In episode 855 of CXOTalk, we talk with Dan Bodner, Founder and CEO of Verint, to explore how artificial intelligence is transforming customer experience (CX) automation in contact centers. The conversation presents practical strategies for CX Automation: integrating AI to enhance customer satisfaction, reduce operational costs, and convert contact centers into revenue-generating assets. Dan shares real-world examples, such as automating call summaries with AI to improve efficiency and using AI-...
Oct 14, 2024•32 min
Ready to explore the mind-bending world of Agentic AI and its impact on the future of work? In CXOTalk episode 854, Michael Krigsman talks with Babak Hodjat, Cognizant's CTO of AI, to unravel the mysteries of AI agents, evolutionary algorithms, and the potential for robot armies to reshape our world. Discover: What are AI agents, and why are they like mini robot armies? Learn how multi-agent systems are revolutionizing AI and offering advantages over traditional approaches. Can robots learn to w...
Oct 06, 2024•57 min
Want to understand the power of agentic AI and how it can transform your business? In episode 854 of CXOTalk, Michael Krigsman sits down with Praveen Akkiraju, Managing Director at Insight Partners, to explore the exciting world of AI agents. This episode simplifies complex concepts, helping you understand AI agents' potential for automating tasks, boosting efficiency, and unlocking innovation. We explore real-world applications, the crucial role of data infrastructure, and the importance of tru...
Sep 29, 2024•56 min
In Episode 852 of CXOTalk, host Michael Krigsman explores enterprise AI strategy with guests Anindya Ghose, Professor at NYU Stern School of Business, and Ravi Bapna, Chair Professor at the University of Minnesota's Carlson School of Management. What You'll Learn: The "House of AI" Framework: Understand the foundational pillars—data engineering, descriptive analytics, predictive analytics, causal analytics, and prescriptive analytics—that form the basis of successful AI strategies. Building a St...
Sep 18, 2024•54 min
In episode 851 of CXOTalk, Kurt Strovink, a senior partner at McKinsey & Company, explores the pivotal role of leadership in enterprise AI. Learn how to balance innovation with risk, bridge the gap between business and technology, and tackle the ethical challenges AI poses. Discover why CEOs should act as 'chief calibration officers,' ensuring rapid innovation while managing risks effectively. Strovink emphasizes the importance of a strategic approach beyond individual use cases to focus on ...
Sep 10, 2024•55 min
Join CXOTalk episode 850 for a discussion with Jeff Schilling, Chief Information Security Officer at Teleperformance, as he explores the intricacies of managing cybersecurity globally. Discover how Teleperformance, the world's largest business process outsourcing company, leverages Island's enterprise browser to enhance security across diverse IT environments while maintaining ease of use for its 500,000 employees. Learn about the challenges of operating in over 100 countries and how a collabora...
Sep 05, 2024•25 min
In CXOTalk episode 849, Michael Krigsman hosts Peter Altabef, Chair and CEO of Unisys, to explore the transformative role of AI in enterprise technology and the pivotal role of CIOs in this evolution. Altabef provides insights into how Unisys integrates AI to improve client solutions and internal operations while emphasizing strategic investment and leadership. Episode Highlights: AI as a Catalyst for Innovation: Learn how AI, especially generative AI, reshapes business strategies, fosters innov...
Aug 14, 2024•53 min
Ed Sim, founder of boldstart ventures, discusses investing in enterprise AI startups on CXOTalk episode 847. Learn how AI reshapes the tech landscape and what investors seek in AI-driven companies. Gain insights on integrating AI, balancing development speed with scalability, and building key relationships. 📢 Stay Connected: 🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/vc-update-investing-in-early-stage-enterprise-ai 🔷 *Subscribe:* newsletter.cxotalk.com 🔷 *LinkedIn:*...
Aug 13, 2024•57 min
Discover the power of storytelling in business with Carissa Carter, Academic Director of Stanford's d.school. In this CXOTalk episode, Carter shares expert strategies for crafting compelling narratives, presenting data responsibly, and using prototypes to gather focused feedback. Learn how to communicate complex ideas effectively, align your stories with organizational values, and navigate the challenges of storytelling in the age of AI. Essential viewing for business leaders, marketers, and inn...
Aug 12, 2024•54 min
Anand Oswal, Senior Vice President and General Manager of Network Security at Palo Alto Networks, discusses the rapid adoption of AI in business and the critical importance of securing AI applications. As organizations increasingly use AI to enhance productivity and transform customer experiences, they face new challenges in mitigating risks associated with data exposure, supply chain vulnerabilities, and runtime threats. Anand emphasizes the need for a comprehensive approach to securing AI-powe...
Aug 06, 2024•21 min
Join CxOTalk episode 845 to explore the transformative power of generative AI with Don Vu, Chief Data and Analytics Officer at New York Life. Discover how this 179-year-old company leverages generative AI to enhance client and agent experiences, tackle technical debt, and drive innovation. Don shares unique insights on the link between AI and business strategy, the importance of senior leadership support, and the challenges of operationalizing AI solutions. In this episode, Don Vu discusses: - I...
Jul 25, 2024•56 min
Explore the alarming world of AI-driven disinformation and its impact on businesses in CXOTalk Episode 844. Clemson University professors Patrick Warren and Darren Linvill, co-directors of the Media Forensics Hub, join host Michael Krigsman to expose the latest tactics used to spread disinformation. Learn how bad actors, from state-sponsored campaigns to individual influencers, leverage AI to create and spread disinformation at an alarming scale. Warren and Linvill provide expert insights into: ...
Jul 23, 2024•59 min
Join CXOTalk episode 843 to explore how AI is transforming leadership. Anthony Scriffignano (former Chief Data Scientist of Dun and Bradstreet) and Inderpal Bhandari (former Global Chief Data Officer of IBM), share their expertise on the evolving role of AI in business, the challenges of integrating new technologies, and the importance of cultural shifts within organizations. Don't miss this engaging discussion on the future of work and leadership. AI #Leadership #DigitalEconomy #CxOTalk #Techno...
Jul 12, 2024•54 min
🌟 Welcome to Episode 842 of CXOTalk! 🌟 Join us for an insightful conversation with Sridhar Vembu, CEO and Founder of Zoho, a global leader in cloud-based business software. In this episode, we explore innovative strategies for business growth and sustainability, focusing on leveraging rural talent and fostering innovation outside traditional urban centers. 👨💼 Guest: Sridhar Vembu, CEO and Founder of Zoho 🗣️ Host: Michael Krigsman, Industry Analyst and Publisher of CXOTalk 🎯 *Key Highlight...
Jul 08, 2024•1 hr 6 min
In CXOTalk episode 841, host Michael Krigsman sits down with Yousuf Khan, Partner at Ridge Ventures and former multi-time CIO, to explore the transformative impact of AI on venture capital, startups, and enterprise AI. Key topics include: • Separating AI hype from reality in VC investing • Evaluating AI startups and their long-term potential • The challenges and opportunities AI presents for enterprises • Balancing innovation with risk management in AI deployment • Strategies for CIOs and boards...
Jul 02, 2024•55 min
Artificial intelligence holds immense promise, but why do so many AI projects fail? In Episode 840 of CXOTalk, we uncover the common pitfalls that plague AI implementations and explore practical strategies for achieving real-world success. Our guest, Sol Rashidi, author of "Your AI Survival Guide" and seasoned technology executive (Sony Music, Estée Lauder), shares invaluable insights from her extensive experience leading data and analytics initiatives. This episode is a must-watch for business ...
Jun 21, 2024•51 min
Explore the world of digital healthcare security and the Island enterprise browser with Bill Dougherty, CISO of Omada Health, on episode 839 of CXOTalk. Learn how Omada leverages technology to manage sensitive health data securely and efficiently, all through a virtual-first approach. Bill shares insights on the unique challenges of securing digital health information and the innovative solutions that help protect patient data. Don't miss this in-depth discussion on the intersection of healthcar...
May 16, 2024•26 min
Join this discussion with Simon Allen, CEO of McGraw Hill, as he dives deep into the transformative impact of AI and technology on education. With over 130 years of experience, McGraw Hill offers a unique perspective on navigating the digital shift while preserving the essential teacher-student connection. #AI #Education #EdTech #McGrawHill #cxotalk Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/ai-in-education-a-conversation-with-mcgraw-hill-ceo S...
May 09, 2024•56 min
On episode 837 of CXOTalk, we explore AI and workforce transformation with Kian Katanforoosh, co-creator of Stanford's Deep Learning course and CEO of Workera. Join us for a discussion on the practical implications of generative AI for businesses and strategies for transforming a future-ready workforce. #futureofwork #workforcetransformation #cxotalk #enterpriseai Read the transcript with episode highlights and key takeaways: https://www.cxotalk.com/episode/demystifying-ai-from-deep-learning-to-...
May 08, 2024•54 min
Join this discussion with Parag Parekh, Chief Digital Officer of IKEA Retail, as he shares the fascinating story of IKEA's digital transformation on CXOTalk episode 835. Learn how this iconic furniture retailer embraced an omnichannel approach, balancing digital innovation with core brand values. Discover how IKEA navigated complex challenges in supply chain, product design, and company culture to meet the evolving needs of its customers. #DigitalTransformation #RetailInnovation #CXOtalk #Future...
May 01, 2024•54 min
In episode 833 of CXOTalk, we discuss ethical and regulatory challenges of artificial intelligence with Lord Tim Clement-Jones, a member of the UK House of Lords and a spokesperson for science, innovation, and technology in the UK Parliament. Lord Clement-Jones shares his expert insights on how governments and organizations can navigate the complexities of AI to ensure it serves the common good without stifling innovation. Throughout the discussion, Lord Clement-Jones emphasizes the importance o...
Apr 26, 2024•58 min
Join CXOTalk episode 836, for a deep dive into the world of NASCAR with Matthew Cochran, Director of IT at Hendrick Motorsports. Discover how Hendrick Motorsports leverages the power of the Island Enterprise Browser to enhance security and productivity across their operations. Matthew Cochran shares insights on the critical role of IT in racing, highlighting how advanced technology and data management are integral to winning championships. Whether you're a tech enthusiast, a NASCAR fan, or inter...
Apr 24, 2024•30 min
In episode 832 of CXOTalk, Michael Krigsman talks with Mohamad Ali, the Chief Operating Officer of IBM Consulting, about practical aspects of integrating AI into business operations. The discussion explores challenges and opportunities that companies encounter as they transition from initial AI experimentation to scaling these solutions effectively. Ali emphasizes the changing landscape of AI consulting, highlighting the shift from building initial use cases to addressing the complexities of sca...
Apr 19, 2024•53 min
Join this conversation with Mike Capone, CEO of Qlik, exploring the importance of the AI value chain and data value chain in building successful AI strategies. Key Takeaways: 🔷The AI Value Chain: Understand the end-to-end process of capturing, curating, and analyzing data to drive robust AI outcomes. 🔷Data as the Foundation: Discover why high-quality, well-curated data is the cornerstone of effective AI. 🔷Strategic Decision-Making: Learn how AI and data analytics can empower strategic decisio...
Apr 17, 2024•23 min
Watch an insightful discussion on responsible technology and ethical AI with Paul Daugherty, the Chief Technology & Innovation Officer at Accenture. Discover how Accenture, a global powerhouse with over 730,000 employees, is driving value and business impact through technology while setting the strategy for responsible AI. Learn about the intentional actions needed to design, deploy, and use AI ethically, and how Accenture is bridging the responsible AI gap. Don't miss this deep dive into th...
Apr 02, 2024•54 min
🔍 Discover how health, data, and AI converge with Dr. John Halamka, a leading figure in healthcare IT. Learn about the Mayo Clinic Platform's mission to accelerate innovation and the ethical curation of global health data. Dive into the challenges of AI model validation and the importance of privacy and trust in healthcare data management. 🔐 Key Topics: - Federated data models - AI's impact on healthcare workflows - Regulatory and privacy considerations - The future of AI in clinical practice ...
Apr 01, 2024•52 min
Join host Michael Krigsman and prominent guests David Bray and Anthony Scriffignano for an insightful CXOTalk discussion on navigating the complex landscape of AI ethics and governance. As AI rapidly advances and becomes more influential in our daily lives, it's crucial to ensure these powerful technologies are developed and used in a trustworthy, responsible manner. *Key topics include:* 🔴 The Importance of Trustworthy AI 🔴 Challenges in AI Governance 🔴 Frameworks for Ethical AI 🔴 Societal ...
Mar 21, 2024•1 hr 3 min
In this episode of CXOTalk, Michael Krigsman speaks with Rob O'Brien, Head of International Technology at ITV Studios, about the digital transformation of television production. The conversation covers: ➡️How ITV is adapting to the rise of streaming services like Netflix and Disney+ ➡️Enabling creatives with innovative technology to make the best TV shows ➡️Managing complex workflows and processes across 400-500 productions per day ➡️Using Zoho Creator and Zoho Analytics to centralize production...
Mar 21, 2024•17 min
CXOTalk host, Michael Krigsman, talks with Juliette Powell, author and AI expert, to dissect the complexities of ethical AI in our rapidly evolving digital landscape. As AI becomes increasingly embedded in our lives, the conversation around its ethical use has never been more critical. Juliette Powell brings her extensive knowledge to the table, discussing the seven foundational principles outlined in her book, "The A.I. Dilemma." Key Takeaways from the Episode: -- Intentionality in AI Developme...
Mar 15, 2024•52 min
Join CXOTalk episode 824 for a compelling look at the critical role of supply chain management in today's business landscape. We bring together Ted Stank from the Supply Chain Institute and Bill Simon, former CEO of Walmart U.S., to share their expertise in areas such as the strategic role of supply chains in business, balancing efficiency and resilience, and the impact of consumer behavior on supply chain planning. Watch this masterclass on modern supply chain strategies! 🔗 Stay Connected: 🔷 ...
Mar 08, 2024•58 min
