What You’ll Learn How DHL responded to USPS’s $40B modernization Why DHL scrapped fixed automation in favor of flexibility What “middle mile” scale looks like in action Why giving GMs shadow P&Ls boosted morale and results How DHL realigns pricing and sales incentives to protect GP The downstream risks of misjudging demand post-COVID DHL’s mindset shift: from prediction to adaptability Highlights [00:00] Who is Scott Ashbaugh? [04:00] USPS reform: pain, logic, and adaptation [07:30] Network ...
Jun 23, 2025•30 min•Ep. 109
What You’ll Learn What “agility” actually means in global supply chains How Tapestry integrates AI into allocation and planning Real examples of ESG in manufacturing (clean water, solar power) Why craftsmanship can't be rushed—and why that matters The role of customer feedback in design and operations Store vs. DC: how fulfillment strategy adapts for luxury How to marry finance discipline with operational innovation Highlights [00:00:00] What is an agile supply chain in 2025? [00:03:59] Leading ...
Jun 09, 2025•34 min•Ep. 108
What You’ll Learn Why energy intensity is a smarter metric than efficiency How one site saved $3M by predicting utility peaks What most people get wrong about sustainability and profitability Why digital twins fail in logistics—and how to fix them How real-time WMS and energy data must integrate The impact of automation on energy and throughput How to reframe “everything as a unit of energy” Highlights [00:01:34] Jason’s journey from electrician to energy AI founder [00:05:18] How predictive mod...
Jun 02, 2025•31 min•Ep. 107
What You’ll Learn: Why orchestration platforms are the future of 3PLs, and how they outperform legacy WMS systems. The real ROI of small automation solutions for 3PLs with low upfront costs. How to evaluate fulfillment tech and avoid costly pilot mistakes. What the Greenfield vs. Brownfield debate means for your automation strategy. Why incremental scaling is the best approach for implementing automation in 3PLs. How AI and robotics are transforming the supply chain and fulfillment operations. K...
May 28, 2025•39 min•Ep. 106
What You’ll Learn: Why legacy OMS architectures struggle in modern fulfillment How orchestration is different from integration—and why it matters The real reason Amazon can keep its delivery promises Why EDI still dominates $33T in global trade—and what to do about it What composability looks like in warehousing vs. commerce How AI is shifting the scale-up model for logistics operations The strategic gap between system connectivity and execution logictech. Highlights: [00:03:48] – What’s broken ...
May 19, 2025•35 min•Ep. 105
Join host Harshida as she dives into supply chain technology and logistics innovation with Jason Murray, Co-Founder and CEO of Shipium. With 19 years at Amazon, where he played a key role in building Amazon Prime and Subscribe & Save, Jason shares how data, automation, and a customer-first mindset transformed Amazon’s supply chain—and how similar principles can help businesses of all sizes compete. Learn how logistics leaders can adopt an Amazonian approach to predictive analytics, operation...
Mar 03, 2025•24 min•Ep. 104
Join hosts Harshida and Ninaad as they dive into the future of last-mile logistics with Nicole Mazza, Founder & Chief Commercial Officer at Relay Technologies. Nicole, a trailblazer in urban delivery, shares how Relay is transforming the last-mile into the last 100 meters—leveraging hyperlocal pit stops to improve efficiency, reduce costs, and support sustainability. She also opens up about her journey from scaling Stuart Delivery to $400M in revenue to launching Relay, navigating fundraisin...
Feb 12, 2025•38 min•Ep. 103
Episode Summary Join host Harshida as she sits down with Aaron Wilcox, COO of Luminess, to discuss the company’s remarkable transition from a TV-first business to a digital-first powerhouse. Aaron shares firsthand insights on how Luminess overhauled its logistics, adopted cutting-edge technology, and formed key 3PL partnerships to compete in the fast-moving beauty industry. From shifting fulfillment strategies to embracing data-driven decision-making, this episode is packed with valuable lessons...
Jan 29, 2025•20 min•Ep. 102
What You’ll Learn Curating World-Class Content: How Manifest Vegas designs an agenda tailored to supply chain leaders' needs. Balancing Innovation & Practicality: Ensuring valuable insights while avoiding product pitches. Lessons from Startups: What established logistics players can learn from agile newcomers. Future of Manifest: How the event is evolving with new themes like cold chain logistics and sustainability. Highlights [00:01:00] – The year-long planning process behind Manifest Vegas...
Jan 22, 2025•23 min•Ep. 101
What You’ll Learn Data-Driven Decisions: How to transform raw data into actionable insights for customer success. Sustainability in Action: Prologis’ science-based goals and their roadmap to net-zero emissions. Talent Management: Strategies for attracting, retaining, and empowering top-tier logistics professionals. Future-Proofing with Innovation: Preparing for drone technology, automation, and evolving customer needs. Customer-Centric Leadership: Building trust and collaboration through meaning...
Jan 15, 2025•28 min•Ep. 100
Episode Summary Join Harshida in a thought-provoking discussion with Michael Mahoney, CEO of Misen, about navigating challenges in logistics and operations. From orchestrating a stunning turnaround post-bankruptcy to leveraging technology for operational efficiency, Michael shares actionable strategies for logistics leaders. Gain insights into optimizing processes, selecting the right tools, and building scalable operations—all while maintaining a focus on simplicity and resilience. What You’ll ...
Dec 02, 2024•17 min•Ep. 99
What You’ll Learn The Birth of Formula E: How Alberto turned a vision for an electric racing championship into reality. Sustainability at the Core: Strategies that make Formula E a global leader in carbon-neutral events. Tech Transfer: How innovations from Formula E are influencing everyday electric vehicles. Logistical Feats: Behind the scenes of moving 300 tons of equipment across continents sustainably. Breaking Barriers in Motorsport: Formula E’s approach to inclusivity, affordability, and t...
Nov 25, 2024•42 min•Ep. 98
Join hosts Harshida and Ninaad as they explore 3PL growth strategies with Peter Davis, VP and GM at WSI. Discover how WSI has growth 500% in four years without debt, using strategic acquisitions and a people-centered approach. This episode is packed with practical insights to help logistics leaders build resilient, adaptable operations while balancing technology with a strong team culture. What You’ll Learn Debt-Free Growth: Expand logistics capacity without taking on debt. People-First Leadersh...
Nov 13, 2024•51 min•Ep. 97
Chris Sultemeier is an Operating Partner at NewRoad Capital Partners. Chris has over 30 years of experience in leadership and supply chain operations. Chris served as President & CEO of Walmart Transportation and EVP of Logistics at Walmart, where he was responsible for over-the-road trucking, global shipping and warehousing. In his time at Walmart, Chris developed an extensive network of industry executives across transportation, third-party warehouse distribution and fulfillment and retail...
Oct 21, 2024•42 min•Ep. 96
ABOUT THE GUEST: Bill Gibson is a seasoned executive in the technology and supply chain industries. He earned his MBA from the University of Virginia's Darden School of Business and a Bachelor's degree from the University of Pennsylvania. Gibson’s career began in 1993 as an account executive at Manugistics, a leading supply chain software provider. Over the years, he has held significant positions, including Managing Partner at The Albermarle Group, a venture capital firm, and leadership roles a...
Oct 14, 2024•40 min•Ep. 95
ABOUT THE GUEST: Bill Catania is a seasoned entrepreneur and the Founder and CEO of OneRail , an omni-channel fulfillment platform that connects businesses with a vast network of 12 million drivers, optimizing last-mile logistics. Bill's impressive career spans multiple industries, with a focus on leveraging technology to solve complex business problems. He is recognized as a thought leader in logistics technology, having received numerous accolades, including being named a "Game Changer" by the...
Oct 09, 2024•35 min•Ep. 94
ABOUT THE GUEST: Ryan Kelly is the Vice President of Commercialization at FedEx, where he leads the company's e-commerce and digital strategies. With over 25 years of experience spanning investment banking, corporate strategy, and logistics, Ryan has helped shape the future of global supply chains. His work at FedEx focuses on developing innovative products and solutions, establishing strategic alliances, and commercializing digital platforms. Previously, Ryan played a pivotal role in Genco's ac...
Oct 02, 2024•43 min•Ep. 93
ABOUT THE GUEST: Mark Ang is the CEO and Co-Founder of GoBolt, a technology company building the largest sustainable supply chain network. GoBolt provides a planet positive approach to logistics. The company is committed to providing carbon-neutral deliveries, setting the bar for a more viable future. HIGHLIGHTS: [00:07:54] - EV Fleet Optimization: Overcoming challenges of downtime and reliability with custom algorithms. [00:10:18] - AI in Logistics: Using machine learning to optimize driver beh...
Sep 27, 2024•28 min•Ep. 92
ABOUT THE GUEST Jonathan Poma is the Co-founder and Executive Director of the Board of Loop , a leading returns management platform for Shopify merchants. With over 13 years of experience in e-commerce, Jonathan has a deep understanding of the complexities of returns and reverse logistics. Under his leadership, Loop facilitates 2.5 million returns monthly and works with over 4,000 merchants, helping them optimize their reverse logistics and boost profitability. Jonathan has been instrumental in ...
Sep 23, 2024•37 min•Ep. 91
ABOUT THE GUEST: Kyle Bertin is the co-founder and CEO of Two Boxes . Prior to founding Two Boxes in 2022, Kyle held senior roles at Outrider , Flexport , DeepScale (acquired by Tesla), and Deloitte . His extensive experience in logistics and strategy, combined with a passion for operational efficiency, has positioned Kyle as an innovator in the supply chain and returns management space. Kyle holds a BA in Economics from Northwestern University and an MBA from UC Berkeley’s Haas School of Busine...
Sep 18, 2024•30 min•Ep. 90
ABOUT THE GUEST Amena Ali is the CEO of Optoro, a leader in reverse logistics technology. With a career that spans over 25 years, she has held pivotal roles in companies like MCI, Bain & Company, and several software firms. At Optoro, Amena leads the charge in tackling the multi-billion-dollar returns problem, working with major retailers such as Gap and Best Buy. Her expertise in product marketing, finance, and business development makes her a thought leader in logistics innovation, helping...
Sep 16, 2024•43 min•Ep. 89
ABOUT THE GUESTS Amena Ali , CEO of Optoro, has 15+ years of experience in returns and reverse logistics. Optoro provides a complete returns management platform, helping major brands manage returns more efficiently, focusing on sustainability and circularity. Jonathan Poma , Co-founder and Executive Director of the Board of Loop, leads a platform that handles return management for Shopify merchants, processing millions of returns every month and routing products back into resale channels. Gayle ...
Sep 11, 2024•45 min•Ep. 88
ABOUT THE GUEST Bill Mahoney is a seasoned leader with over two decades of experience in the logistics and supply chain industry. As Executive Vice President and Chief Commercial Officer, Bill has been instrumental in guiding strategic growth and fostering innovation in complex supply chain environments. His expertise spans from operations management to strategic planning, making him a valuable resource for insights into leadership and business development in the logistics sector. HIGHLIGHTS [00...
Sep 06, 2024•21 min•Ep. 87
ABOUT THE GUEST Ravi Maganti is the Director of Technical Services at Manhattan Associates, where he has played a pivotal role in developing and managing the Manhattan Active Metro platform. With over 20 years of experience at Manhattan Associates, Ravi has been instrumental in driving innovation in warehouse management systems (WMS) and cloud-based logistics solutions. His expertise lies in creating open and extensible platforms that empower customers to customize their logistics systems to mee...
Sep 04, 2024•22 min•Ep. 86
ABOUT THE GUESTS Scott Fenwick is a seasoned expert in supply chain planning with nearly 30 years of experience. He currently leads product strategy at Manhattan Associates, where he has been instrumental in driving technological advancements in supply chain solutions. Scott’s extensive background in software development and leadership roles across various facets of supply chain management makes him a key figure in the industry. Ryan Gifford serves as a Senior Director at Manhattan Associates, s...
Aug 28, 2024•26 min•Ep. 85
ABOUT THE GUEST Tom Griffin is the President of Passport, a leading provider of international shipping and eCommerce solutions. With a career spanning over 20 years, Tom has held pivotal roles in some of the most innovative companies in the eCommerce and logistics industries. He began his journey at Yantra, a pioneer in distributed order management systems, before joining Demandware, where he played a crucial role in the company’s rise as a leading SaaS eCommerce platform, culminating in its acq...
Aug 16, 2024•28 min•Ep. 84
ABOUT THE GUEST Chris Lingamfelter is a seasoned leader with a wealth of experience in the supply chain and logistics sector. He has played pivotal roles in companies like Third Wave Automation, 6 River Systems, and SencorpWhite, where he has driven growth and spearheaded new ventures. At Robot Advisors, Chris leverages his extensive background in warehouse automation, distribution management, and international expansion to deliver innovative solutions. His expertise in robotics and eCommerce fu...
Aug 09, 2024•22 min•Ep. 83
ABOUT THE GUEST(S) Jacob Tippie is a warehouse solutions expert with a focus on optimizing cubed space through turnkey solutions. As the Vice President of Sales at G&P Construction, he leads a team in delivering comprehensive services, including storage systems, automation, and lift equipment. With over seven years of experience in sales, project management, and business development, Jacob is dedicated to solving modern warehouse challenges and ensuring exceptional customer service. Tim Harr...
Aug 07, 2024•26 min•Ep. 82
ABOUT THE GUEST(S) Jon Schechter started with AutoStore in July 2020 and is responsible for driving market awareness focused on retail in North America. As a Business Development Manager, he partners with customers in their fulfillment journey to identify whether AutoStore is the right fit for them. Jon has been designing robotic-based fulfillment centers since 2008 with prior experience at Kiva Systems, Amazon, and RightHand Robotics. Jon studied Mechanical Engineering at MIT and holds an MBA f...
Jul 22, 2024•22 min•Ep. 81
ABOUT THE GUEST(S) Guy Courtin is a seasoned supply chain expert with decades of experience in the technology and supply chain space. Currently serving as Tecsys' Vice President of Industry and Global Alliances, he has held leadership roles at 6 River Systems (a Shopify company), Infor Retail, and i2 Technologies (now Blue Yonder). He has likewise served as an industry analyst at Constellation Research, SCM World (Now Gartner), and Forrester Research. Guy holds an MBA in Management from the Olin...
Jul 10, 2024•30 min•Ep. 80
