In this episode of CXOTalk, host Michael Krigsman talks with Taylor Wolsey from GardaWorld about the company's journey to align customer experience and operational excellence through digital transformation. GardaWorld, a leading security services provider, has grown rapidly through acquisitions, presenting challenges in delivering a consistent, high-quality customer experience across multiple brands, languages, and regions. Wolsey shares valuable insights into how GardaWorld: 🔷 Makes customer e...
Mar 07, 2024•21 min
In this episode of CXOTalk, Michael Krigsman speaks with Anand Oswal from Palo Alto Networks to explore the critical issue of securing unmanaged devices by using enterprise browsers. Oswal highlights the alarming statistic that over 50% of devices accessing corporate data are unmanaged, contributing to 90% of successful malware attacks. He emphasizes the need for robust security measures that can consistently protect both managed and unmanaged devices without compromising user experience. The di...
Mar 05, 2024•19 min
Key takeaways from CXOTalk episode 823 featuring Clara Shih, CEO of Salesforce AI: **AI Adoption Requires a Strategic Approach:** While AI shows immense potential, companies cannot approach it haphazardly. Successful implementation requires starting with well-defined use cases, ensuring data quality, prioritizing security and privacy, and approaching it with a mindset of responsible use. **AI Transforms Customer Experience:** One of the most significant and immediate applications of AI is in rev...
Feb 27, 2024•54 min
Join CXOTalk episode 822 for a conversation with CBRE's Chief Digital & Technology Officer, at real estate giant CBRE, about AI strategy and investment driving business transformation. Learn how CBRE leverages an "AI Trinity" for efficiency, growth and leadership in real estate operations. *Key Takeaways* -- Strategic pillars for AI investment focus on alignment with business priorities and outcomes, achieving faster time-to-value through data and partnerships, and ability to scale solutions...
Feb 20, 2024•51 min
Explore the future of consulting with PwC's Vice Chair and Chief Products and Technology Officer, Joe Atkinson, on CXOTalk episode 821. Dive into the strategic investment of over $1 billion in generative AI, its impact on enterprise scaling, and the evolution of consulting services. Gain practical insights on integrating generative AI with human expertise for superior business outcomes. 🔗 Stay Connected: 🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-generative-ai-roc...
Jan 29, 2024•56 min
In CXOTalk episode 820, 'Centaurs and Cyborgs: Navigating the Jagged Edge of Generative AI Productivity,' we discuss the impact of generative AI on professional productivity for knowledge workers. Hear from Karim Lakhani (Harvard Business School - Digital, Data, and Design Insitute (D^3) - and Francois Candelon (Boston Consulting Group), the authors of 'Navigating the Jagged Technological Frontier' as they explore the role of AI in knowledge work. The episode examines the balance between human c...
Jan 24, 2024•1 hr 2 min
🔗 Stay Connected with CXOTalk: 🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/enterprise-ai-survival-navigating-challenges-and-seizing-opportunities-with-bob-muglia 🔷 *Subscribe:* newsletter.cxotalk.com 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk 💡 Don’t forget to hit the subscribe button and turn on notifications to catch the latest episodes of CXOTalk! ==== In CXOTalk episode 820, join us for an insightful conversation with Bob Mu...
Jan 11, 2024•1 hr 3 min
➡️ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk === 🔷 *Read transcript on CXOTalk site:* https://www.cxotalk.com/episode/the-evolving-landscape-of-enterprise-ai 🔷 *Subscribe:* newsletter.cxotalk.com 🔷 *LinkedIn:* www.linkedin.com/company/cxotalk 🔷 *Twitter:* twitter.com/cxotalk In CXOTalk episode 818, Michael Krigsman talks with Anthony Scriffignano, an acclaimed data scientist, about the rapid evolution of enterprise AI, particularly focusing on generative AI....
Dec 30, 2023•1 hr 6 min
➡️ *Please support this podcast by clicking on our sponsor:* vanta.com/cxotalk In episode 817 of CXOTalk, we welcome Greg Stuart, CEO of MMA Global, for an engaging conversation on the evolving role of Chief Marketing Officers (CMOs) in the rapidly shifting landscape of AI-driven marketing. Greg shares his expert views and data-backed insights, drawing from his experience leading MMA Global, an important nonprofit industry body for CMOs. This episode explores the current challenges and future di...
Dec 26, 2023•40 min
*Explore the Presidential Executive Order on Safe, Secure, and Trustworthy Artificial Intelligence. Signed by President Biden on October 30th 2023, this directive stands as a landmark in the evolving landscape of AI, setting a precedent for future development, usage, and regulation. Our guest is Dr. David Bray, previously CIO of the Federal Communications Commision for four years, IT Chief for the Bioterrorism Preparedness and Response Program, Senior National Intelligence Service Executive, and...
Dec 11, 2023•43 min
In the rapidly evolving landscape of enterprise technology, consumer web browsers have become front doors to the enterprise, serving as the critical pathway for corporate data and applications. This shift from consumer to enterprise technology has created a host of security, privacy, and productivity issues related to browsers. To gain deeper insights into this transformation, we spoke with Mike Fey, CEO of Island.io, for a focused discussion on the emergent field of enterprise web browsers, an ...
Dec 06, 2023•39 min
Explore artificial intelligence (AI) and machine learning (ML) in the corporate environment, featuring Murli Buluswar, the Head of Analytics for the U.S. Personal Bank at Citi. The discussion focuses on integrating AI and ML into core business strategies and operations, offering a nuanced perspective on leveraging these technologies for improve decision-making and business outcomes. Key learnings from this episode include: ► *Integrating AI/ML into Business Strategy and Operations:* Gain insight...
Nov 27, 2023•43 min
In CXOTalk episode number 812, Michael Krigsman speaks with Andrew McAfee, a principal research scientist at MIT, for a detailed discussion on creating a business culture that supports AI. As the author of 'The Geek Way, McAfee shares lessons drawn from his extensive research on how technological advancements impact business operations and organizational culture. This conversation is particularly valuable for business leaders interested in learning how to create culture that supports the strateg...
Nov 23, 2023•45 min
In Episode 811 of CXOTalk, host Michael Krigsman speaks with Jon Freier, President of the Consumer Group at T-Mobile, in a thought-provoking conversation focusing on the dynamics of customer experience and brand strategy in wireless. This episode provides deep insights into how a major telecom company navigates market challenges and opportunities. Key insights you will learn in this episode: *Disruptive Strategies in Telecom:* Gain an understanding of how T-Mobile's 'Un-carrier' strategy, initia...
Nov 16, 2023•46 min
Learn about intelligent automation in finance and how AI and ML can improve modern financial processes. The discussion was recorded live at Workday Rising in San Francisco, between analyst Michael Krigsman and John Hugo, VP of Financial Products & Go To Market at Workday. Important highlights from the conversation include: ► *Digital Transformation in Financial Processes:* Insights into how digital transformation is reshaping financial processes, helping companies navigate economic changes a...
Nov 15, 2023•11 min
CIO advisors Tim Crawford and Isaac Sacolick explore practical approaches for Chief Information Officers (CIOs) aiming to integrate Artificial Intelligence (AI) within their organizations. The discussion includes crucial topics including aligning AI initiatives with business objectives, talent management, establishing a solid data management framework, and navigating the ethical landscape of AI deployment. This episode provides CIOs with a straightforward guide, shedding light on the challenges ...
Nov 10, 2023•46 min
Learn about hybrid and multi-cloud security with Anand Oswal, Palo Alto Networks. Uncover challenges and the vital role of AI, ML, and zero trust in protecting digital landscapes. The discussion explores the challenges businesses face as applications move from on-premises to the public cloud, especially when more than one cloud provider is involved. Oswal emphasizes the critical need for visibility, consistent policies, and unified management to secure ever-expanding digital footprints. The inte...
Oct 26, 2023•21 min
#zapier #workflowautomation #workflow #aiautomation The rising significance of enterprise AI presents a unique hurdle: seamlessly integrating AI-based business workflows into operational systems, especially for non-programmers. On CXOTalk episode 808, we explore these issues with Mike Knoop, co-founder of Zapier and the company's AI lead. The conversation with Mike covers the rationale behind integrating AI, the technological advancements AI brings to workflow automation solutions, and its broad...
Oct 23, 2023•44 min
Welcome to CXOTalk episode 807, with Karl Weiss, Chief Technology Officer at Caterpillar, an iconic brand and a leader in construction and mining equipment with over 100,000 employees, $60 billion in revenue, and 1.4 million connected assets globally, With 35 years of experience at the company, Weiss brings a nuanced understanding of how technology shapes business outcomes. Weiss shares Caterpillar's approach to innovation, which is led by customer needs. He highlights the use of autonomous and ...
Oct 16, 2023•42 min
In episode 806 of CXOTalk, we discuss practical applications of generative AI within the enterprise with Bruno Aziza, who was a distinguished voice at Google before joining CapitalG. The conversation explore the technical aspects, the importance of data quality, and the ethical considerations surrounding generative AI deployment. Be sure to watch episode 806 for a live, nuanced discussion aimed at elevating your strategic roadmap for enterprise AI. The conversation includes these topics: ► Under...
Oct 06, 2023•45 min
#enterpriseai #generativeai #enterprisearchitecture How can enterprises adopt AI responsibly and effectively? In this interview, Box CEO Aaron Levie shares insider strategies on CXOTalk episode 805. Levie has a unique vantage point on enterprise AI gained from working closely with Fortune 500 customers. He sees enthusiasm to implement AI, but open questions remain around risks, architecture, and use cases. In this wide-ranging discussion, Levie offers practical advice to help leaders: ► Build fl...
Sep 27, 2023•42 min
#enterpriseai #database #cloudcomputing Technology veteran Bob Muglia discusses the transformative impact of data management and cloud computing on today's business. As the influence of AI grows, it brings a set of complexities and opportunities that are deeply entangled with corporate culture and organizational structure. Bob provides an expert viewpoint on navigating this complex terrain, including the essential role of the cloud in driving AI and the looming era of robotics. Full transcript: ...
Sep 26, 2023•43 min
#enterpriseai #generativeai #aiethics Harvard Business School professor Iavor Bojinov explains how to make enterprise AI projects successful, given their high rate of failure. Here are his key points: ► Prioritize Projects: Focus on AI initiatives that align with your business goals and are feasible to implement. ►Leadership and Culture: Make sure your company culture is open to AI, with leaders who grasp both the technical and commercial dimensions. ►Scalable Systems: Develop an 'AI factory' to...
Sep 11, 2023•43 min
#automotive #automotiveindustry #mobility #digitaltransformation In Episode #801 of CXOTalk, we host Swamy Kotagiri, CEO of Magna International, a behemoth in the automotive manufacturing sector with $40 billion in revenue and 174,000 employees. The conversation sheds light on the rapidly evolving landscape of the automotive industry. This 45-minute dialogue explores the core of technology-driven disruption in the automotive space, including: ►The New Frontier of Mobility: The industry is evolvi...
Aug 30, 2023•43 min
#customerloyalty #customerexperience #zoho #shiji In the dynamic world of hospitality, creating and maintaining customer relationships and loyalty is both an art and a science. In this exclusive CXOTalk interview, Michael Krigsman sits down with Sergio Teixeira, director of global operations at the Shiji Group, a company at the forefront of redefining customer experiences in the hospitality industry. Key themes of this conversation include: ► Digital Transformation in Hospitality: Teixeira expla...
Aug 24, 2023•19 min
#digitaltransformation #artificialintelligence #customerexperience Mojgan Lefebvre, Executive Vice President and Chief Technology & Operations Officer for Travelers, a leading insurance company, explains how the company is making big changes to stay current in today's tech-driven world. The discussion covers a wide range of topics that are key to understanding how technology and culture are coming together to reshape the way insurance companies operate. Our guest co-host for this episode is ...
Aug 24, 2023•43 min
#enterpriseai Artificial intelligence promises great opportunities for the enterprise but realizing that potential requires strong leadership and a strategic approach. On episode 799 of CXOTalk, we spoke with Sunil Senan, Global Head of Data, Analytics and AI at Infosys, about the leadership lessons around enterprise AI adoption. While interest in enterprise AI is high, companies still have more questions than answers, especially around how to translate the potential of AI into practical benefit...
Aug 08, 2023•43 min
#responsibleai #aiethics #publicpolicy As AI and other emerging technologies race ahead at lightning speed, establishing ethical guardrails has become urgent. In this forward-looking episode of CXOTalk, Lord Tim Clement-Jones of the UK House of Lords offers a thoughtful perspective on navigating this complex landscape. With an eye toward practical solutions, he discusses how to assess risks and shape regulations to enable innovation. He advocates bringing together diverse voices internationally ...
Aug 01, 2023•44 min
#hranalytics #workday #employeeexperience People analytics is a crucial part of the HR toolset, because it leverages data-driven insights to optimize workforce strategies, enhance employee performance, and improve organizational outcomes. To explore this topic, Michael Krigsman hosts a CXOTalk discussion with Caroline O'Reilly, GM of Analytics at Workday, and a leading expert in leveraging people data strategically. Key topics covered: ► The challenges of fragmented, siloed people data and the n...
Jul 24, 2023•23 min
#generativeai #enterpriseai #cto Join host Michael Krigsman and co-host QuHarrison Terry as they dive deep into the world of generative AI with Paul Daugherty, Group Chief Executive of Accenture Technology. As an acclaimed author with broad experience advising Fortune 500 companies, Daugherty shares insights into AI's potential and offers guidelines for its responsible adoption. This episode is essential for business leaders navigating the AI-driven economy, shedding light on topics including: ►...
Jul 24, 2023•53 min
