Episode description
Matt began his career in the hospitality industry over 15 years ago, working for some of the world’s largest beer and spirits companies across North America.
Over the past decade, Matt has worked with 100’s of restaurants, bars, nightclubs, and hotel operations to help them gain clarity and force focus on what matters most in their business.
In this episode, Brad and Matt discuss the importance of the ever-evolving hospitality industry. Matt and Brad talk strategy on how to win and do it right.
00:00 Intro
01:34 Follow Matt
02:00 Check out https://www.mattrolfe.com or https://www.westshorehospitality.com
08:40 What are your business solutions
10:25 “Who in here can stand up and tell your team how you win right now?”
15:51 The staff has to give a sh*t
18:13 The education factor
26:30 Brad’s beginning stages in training
33:24 Matt’s story
40:08 For those starting a liquor company
42:55 Creating the story
44:20 Politics
45:30 How it started for Matt
47:25 “We are changing people’s lives”
49:29 The experience and concepts
55:00 The Strategy
57:00 Experience is KEY
01:02:41 The dessert order…
01:03:10 Three tips from Matt
01:04:40 Bomb 1: If they don’t like it they will leave and work for someone else
01:05:15 “People need to be led.”
01:06:39 Get Matt’s book: You Can’t Do It Alone