Ecommerce Playbook: Numbers, Struggles & Growth - podcast cover

Ecommerce Playbook: Numbers, Struggles & Growth

Common Thread Collectivewww.commonthreadco.com
2020 transformed the world of ecommerce forever. For the modern DTC brand, the rewards have never been greater. But the waters have also never been choppier, and the way forward has never been more uncertain. So how do you navigate this dangerous new reality? No matter how you do it, you’d better not do it alone. That’s where the Ecommerce Playbook Podcast comes in — join Common Thread Collective’s Taylor Holiday & Richard Gaffin as they bring you guiding insights from across CTC’s portfolio of growing DTC businesses. Whether you need a clear view on the macro issues affecting the world of ecommerce, or want to reorient your business around groundbreaking new big-picture strategies, Taylor & Richard are here to help answer the tough questions about what it takes to scale — and sustain — an ecommerce business.
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Episodes

Unpacking Incrementality: the Nuance of Marketing Effectiveness

In this episode of the eCommerce Playbook Podcast, we’re diving into the world of marketing incrementality and its impact on brand growth. Join Taylor and Luke as they explore the nuances of incrementality, attribution tools, and the quest for measurable ROI. Luke, our resident tactician, shares his expertise on how brands can strategically allocate their resources to maximize incremental contribution to their bottom line. Whether you're a marketer seeking clarity on where to invest your budget ...

Apr 23, 202437 min

Navigating the Shift: From Dream-Centric to Client-Centric Culture

Join us for a raw and honest discussion as we dive into the evolution of company culture and the challenges faced by CTC in maintaining focus amidst changing priorities. In this episode, Orchid and Dane explore the journey of realization about the shift in priorities from personal dreams to core company objectives. From the inception of a visionary employee program, "Tell Me Your Dreams," to the realization of its impact on company culture, we uncover the pivotal moments and reflections of leade...

Apr 18, 202440 min

March Madness in eCommerce: Diving Deep into Meta and Mothers Day

Welcome to the March edition of our State of the eCommerce Industry Report! In this episode, we take a deep dive into the performance of the industry throughout March. Joined by experts from various data conglomerates, we unravel the trends and insights shaping the eCommerce landscape. We're excited to share teasers from our latest report, which goes live on Monday, April 15th at https://www.dtcindex.com/. Make sure to sign up for immediate access to the full report and past issues in PDF format...

Apr 16, 202433 min

Unlocking the Secret: You MUST Grow Your Business

Welcome back to another episode of the eCommerce Playbook Podcast! Today we dive deep into the fascinating world of marketing economics with CTC alumni Andrew Faris. Join us as we explore the concept of Negative Customer Acquisition Costs (CAC) and how it's revolutionizing the way businesses approach customer acquisition. In this episode, we discuss the idea of getting paid to acquire customers through strategic content creation. We explore real-world examples, including the innovative tactics u...

Apr 16, 20242 hr

Growing Profitability ft. Dimitri O of Loop Earplugs

Welcome back to another episode of the eCommerce Playbook Podcast! In today's episode, we're diving deep into the fascinating journey of Loop Earplugs (GQ score of 148), a brand that has not only disrupted the earplug industry but has also redefined how we perceive hearing protection. Join us as we sit down with Dimitri O, one of the co-founders of Loop Earplugs, for a conversation on their remarkable evolution and strategic pivots. Show Notes: The Ecommerce Playbook mailbag is open — email us a...

Apr 11, 202452 min

5 Questions to Ask When You’re Hiring an Agency

Most brands put a huge amount of time and effort into hiring staff — multiple rounds of interviews, reference calls, take-home assessments. So why don’t brands put the same effort into hiring an agency? In this episode, Taylor and Richard talk through the 5 questions to ask an agency before you hire them … and who you should seek the answers from. Show Notes: The Ecommerce Playbook mailbag is open — email us at podcast@commonthreadco.com to ask us any questions you might have about the world of ...

Apr 09, 202430 min

Growing Profitability ft. Alan Doan of Missouri Quilt Co

Welcome back to another episode of the E-Commerce Playbook Podcast! Today's episode is one for the books, featuring a guest who needs no introduction other than "your mom's favorite." Yes, you heard that right, it's none other than Alan Doan, co-founder of the Missouri Star Quilt Company, a.k.a Dr. Bill Nye on Twitter! In this episode, Alan shares the fascinating journey behind the Missouri Star Quilt Company, from its humble beginnings to becoming the world's largest quilt shop, with over a hun...

Apr 02, 202444 min

What Does the Latest Meta Update Mean? Ft. Luke Austin

Big news from Meta this week: “Engaged” audiences are now available for reporting in Advantage+ Shopping Campaigns. But what does this change really mean for brands, and how is it useful if you can’t optimize against it? CTC Director of Growth Strategy Luke Austin joins Richard on the pod this week to talk about the rollout of the Engaged Customers Audience and how you can harness it to get insight into customer LTV. Show Notes: Want an easier way to source UGC? Streamline your process with SARA...

Mar 28, 202419 min

Growing Profitability ft. Brian Garofalow of Skullcandy

In this episode, Taylor and Brian Garofalow take listeners on a captivating journey through Brian's remarkable career path, tracing his evolution from a passionate skateboarder in Southern California to his current leadership role as CEO of Skullcandy. Throughout their discussion, Taylor and Brian—affectionately known as BG—explore the pivotal moments, challenges, and lessons learned along the way. BG's story serves as a testament to the power of perseverance, seizing opportunities, and cultivat...

Mar 21, 202455 min

What Do You Do When Meta Breaks?

In our recent DTC Index Monthly report, we analyzed the ways Meta seems to have “broken” over the last several weeks. But if Meta’s broken, what can you do about it? On this episode of the pod, Taylor and Richard dive deep into what to do — and what NOT to do — when the fundamental system your ads are built on stops working properly. Show Notes: Sign up for the DTC Index here: https://www.dtcindex.com/ Want an easier way to source UGC? Streamline your process with SARAL’s chrome extension: ⁠ htt...

Mar 19, 202423 min

Is Meta Broken, Super Bowl Impact, and Valentine's Day Trends | State of the Industry Report

In this episode of the State of the Ecommerce Industry brought to you by the DTC Index, we dive into the hot topics swirling around the ecommerce landscape. Join us as we dissect the noise surrounding Meta's performance, the impact of the Super Bowl, and the Valentine's Day shopping frenzy. Our team of experts, including Jeremiah Prummer from KnoCommerce, Wyatt Mayhem from Cast Metrics, Yarden Shaked from Varos, and Steve Rekuc from Common Thread Collective, bring you exclusive insights based on...

Mar 14, 202434 min

Growing Profitability ft. Chris Lutz of Duke Cannon

Dive into the fascinating journey of Duke Cannon Supply Co. on the Ecommerce Playbook Podcast! Join Chris Lutz, Director of Digital and Ecommerce, as we explore the brand's unconventional path to success—from specialty retail to major chains like Target and Walmart. Discover how Duke Cannon's unique packaging and merchandising strategy sets them apart on every shelf. Chris shares insights into their digital marketing challenges on platforms like Meta and TikTok, emphasizing humor and authenticit...

Mar 07, 202441 min

Overcoming Organizational Inertia

Inertia is as much a law of organizational dynamics as it is a law of physics. So what do you do about it? On this episode of the podcast, Taylor and Richard discuss Taylor’s recent week working directly with client accounts and his observations on the absolute importance of motivating your team to swift, decisive action. Show Notes: Get started with CTC’s Prophit System here ....

Mar 05, 202431 min

Growing Profitability ft Mark Ritz of Carnivore Snax

Welcome to a new episode of the Ecommerce Playbook Podcast! In this interview, we delve into the success story of Carnivore Snax, one of the fastest-growing brands in e-commerce, breaking barriers by selling food online with an insane GQ score of 226.8. Mark Ritz, the founder and CEO, shares insights into the unique challenges of selling meat snacks on the internet and the brand's journey. Discover the origins of Carnivore Snax, born out of the founder's commitment to the carnivore diet. Mark ex...

Feb 29, 202435 min

Becoming a T-Shaped Marketer: Navigating the Layers of Expertise in Ecommerce

Join Taylor and Richard as they dive into the T-shaped marketer concept by Brian Balfour, exploring key skills at the base, marketing foundation, and channel expertise layers. Taylor emphasizes specialization and taking bets on emerging channels for career success. Tune in for actionable insights and expert advice on excelling in e-commerce marketing. Subscribe now for more valuable discussions! Show Notes: Get started with CTC’s Prophit System here . The Ecommerce Playbook mailbag is open — ema...

Feb 27, 202425 min

Super Bowl 2024: The Importance of Big Swings

Travis and Taylor, a new album announcement from Beyoncé, a Martin Scorsese-directed ad — the Super Bowl was a night of massive cultural moments. On this episode, Taylor (Holiday) and Richard sit down to discuss the biggest night in advertising, the necessity of creating outsized cultural moments for any brand, and whether those Temu ads made any sense. Show Notes: See how Oddit can help, or get a free design from them right here . The Ecommerce Playbook mailbag is open — email us at podcast@com...

Feb 22, 202439 min

The Definitive View of the State of the Ecommerce Industry

🚀 Exciting News in Ecommerce! 🚀 Get ready for a wild ride as we dive deep into the chaotic world of ecommerce with the masterminds behind the scenes. In this video, we are thrilled to introduce our powerhouse team, each bringing their unique expertise and data to the table. Meet Yarden, the Co-founder and CEO of Varos, a massive data co-op sitting on a treasure trove of information from 6,000 e-commerce-related stores. Discover how Varos aggregates, anonymizes, and analyzes data from various p...

Feb 20, 202443 min

Growing Profitability ft. Cody Plofker of Jones Road Beauty

Tune in to the latest episode of the E-commerce Playbook Podcast! In this episode, Taylor dissects the success of Jones Road Beauty with Cody Plofker, CRO of Jones Road Beauty. Discover their outstanding GQ score of 177.39 and unparalleled spending power, making them a true outlier in the beauty industry. Learn about the collaboration between Common Thread Collective and Jones Road Beauty in building a spend model and achieving a remarkable 1% accuracy in revenue prediction. Show Notes: Want an ...

Feb 15, 202441 min

Why You Need a Creative Ops Manager

The most crucial role on any ecommerce creative team isn’t the strategist, it’s the Creative Operations Manager. So why do so few ecommerce brands and agencies have this role? On this episode, Taylor and Richard discuss the importance of this role, how we deploy creative ops at CTC, and what characteristics to look for in a Creative Ops Manager. Show Notes: Get started with CTC’s Prophit System here . The Ecommerce Playbook mailbag is open — email us at podcast@commonthreadco.com to ask us any q...

Feb 13, 202434 min

Email: Not Just a Retention Play

After relaunching the email marketing service at Common Thread Collective, Taylor and Richard sit down to discuss how our service has changed since the last time we’ve offered it, how we plan email campaigns to maximize revenue, and how the scope of email marketing can — and should — expand beyond retention. Show Notes: Get started with CTC’s Prophit System here . The Ecommerce Playbook mailbag is open — email us at podcast@commonthreadco.com to ask us any questions you might have about the worl...

Feb 06, 202418 min

Growing Profitability ft. Cherene Aubert of ILIA Beauty

Welcome back to another insightful episode of the Ecommerce Playbook Podcast! In this interview episode, we sit down with Cherene Aubert, the VP of Digital and Ecommerce at ILIA Beauty, a powerhouse beauty brand with a GQ score of 221. Cherene shares her expertise in decoding growth strategies, dissecting the DNA of successful ecommerce giants, and navigating the nuanced world of cosmetics and skincare. Join us as Cherene delves into ILIA Beauty's journey, from its roots in skincare to its focus...

Feb 01, 202431 min

How to Forecast Email Revenue [PREVIEW]: Tactics with Luke #7

ADmission members-only episode preview. Unlock full episodes at youradmission.co In this episode, CTC Director of Growth Strategy Luke Austin takes a turn on the mic, demonstrating how to forecast revenue for the most important, predictable source of revenue: Email.

Jan 31, 20244 min

Top of Funnel is A Scam: A Nuanced, Thoughtful Take

aylor recently set off a firestorm on DTC Twitter/X by claiming that “top-of-funnel” platforms — those that claim to raise brand awareness without any clear path to conversion lift — is essentially a scam. On this episode, Taylor and Richard dig into the thinking behind that clickbait headline, breaking down exactly why channels like TV are a dangerous temptation to ecommerce operators. Show Notes: Get started with CTC’s Prophit System here . View Taylor’s tweet here . The Ecommerce Playbook mai...

Jan 30, 202438 min

Growing Profitability ft. Dave Huffman of Ancestral Supplements

In today's episode, we interview Dave Huffman, CMO of Ancestral Supplements, a unique and rapidly growing brand with a GQ score of over 397. Discover their market positioning, the power of community, and their innovative approach to product development. Join us for insights into health trends, effective marketing, and the success story of Ancestral Supplements. Show Notes: Want an easier way to source UGC? Streamline your process with SARAL’s chrome extension: ⁠ http://getsaral.com/champions/ctc...

Jan 25, 202450 min

Tactics with Taylor #6: Where Do I Spend My Ad Dollars? [PREVIEW]

ADmission members-only episode preview. Unlock full episodes at youradmission.co It’s a common question: Where is the biggest opportunity for me to spend my advertising dollars? In this episode, Taylor lays out exactly where the vast majority of smaller businesses should be allocating their marketing budget.

Jan 24, 20245 min

Which Brands Will Win in 2024? w/Luke Austin

On this episode of the podcast, CTC Director of Growth Strategy Luke Austin sits down with Richard to identify the key characteristics of the brands that are best set up to thrive in 2024’s profit-first environment. Show Notes: Get started with CTC’s Prophit System here . The Ecommerce Playbook mailbag is open — email us at podcast@commonthreadco.com to ask us any questions you might have about the world of ecomm...

Jan 23, 202439 min

Growing Profitability ft. Dave Rekuc of Bambu Earth

Welcome to the first episode of a new series on the Ecommerce Playbook Podcast! In this series, we step aside from the usual interviews and dive into the world of brand operators, exploring successful brands through the lens of their GQ score (Growth Quotient). To kick off the series, we interview Dave Rekuc, President of Bambu Earth, our own brand with a GQ score of 119.7. Explore the strengths and weaknesses of this middle-market bootstrap ecommerce brand that's expected to hit $12 million in ...

Jan 18, 202456 min

How to Survive a Revenue Valley [PREVIEW]: Tactics with Taylor #5

ADmission members-only episode preview. Unlock full episodes at youradmission.co As the post-holiday slump hits, many brands are facing a dreaded “revenue valley” — a down moment where people just aren’t buying. In this episode, Taylor unpacks the tactics you need to survive any post-peak revenue hangover.

Jan 17, 20245 min

Ecommerce Ins and Outs for 2024

On this episode of the podcast, Taylor and Richard shift focus from long-term 2024 predictions to the most important trends happening right now — the decline of the “Head of Growth” role, the shift toward fixed fees for vendors, the rise of the Chief Operating Officer, and more. Show Notes: Get 30 free days of Toki’s cutting-edge customer loyalty platform (including cashback and paid membership programs) at buildwithtoki.com/ctc . See Taylor’s Ecommerce Ins and Outs tweet here . The Ecommerce Pl...

Jan 11, 202427 min

5 Predictions for 2024

As we enter a new year, Taylor and Richard walk through 5 critical ecommerce trends that we expect to take off in 2024. 1. The rise of the product influencer brands 2. Less, better stuff trend 3. The ***** grift comes to an end 4. Contribution margin shows up in Shopify Dash 5. ****** bubble pops Gotta listen to fill in the blanks... Show Notes: The Ecommerce Playbook mailbag is open — email us at podcast@commonthreadco.com to ask us any questions you might have about the world of ecomm....

Jan 04, 202433 min
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