25. Creating a Great Customer Experience and Building the Know, Like and Trust Factor
Episode description
You’ve heard the term know, like and trust… but the real question is how do you actually create that? Today we’re going through 6 things you can focus on right now to help you build the know, like and trust factor to grow your eCommerce business.
What You’ll Learn:
- The 3 MOST important questions to ask yourself to create a great customer experience
- What your audience is craving and how to give it to them
- How to create policies and procedures in your business that make your customer happy
Go Deeper:
Simon Sinek: Start with Why TED Talk
Ideal Customer Experience Study
Bob Burg: Author, The Go-Giver
Read the Full Shownotes
http://ecommercebadassery.com/building-the-know-like-trust-factor/
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