When responding to someone else’s difficult behavior during conflict, a good rule of thumb is, “Use the lowest level of intervention first.” Here’s why this convention is useful for managing difficult behavior and a concrete example to illustrate. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
How to deal with difficult people? It’s one of the most frequent questions I’m asked in my workshops and by readers, friends, and grad students. Here’s my strategy for dealing with difficult people and why it so consistently works. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
Take it from a mediator: When someone is angry and loud, trying to control them is not only an exercise in futility, but can also have an unintended consequence — it can escalate them. Here’s one powerful alternative. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ .
I’ve had repeated requests for the language I use to describe and define common conflict resolution terms like dispute, conflict, mediation, and facilitation. Here’s the language I use and a PDF download suitable for printing. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
The brain’s working memory appears to be very limited and conflict places a lot of demand on that already-restricted capacity. But there are ways to reduce cognitive load during conflict resolution and free up the working memory needed for concentration, reasoning and good decision making. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
What does it mean to hold the space for someone who’s trying to get somewhere different in a conflict? And how do we hold that space, whether we’re a friend trying to help, a manager trying to intervene, or a mediator trying to find a path to resolution? Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
Whakawhanaungatanga is a Māori process for establishing relationships. In the following interview I explore the tradition, identity, trust-building, and conflict resolution with New Zealanders Hilary Unwin and Pereri Hathaway. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ .
“Get me outta here!” That’s the thought a lot of people have during workplace conflict. It’s the thought you have if you’re uncomfortable with conflict: I don’t like this. It’s messy. Maybe even painful. Get me outta here! Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
New research has identified six elements to an apology, and the more of those elements you include, the more effective your apology. But not all six elements are equally valuable. Two are particularly crucial to having your apology accepted. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
My friend, there are some things I want to say about mediation with me, things I hope you’ll ponder before we gather, things I hope will guide you as we talk. I may mention them a time or two during our time together. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ .
Even after a dispute has been resolved, distrust and tension can linger. Even when you’ve made every effort to resolve a conflict, the other person may seem stuck in it still. Is there anything you can do when someone you live, work with, or serve doesn’t seem to be moving on after conflict? There is, but first, you need to understand why. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
How do you reduce resistance? What are the best ways to handle difficult people? What tactics overcome impasse? How can you get someone to ___? These questions all have something in common: They position you to work on someone, instead of with them. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
Positive affirmations may be popular, but if you want to influence behavior, questions trump statements. But not just any old questions. One type of question in particular can create powerful psychological leverage for changing your own and others’ behavior. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
The stress of conflict has ramifications we’re only just beginning to understand: We can apparently “catch” someone else’s stress physiologically. Acute stress can desensitize us to another’s pain. And stress from the presence of a stranger may reduce the ability to empathize. But 15 minutes of shared experience might just help. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
Conflict and suffering are confederates working in painful alliance, each feeding the other as if to ensure its own continued existence. If I turn away from the suffering in conflict, I deny a part of my clients’ experience. If I try to fix suffering, I assume a task that is not really mine to shoulder. Here’s one way I’ve found it helpful to think about, respond to, and help ease suffering. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at ...
Design thinking is helping designers, engineers, and entrepreneurs solve problems more successfully and develop better products. Here’s how conflict resolvers can use one of design thinking’s most powerful steps to achieve better outcomes. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
It’s tempting to feel triumphant when we successfully back our nemesis into a figurative corner. But it’s ill-advised triumph. Cornering triggers our evolutionary baggage, leads to outcomes unlikely to stand the test of time, and leaves all sorts of debris in the personal or working relationship. Here are ways to address and prevent cornering in your own and others’ conflicts. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com...
Memory doesn’t exist to help us perfectly recall things in our lives. It’s there to help us survive. And to do its job properly, memory must evolve. Here’s a quick recap of the ways memory is flawed and why arguing about the accuracy of memories is like running on a gerbil wheel and expecting to get somewhere new. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
When an action has bad impact, how you think about that impact can play a significant role in triggering and escalating blame and conflict. And despite how rational you believe you are, there’s a thinking error that can lead you down a very irrational path. It’s called the Knobe Effect. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
What’s the best way to re-establish communication with someone after a falling out? Here’s how to write an email that will help you reconnect after no contact and set the stage for talking in person or by phone. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ .
When we need to get out of our own way, there’s a simple yet powerful exercise we can use to help. It doesn’t take much practice — just commitment for a few minutes. Here’s one of my favorite conflict resolution activities for changing emotional state and tricking my mind into being more helpful in the heat of the conflict moment. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
Failing to ask effectively for what we want is the stuff of low-grade irritation that, over time, can become a source of chronic conflict and tension. Here’s a ridiculously simple way to ask more effectively, be more persuasive without manipulating, and increase the odds a small favor will be granted. Find the transcript with links here . To receive transcripts of new episodes automatically, subscribe at tammylenski.com/subscribe/ ....
