will bring the financial services industry into a new era, building upon the successes of gen one and two to enable the greatest user and institution experience yet. In this episode of Financial Futures, we take a look at t...
Nov 03, 2022•29 min•Season 8Ep. 4
Game-changing ideas don't come along very often. But when they do, organizations need to develop them fast or risk missing out on the opportunity they present. But, very often, fintechs and other financial institutions don't have the time or resources to develop innovations when they present themselves, meaning opportunities go unrealized. So if organizations really want to bring in new capabilities they can't just leave it to chance and hope that someone else will develop breakthrough services ...
Oct 27, 2022•28 min•Season 8Ep. 3
Great innovations don't come along every day. And, usually, these ideas can't be fully realized unless the right conditions are met. Funding needs to be available, key players need to have free time, and resources need to be ready to go if any new solution or technology is to have a chance of getting off the ground. And, traditionally, chance is precisely what it came down to. But now there's a new way to innovate. A method that doesn't rely on Goldilocks conditions for any hope of success. It's...
Oct 20, 2022•29 min•Season 8Ep. 2
Getting any business off the ground isn't without its challenges. And while investment can be a big hurdle to overcome, it isn't the only one. Securing industry expertise, acquiring customers, gaining access to the right tech - these are just a few of a whole host of challenges startups need to solve in order to bring their innovations to life. But rarely can startups find all of these resources from one source, unless they look to accelerator programs. In this season of Financial Futures, we'll...
Oct 13, 2022•25 min•Season 8Ep. 1
Growing a customer base is one of the toughest challenges any business will face - and regional banks are no exception to that rule. For many organizations, a good marketing campaign or the opening of a new brick-and-mortar location might encourage the kind of expansion they're looking for but results aren't guaranteed. However, banks don't have to rely solely on flashy ads or opening new branches because there's another solution to their growth ambitions - banking as a service. In this season f...
Aug 18, 2022•31 min•Season 7Ep. 5
It's not uncommon for people to bank with more than one provider. Add into the mix mortgages, finance agreements, insurance, or any of the other countless financial products we all purchase, and it doesn't take long to get overwhelmed by the incredible number of services we need to keep on top of. Because with every product comes a new platform, a new username, and a new login - making it almost impossible to get a snapshot of what your daily finances actually look like. But there is a solution ...
Aug 11, 2022•28 min•Season 7Ep. 4
Crypto used to be the counterculture currency of choice. Giving participants an alternative to the centralized monetary systems of nations, cryptocurrency allowed those in the know a way to transact and invest without the use of fiat currency. But in recent years, cryptocurrency has emerged from the realm of alternative investments and found its place in the world of mainstream finance. And with so many platforms offering retail and commercial customers a way in, banks of all sizes are seeing an...
Aug 11, 2022•30 min•Season 7Ep. 3
Like many organizations, regional banks are experiencing a time of rapid change. In the wake of a pandemic, and in order to keep up with an increasingly digitized society, these institutions need to augment their services to remain competitive among other banks and appeal to societal shifts. But regional banks don't need to go on this journey of transformation alone, with fintechs and other partners at the ready to help them make sense of the evolving retail banking industry and to help them ado...
Jul 28, 2022•28 min•Season 7Ep. 2
Regional banks find themselves in a unique space within the financial services industry - not as localized as a community bank, but not as ubiquitous as the nationals. Operating in this sector presents these institutions with a host of challenges faced by both larger and smaller institutions alike, but it also opens them up to a myriad of opportunities. And that's exactly what we'll be looking at in this season of Financial Futures. Simply the mention of automation is enough to strike fear into ...
Jul 21, 2022•29 min•Season 7Ep. 1
The world has cryptocurrency on the brain. And with new coins being released, seemingly, every day, and mammoth losses and gains occurring among the most popular cryptocurrencies, it’s no wonder why. And where some see danger in those troughs and peaks, others see opportunity - opportunity not just in the financial gains to be had, but in the blockchain technology behind these digital currencies. Indeed, crypto and blockchain might not just have the potential to diversify investors’ asset portfo...
Mar 24, 2022•36 min•Season 6Ep. 5
In one form or another, most people have debts. It is, in many ways, an everyday part of life. Yet debt carries a considerable amount of stigma with it, which can have a negative impact on people’s willingness to seek out ways to manage it. And it’s not that people don’t want to pay, in fact, in most cases the opposite is true, but outdated procedures, unfit technological solutions, and seemingly unempathetic customer service representatives create significant barriers - barriers that must be re...
Mar 17, 2022•36 min•Season 6Ep. 4
Saving used to be simple. But as our society has advanced, so have our financial needs, which has made things a lot more complicated. Phone contracts, tuition fees, direct debits for endless streaming services - the list of bills we have to manage seems to be constantly growing, and savings accounts and piggy banks are no longer enough to help us reach our financial goals. The challenge of keeping our finances in order has evolved, and now we need to embrace new tools and a new mindset if we’re ...
Mar 10, 2022•34 min•Season 6Ep. 3
When it comes to purchasing big-ticket items, our spending options have, traditionally, been pretty limited. Either scrimp and save until we can afford what we want, or borrow the money through a loan or finance agreement and pay even more in interest fees. But thanks to the myriad of terms and conditions and strict eligibility requirements, getting access to these products can be difficult. But a new product has made its way onto the spending scene over the last few years, providing customers w...
Mar 03, 2022•32 min•Season 6Ep. 2
Financial institutions, businesses, and customers are seeing dramatic advances in the tools and services they use at an ever-increasing rate. As demand for immediacy and convenience continues to grow, fintechs are rising to the challenge to deliver more and more banking solutions at the points where people need them most. But behind the multitude of new apps and services, the most impressive changes are taking place in the fintech ecosystems powering these tools. In this season of Financial Futu...
Feb 24, 2022•26 min•Season 6Ep. 1
As regulators clamp down and criminals become more sophisticated, the roles of Chief Compliance Officers and Chief Risk Officers are becoming more complex. CROs and CCOs are the strongest lines of defense for financial institutions, but in order to carry on protecting their firms, they must embrace technology in order to manage the ever- increasing number of risks they face. But what are the solutions keeping them a step ahead of the fraudsters? And how are these technologies affecting CROs and ...
Oct 18, 2021•36 min•Season 5Ep. 5
Technology is advancing at a blistering pace and it's causing clients to ask for more from institutions in the capital markets. Investors want access to real-time data and insights and they want this service packaged up in slick, smartphone-like experiences. And if buy and sell-side firms want to meet these needs, they'll have to adapt and upgrade their own systems and embrace technologies such as artificial intelligence and machine learning. In this episode of Financial Futures, we speak with P...
Oct 11, 2021•32 min•Season 5Ep. 4
The capital markets must look to the future. As institutions generate more data and clients demand more insights, it won't be enough for firms to rely on legacy systems. With solutions such as BPaaS and Cloud computing, institutions have hope. By streamlining data processes through modern BPaas solutions, firms in the capital markets can regain their competitive edge and maintain the resilience they need to move forward. In today's episode, we speak to Capital Markets Specialist for Worldwide Fi...
Oct 04, 2021•33 min•Season 5Ep. 3
Move over ROI. ESG is the hottest abbreviation in the capital markets now. Environmental, social and governance ratings aren't just the mark of a sustainable organization, to some extent, they're even a strong indicator of a good investment. And with societal expectations and investor demands changing, firms in the capital markets need to have these investment options in their portfolio if they want to keep clients happy. In today's episode, we speak to Executive Vice President and Head of Strat...
Sep 27, 2021•33 min•Season 5Ep. 2
The capital markets are constantly evolving. But when the world had to overcome the challenges thrown up by the pandemic, that evolution accelerated exponentially. Almost overnight, employees went remote, meetings moved online, and an entire industry realized that the key to resilience depended on the ability to provide premium customer experiences through digitization powered by centralized, seamlessly accessible data. In this season of Financial Futures, we'll be looking at the challenges and ...
Sep 20, 2021•33 min•Season 5Ep. 1
A recent study done by the American Psychology Association found that nearly 2 in 3 adults say that money is a significant source of stress in their life. This financial stress is an epidemic issue, affecting both individuals and communities alike. But according to Brian Fey, Senior Director, Digital Banking at FIS, better education on managing money might be the solution to widespread stress. He says financial wellness programs are “a tangible way that we're helping the community get better by ...
Jun 10, 2021•38 min•Season 4Ep. 5
So far in this fifth season, we’ve explored the nuances of the digital transformation. We’ve looked at real-time posting trends, changes in commercial banking, and the new digital reality of retail lending. But in this episode, we’re asking why digitize now ? Nick Woodcock, Senior Vice President, Group Executive, Digital Banking, at FIS says that for banks, “it’s a matter of competitive survival.” COVID-19 expedited this need for digital services–mobile signups and transaction volumes significan...
Jun 03, 2021•31 min•Season 4Ep. 4
