How to confront someone without seeming confrontational

Confronting is an essential conflict resolution and supervisory skill, yet it can feel risky and uncomfortable. We don’t want to seem confrontational or aggressive, and we do want to feel confident that confronting might make a difference. Here’s a mediator’s tip for how to confront someone and raise an issue without seeming antagonistic or argumentative.

• Episode transcript
• Evaluating whether we should raise an issue or let it go
• Buy Tammy a coffee

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