#digitaltransformation #cio The UN recently celebrated its 75th anniversary and in this episode of CXOTalk, we speak about Digital Transformation with the Chief Information and Technology Officer of the United Nations, Bernardo Mariano Jr. The conversation explores the current state of digital transformation at the UN and discusses the role of digital technologies in helping achieve sustainable development goals and a more peaceful world. The conversation included these topics: ● On the Chief In...
Nov 03, 2022•45 min
#cloudcomputing #cio #womenintech The growth of cloud computing has led large organizations to significant IT transformation, with the goal of reducing costs and improving agility. But how can companies adapt their processes to these new demands? In this episode, we speak with Stacy Carron, CIO of Stout, a boutique investment bank, about the firm's technology strategy. Stacy describes Stout's transformation to a cloud-first approach as critical to their IT strategy, which has brought both financ...
Nov 03, 2022•18 min
#datascience #analytics #banking #citibank #customerexperience Citibank uses data, analytics, and AI to improve the customer experience, but that's only the beginning. We speak with Murli Buluswar, Citi's Head of Analytics for the US Consumer Bank, about how his team supports businesses from origination to acquisition to customer retention and beyond. He also shares practical advice on how to bring data and analytics into your own organization. The conversation includes these topics: -- On data ...
Oct 18, 2022•42 min
#businesstransformation #consulting #digitaltransformation Errol Gardner is Global Vice Chair for Consulting at EY, which has 350,000 people and is one of the largest professional services firms in the world. Errol joins CXOTalk to share his insights about the current state of business and leadership and offer practical advice on leading transformation initiatives at large organizations. Read the full transcript: https://www.cxotalk.com/episode/business-transformation-lessons-practical-advice CX...
Sep 23, 2022•41 min
Data and analytics have rapidly become essential business tools. To make best use of these tools and techniques, organizations must find ways to democratize analytics – simplifying every aspect of data to make the process easy for everyone. We speak with Alan Jacobson, the chief data and analytics officer (CDAO) of Alteryx, to learn how organizations can democratize their data and analytics efforts. The conversation includes these topics: -- On Alteryx and the chief data and analytics officer ro...
Aug 31, 2022•24 min
Digital transformation may be an overused buzzword, but it's a real opportunity for companies to increase market share and gain competitive advantage. On this episode of CXOTalk the CEO of McGraw Hill, Simon Allen, explains why digital transformation is important and how his company is executing its transformation strategy. McGraw Hill is 130 years old and one of the most recognizable brand names in publishing and education. Watch the video and read the transcript to learn more about how a CEO v...
Aug 22, 2022•43 min
#digitaltransformation #chiefinformationofficer #cio Digital transformation is no longer an option for most organizations. The question is how to focus resources and transform in areas such as rethinking business models, improving customer experience or client services, driving innovation, and using data analytics more effectively. But how do you measure the results of this transformation? What are the benefits? What about planning for technology investment and culture change? Digital transforma...
Jul 29, 2022•41 min
#datascience #aiethics #techforgood Increasingly, data and technologies such as artificial intelligence (AI) and machine learning are involved with everyday decisions in business and society. From tools that sort our online content feeds to online image moderation systems and healthcare, algorithms power our daily lives. But with new technologies come questions about how these systems can be used for good – and it is up to data scientists, software engineers and entrepreneurs to tackle these que...
Jul 19, 2022•46 min
#CloudNativeSecurity #cybersecurity How should organizations tackle cybersecurity challenges – rising threat levels, ever-changing threat tactics, and the growing complexity of IT networks – in 2022 and beyond? And how can security leaders position themselves to capitalize on these challenges to maximize their enterprise's cybersecurity posture? In this episode of CXOTalk, we discuss these issues and more with Anand Oswal, Senior Vice President and General Manager at Palo Alto Networks. The conv...
Jul 05, 2022•19 min
#digitaltransformation #healthcare Data science, machine learning, and artificial intelligence have the potential to transform healthcare in profound ways. In this episode of CXOTalk, we speak to Dr. Shez Partovi, Chief Medical, Innovation & Strategy Officer at Royal Philips to discuss how these technologies are already improving patient outcomes, diagnosing disease, and more. The conversation includes these topics: -- On Philips as a health tech company -- On the role of data in healthcare ...
Jun 28, 2022•40 min
#cio #chiefinformationofficer #digitaltransformation Oshkosh Corp., founded in 1917, has 15,000 employees and builds specialty trucks and construction equipment. In this exclusive interview with CXOTalk, the Chief Information Officer (CIO) of Oshkosh Corp., Anu Khare, explains how the company invests in digital transformation. Keep reading to learn how a major American conducts business and financial planning for its digital transformation strategy. The conversation includes these topics: -- Inn...
Jun 23, 2022•40 min
#cmo #chiefmarketingofficer #investment What is the CMO role in 2022 and how should Chief Marketing Officers think about marketing strategy and prioritizing marketing investments? To learn more, we talk with Gaurav Chand, the CMO of Cognizant about technology investments, customer experience, the importance of brand, experiential marketing, how he leverages data for better decision-making, and much more. In this episode, we discuss: -- On aligning business priorities and marketing goals -- On th...
Jun 20, 2022•42 min
#cybersecurity #security Our reliance on digital infrastructure and the Internet makes everyone vulnerable to cybersecurity attacks. Given the importance of cybersecurity, everyone from CEOs to board members and employees must understand the nature of this threat. Although cybersecurity involves technology, managing the problem relies on people and the willingness of individuals to change their behavior. To learn how to manage a cybersecurity program, we spoke with Gregory Touhill, director of t...
Jun 06, 2022•38 min
#DigitalTransformation #WomenInTechnology What does digital transformation mean for Stanley Black & Decker? This iconic American brand has been in business for 175 years, with products ranging from hand tools to healthcare to heavy equipment. Katherine Monasebian, President & General Manager, NA Commerce at Stanley Black and Decker, joins us to discuss how a company so successful for so long can stay relevant in a digital world. The conversation includes these topics: -- About Stanley Bl...
May 24, 2022•37 min
The future of higher education is changing. Millions of students now have access to online courses from the world's top universities. As college becomes ever more expensive, the traditional business model of higher education is under threat How can Simmons University and other institutions remain relevant in this rapidly shifting environment? We talk with Lynn Perry Wooten, the president of Simmons University, to explore what's happening in higher education today. The conversation includes these...
May 17, 2022•40 min
#metaverse #omniverse #cto #cloudcomputing #datacenter #nvidia What is the metaverse and what does it mean for you? Michael Kagan, Chief Technology Officer at NVIDIA, explains the metaverse (or omniverse, as NVIDIA calls it) and links concepts around cloud computing, data centers, digital twins, and AI. If you've wondered what the metaverse is or how our digital world is changing, you'll want to watch this interview. The conversation includes these topics: -- About Michael Kagan, CTO, of NVIDIA ...
May 10, 2022•40 min
#BrandLoyalty #CustomerExperience For a great example of brand loyalty, look no further than the NFL's San Francisco 49ers. The 49ers are famous for their passionate fan base, which is one of the most loyal in professional sports. How does one of the most successful sports franchises in America cultivate a fan base that is so intensely loyal? The answer lies in business models that are heavily focused on fan engagement, treating customers as a relationship rather than a transaction. In this epis...
Apr 29, 2022•41 min
#metaverse #digitaltransformation #digitaltwin Enterprise technology is moving rapidly toward the metaverse, a world composed of real and virtual businesses, people, and things operating in a hyperconnected environment. Listen to this conversation with Accenture’s Paul Daugherty for guidance as you evaluate your own technology strategy, The discussion includes these topics: -- About the book Radically Human -- Accenture Tech Vision research findings -- On technology planning and enterprise CTO s...
Apr 22, 2022•43 min
What are the prospects for the IT industry in Ukraine? How will it respond to the challenges of today? If you're interested in finding out more about what is happening with Ukraine IT — this episode is for you. To learn more, we speak with Executive Director of the Ukraine IT association, Konstantin Vasyuk. The organization was established in 2004 to "unite the interests of business, the state and international partners for the development of the IT industry in Ukraine." We are joined by guest c...
Apr 20, 2022•39 min
#DataScience #CustomerExperience Data is central to how companies compete, nurture customer relationships, and develop brand loyalty through end-to-end customer experience. In this environment, data strategy is crucial to business success. But, who should be responsible for the data strategy? Who owns the customer and operational data? What are the appropriate metrics and KPIs for a customer-centric data strategy? And most importantly, how does the data strategy support the underlying business g...
Apr 19, 2022•42 min
#WomenInTech #GenderDiversity How can women achieve success and thrive in executive leadership positions? We talk with Janet Foutty, executive chair of the board of Deloitte, the largest professional services firm in the United States. She is also co-author of the book, Arrive and Thrive: 7 Impactful Practices for Women Navigating Leadership. During this exclusive conversation with one of the most powerful women in business, Foutty shares her inspirational journey to reveal lessons on gender equ...
Apr 07, 2022•39 min
#CustomerExperience #DigitalTransformation #CitizensFinancialGroup Why does a major financial services organization view customer experience as central to its digital transformation? In this episode, Beth Johnson, the Chief Experience Officer of Citizens Financial Group, explains how they build brand loyalty by using technology and data to understand and meet customer expectations. We discuss these topics: -- About the Chief Experience Officer role at Citizens Financial Group -- What is customer...
Apr 04, 2022•37 min
#CustomerExperience #DigitalTransformation #CTO #ChiefTechnologyOfficer The Walgreens Boots Alliance is a massive organization with more than 450,000 employees and $135 billion in annual revenue. The company has embarked on digitization to transform the customer experience across all channels. How does it plan for this digital transformation? In this episode of CXOTalk, Mike Maresca, Global Chief Technology Officer at Walgreens Boots Alliance, talks about customer experience, data, and digital t...
Mar 25, 2022•39 min
#womenintech #diversity For all the strides made by women in technology, they still lag their male counterparts when it comes to executive leadership roles. How can organizations support women in senior-level roles? Two powerful women explain why diversity is important in the workplace and share advice on overcoming diversity challenges for organizations, women, and men. The conversation includes these topics: -- About Suja Chandrasekaran -- About Diana McKenzie -- On the importance of gender di...
Mar 22, 2022•43 min
#CustomerLoyalty #BrandLoyalty #ecommerce #cx Building customer and brand loyalty is every company's first challenge. This holds true especially in the highly competitive world of e-commerce as well as in brick-and-mortar retail. Charlie Cole, CEO of FTD, a 110-year-old retail and ecommerce brand, explains how he builds customer trust and brand loyalty in his organization. The conversation goes beyond customer service to focus on core aspects of business transformation and digital customer exper...
Mar 15, 2022•44 min
Paul Ballew, the NFL's first Chief Data and Analytics Officer, discusses the evolving use of data science in the league, including building out a team of data scientists, collaborating with clubs and teams to apply analytics for on-field decisions, and analyzing data to understand fan behavior. Among the topics we discuss are: -- About Paul Ballew -- What is the role of data and analytics in the NFL -- Data governance in sports and the NFL -- Data collection and storage in the NFL -- How to choo...
Feb 16, 2022•43 min
Digital transformation is a defining trend for businesses today. Businesses of all sizes, in all industries, and in all geographies are rethinking how they operate — and investing in new technologies, processes and talent — to drive growth in the digital age. But what exactly is digital transformation? And how can your business prepare for this new shift? The Chief Digital Officer at Ingram Micro, with over 35,000 employees and $50 billion in revenue, Sanjib Sahoo, shares his thoughts on driving...
Feb 04, 2022•42 min
#CIO #CTO What will it take for Chief Information Officers to be strategic and compete effectively in 2022? The Global Chief Technology Officer of EY, Nicola Morini Bianzino, explains how CIOs can prioritize information technology investments today. The in-depth conversation includes these topics: -- About EY and Nicola Morini Bianzino -- What is the Chief Technology Officer (CTO) job description? -- How should IT approach technology investment planning? -- How to create alignment between techno...
Jan 31, 2022•43 min
#innovation #customerexperience If you want to make your organization more innovative, start by listening to customers. Of course, everyone knows innovation is the key to a successful, sustainable business model and long-term growth. But how exactly can we innovate? And what factors drive innovative success? Read the full transcript: https://www.cxotalk.com/episode/how-innovate-start-customer Subscribe to our newsletter: https://www.cxotalk.com/subscribe In this conversation, INSEAD professor, B...
Jan 25, 2022•45 min
#DigitalTransformation #Diversity #Inclusion #TMobile Digital transformation is the reinvention of businesses around digital, which has increased the importance of digital across every aspect of the business. And it's driven by customer expectations that are enabled by technology. But how can digital transformation address issues around diversity, equity, and inclusion? The questions of who gets access and inclusion are central to DE&I, but more broadly to the success of any transformation. ...
Dec 25, 2021•44 min
