In a digital era, consumers don’t want to wait too long, no matter what the product. Whether they’re streaming a television show or applying for a retail loan, we expect instant availability. Andrew Beatty, Senior Vice President of Next Generation Banking at FIS, says that financial institutions need to be paying attention to these expectations: “if the consumer is dictating the pace of change, financial institutions, merchants, and retailers all have to evolve towards that.” In season five of F...
May 27, 2021•27 min•Season 4Ep. 3
The way we bank has evolved from brick-and-mortar branches to an almost completely digital customer experience. So how will the next generation bank? According to Matt Lessig, Vice President of Next Generation Banking at FIS, real-time banking is the future of how money will move. In season five of Financial Futures , we're focusing on banking's digital transformation, and why the switch to digital is no longer nice to have––it's a need. We'll unpack what this digitization trend looks like for b...
May 20, 2021•36 min•Season 4Ep. 2
Thanks to digitization efforts, commercial banks have weathered the storm of COVID-19. Contactless payments, mobile deposits, and remote services kept money moving and businesses afloat in 2020. But, according to Brian McCumber, CPA, director of Next Generation Banking at FIS, even as financial institutions quickly pivoted, the fundamentals of banking remained steadfast. In this season of Financial Futures, we're focusing on banking's digital transformation. Digitization is no longer optional fo...
May 13, 2021•33 min•Season 4Ep. 1
Every day, humans produce 2.5 quintillion bytes of data (that's 2,500,000,000,000,000,000 if you're curious how many zeroes that entails). And a large portion of that isn't the usual emails, tweets, and YouTube uploads - it's data we generate in the background as we go about our lives. It's location data, transaction data, credit card usage data, cookies, search histories and so much more. And as useless as this data might seem to us, to our financial institutions it offers a unique and valuable...
Mar 25, 2021•31 min•Season 3Ep. 5
All around the world, the push for equality has accelerated in recent years. People want to see themselves represented in the institutions they patronize, and they want fair treatment and equal opportunities in the workplace. Diversity, equity, and inclusion (DEI) is what businesses, employees, customers, and members are calling for. But it's not just about ticking boxes and meeting quotas - it's been proven to have a hugely beneficial impact for businesses and their customers, improving collabo...
Mar 18, 2021•30 min•Season 3Ep. 4
Peer-to-peer payment platforms aren't a new concept. In fact, we've had the ability to move money through apps as far back as 2008. But the system was fractured and only adopted by individual institutions or small groups. Now the P2P landscape is unrecognizable from what it once was. Zelle has unified credit unions and banks, offering a one-size-fits-all solution for peer-to-peer payments. And along with technological changes, attitudes towards the platform have changed too, thanks in no small p...
Mar 11, 2021•28 min•Season 3Ep. 3
AI is inching more and more into our daily lives, and one area it's having a profound impact on is our financial institutions. With its ability to learn from interactions and mimic human behavior, credit unions in particular stand to benefit the most from this rapidly advancing technology. And with uses in both customer-facing roles and behind the scenes, AI is looking set to elevate the member experience of credit unions. In this episode of “Financial Futures,” we find out what exactly AI is, w...
Mar 04, 2021•33 min•Season 3Ep. 2
Over the last few years, contactless card payment adoption has skyrocketed thanks to universal concern over hygiene and the need for convenience. As we explore the technology and issues that are shaping the credit union industry, we'll ask Matt Collicoat, VP of Strategy for Cards and Money Movement at FIS what some of the emerging technologies are and how they will benefit credit unions and their members. Over the last few years, contactless card payment adoption has skyrocketed thanks to univer...
Feb 25, 2021•31 min•Season 3Ep. 1
Last but not least in our series on how the generations shop and pay, we get to know the Beyond Boomers. They’re our “wisdom keepers” who grew up in a time when life and business moved at a slower pace. Beyond Boomers have the lowest rates of digital payment adoption, and for many of them, technology is like a foreign language. But with a little patience, they too can become fluent. In this episode, Danny Russell, a payment technology strategist at FIS, joins us to talk about how to empower more...
Feb 23, 2021•25 min•Season 2Ep. 5
Ok Boomers, it’s your turn. Having grown up during a time of rising prosperity, the Baby Boomers value quality, service, and convenience. But this aging generation can be finicky when it comes to online shopping. Whether because of old-school preferences or a little impatience with technology, companies have to make the experience as seamless as possible to get the Baby Boomers on board with digital shopping trends. In this episode, FIS Worldpay’s Pinar Alpay and Maria Prados join us to talk abo...
Feb 18, 2021•27 min•Season 2Ep. 4
As the first generation whose parents often both held jobs outside the home, members of Generation X are known for having a healthy distrust of authority and for doing things their own way. Gen-Xers tend to be ambivalent about entrusting their money with digital payment technologies, but that doesn’t mean they’re tech-averse. In this episode, host Erin Dangler and fellow Gen-Xer Jason Pavona, senior vice president and general manager of global e-commerce at FIS, hash out why their generation pri...
Feb 16, 2021•25 min•Season 2Ep. 3
Born between about 1980 and 1996, millennials saw the advent of the internet--unlike Gen Z, who were born after it became a household term. Living online comes naturally to millennials, but they still remember and value older ways of doing things. That means companies have to up their omnichannel marketing game if they want to win over this versatile crowd. We talk with a member of the millennial generation today as we continue our series on how the generations like to shop and pay. Ellen Straus...
Feb 11, 2021•26 min•Season 2Ep. 2
This season, we’re taking a closer look at each of the five generations alive today and how they like to shop and spend their money. Armed with survey data from 15,000 consumers in 15 countries, experts from FIS will tell us how the way we pay is changing across generations and around the world. How do age, culture, and technology interact to make the generations unique, and which global trends unite us all? First up: Gen Z. Phil Pomford, general manager of global e-commerce at FIS Worldpay join...
Feb 09, 2021•28 min•Season 2Ep. 1
As the ways we spend and move our money go ever-more digital, fraud and identity theft have followed not far behind. The technology revolutionizing financial services has created new opportunities for fraudsters to exploit. But it also brings new tools that we can use to protect ourselves--including identity safeguards that are more high-tech, and definitely more convenient, than the passwords and nostalgic security questions of yore. Eric Kraus, vice president of fraud, risk, and compliance sol...
Dec 15, 2020•28 min•Season 1Ep. 5
Corporate credit cards can be a win-win for companies and their employees. For employees, they’re a convenient and rewarding way to pay for expenses, and for companies, they provide better transparency and control over their spending. So why aren’t more companies using them? While overall commercial card spending is growing, a lot of small and medium-sized businesses still haven’t adopted them. But Ellen Winterod, senior product manager at FIS, says that’s starting to change. As the COVID crisis...
Dec 01, 2020•28 min•Season 1Ep. 4
Apps like Zelle and Venmo have made splitting happy-hour tabs with friends so much easier. But that’s only the tip of the iceberg when it comes to the impact of person-to-person payments, or “P2P.” P2P is not only changing how we move money, it’s radically transforming banking itself. FIS’ Norm Marraccini says that leaves only one option for banks that want to survive into the digital future: “You’ve got to get into P2P.” In this episode of “Financial Futures,” Marracini, senior vice president f...
Nov 17, 2020•27 min•Season 1Ep. 3
Cash is quickly disappearing as a form of payment. But what will take its place? Tech wizzes have given us a dizzying variety of devices and apps that make paying for things easier than lifting a finger. We’ve got smartphones, smartwatches, smart speakers. Digital wallets, P2P apps like Venmo, and refrigerators that will buy more milk for us when we run out. As different as they are, most of these payment innovations are still linked to that little piece of plastic we call a credit or debit card...
Nov 03, 2020•28 min•Season 1Ep. 2
In the age of COVID, a lot of us are feeling more squeamish about paper money and the germs that may be hitching a ride on it. All across the world, people are using way less cash. But the pandemic only accelerated a trend that was well underway, with the rise of contactless cards and digital payment apps making a cash-free lifestyle more appealing than ever. In the debut episode of “Financial Futures,” we ask: does COVID spell the death of cash? What would a cashless society look like, and do w...
Oct 20, 2020•30 min•Season 1Ep. 1
Introducing Financial Futures, launching October 2020. For more information, visit https://www.fisglobal.com
Oct 16, 2020•1 min•Season 1Ep. 1
