61. 3 Things I Learned About Customer Service from a 5-Star Vacation Resort

How do you get customers to rave about you, shop with you again and again, and build a long-term sustainable business? By offering an amazing customer experience. In this week’s episode I’m sharing the 3 things I learned about business from my recent vacation + share some additional tips, tricks, and resources so you can do this in YOUR business too.

What You’ll Learn

• 3 Big Ideas for an Amazing Customer Experience
• How to Get More Out of Your Employees
• Why Being Good at Creating the Product You Sell Doesn’t Mean You’ll be Good at Running a Business

Links Mentioned

The eMyth Revisited Excerpt

https://cdn2.hubspot.net/hub/60274/content-pdf/systems-michaelgerber.pdf

 

The eMyth Revisited Book

https://www.amazon.com/Myth-Revisited-Small-Businesses-About/dp/0887307280

The Service Profit Chain Excerpt

https://thriveglobal.com/stories/this-22-year-old-book-proved-that-happy-employees-equals-better-profits/

 

The Service Profit Chain Book

https://www.amazon.com/Service-Profit-Chain-James-Heskett/dp/0684832569

 

The Resort

https://en.valentinmaya.com/

 

Read the Full Transcript

eCommerceBadassery.com/61

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