EP 11 | Managing Client Expectations During Renovation

Clients don’t do this everyday. When you normalize issues that come up, it helps to remind clients this isn’t a house of cards. This one issue (usually) isn’t going to affect the whole project. 

 

Client expectations start at the beginning of the design process. It’s imperative to build a good relationship with your client. Make sure you are open, honest, communicative, and direct. This will translate to more business in the future, through referrals or future projects. 

In this episode we answer questions like…

1. How can I set goals for their time frame and also allow for situations which are out of our control?
2. How can I normalize issues that come up throughout the process?

Here’s a glance at this episode…

[02:50] Why is this piece of the process so important? We talk about why it’s important for you as the designer as well as for the client.

[04:20] I share some tips for setting client expectations when it comes to a renovation. 

[06:05] I share tactical ways to normalize issues that come up throughout the renovation and design process.

[09:26] How to set up great communication and be a good listener and sounding board for your clients.