#CIO #CFO #Chief Financial Officer #Chief Information Officer The relationship between Chief Information Officers and Chief Financial Officers sits at the intersection of technology, financial, investment, and business strategy. As the focus on digital initiatives continues to expand, CIO / CFO collaboration has become increasingly important. An effective CIO / CFO partnership enables organizations to transform outdated processes, drive top-line growth through innovation, and support change init...
Dec 23, 2021•23 min
#WomenInTech #GirlsInTech #GirlsWhoCode The gender gap in the tech industry is well documented. But why exactly are there so few women in technology? And how can we encourage more girls and women to become involved with technology and STEM (science, technology, engineering, and math)? Importantly, what can companies do to encourage the success of women in their organizations? The CEO of Girls Who Code, Dr. Tarika Barrett, shares advice for organizations to close the gender gap in technology. The...
Dec 18, 2021•44 min
#NPS #NetPromoterScore #CustomerLoyalty Brand loyalty is a key to business growth, and one of the most important metrics for evaluating customer satisfaction is the Net Promoter Score (NPS) developed by Fred Reichheld. Unfortunately, many brands use NPS incorrectly without relying on NPS best practices. Today’s guest is Mr. Fred Reichheld, who shares with us how to use the Net Promoter System to drive loyalty and increase the amount of money customers spend through the entire customer journey. R...
Dec 08, 2021•43 min
#purpose #chro #hr #chipotle How can organizations create high-performance cultures that empower employees to succeed based on authentic purpose? Chipotle Mexican Grill (CMG) has taken on this challenge by making company culture, inclusion, and diversity foundational for its business. As a result, the brand that was once in crisis is now one of the most successful restaurant companies in the world. We speak with the company's Chief Diversity, Inclusion and People Officer, Marissa Andrada, about ...
Nov 27, 2021•44 min
Data and analytics should be a core competence for every Chief Information Officer and Information Technology organization. Given the business, technical, and cultural challenges of using data to make informed business decisions, it’s no surprise that data science and analytics are hard. So, how do you make your enterprise data and analytics program a success? Bruno Aziza, head of data and analytics for Google Cloud, explains his approach with valuable lessons based on practical experience. The ...
Nov 22, 2021•43 min
For Chief Information Officers (CIO) trying to make their enterprises more agile, eagerness to partner with cloud computing startups can be strong. But it’s not always clear how to decide which are worthwhile investments for enterprise IT, or how to successfully partner with startups. One of the world's most prominent cloud computing startup advisors, Jason Lemkin, shares his advice for successful collaboration between enterprise information technology and startups. Our conversation includes the...
Nov 16, 2021•48 min
Secure access service edge (SASE) has become an important part of enterprise networking and security. But what is SASE? We take a deep dive into SASE by speaking with Anand Oswal. Senior Vice President and General Manager at Palo Alto Networks. In this exclusive interview, he explains SASE and shares best practices for securing enterprise resources in today's Cloud-enabled world. The conversation includes these topics: -- What is SASE? -- The five parts of SASE -- How does SASE enable business a...
Nov 15, 2021•19 min
A new world of media, technology, and entertainment is emerging right before our eyes. It’s an economy of attention, engagement, and experience, driven by social networks, smartphones, the convergence of online and offline channels, radical transparency of brands, media, and entertainment content, and the movement of consumers away from passive consumption to active participation. The age of passive consumers, walled gardens, and linear content is giving way to an era where consumers share real-...
Nov 10, 2021•43 min
How can Chief Information Officers ensure that information technology investments support core organizational business goals? In 2022, business leaders expect more than ever from CIO strategy. We speak with Satyan Parameswaran, President of Information Technology at (United Parcel Service) UPS to learn more. With $85 billion in revenue, UPS is one of the world's largest package delivery and logistics companies. This conversation includes the following topics: -- What is the role of IT at UPS? --...
Nov 02, 2021•43 min
As data scientists and business leaders, we need to think about the ethical and privacy considerations of machine learning and artificial intelligence. However, this isn't always easy. What happens when your model is wrong? Or if your model learns something you didn't teach it? And what about fairness -- do certain groups get better or worse results than others? To help demystify these topics, FICO's Scott Zoldi shares recommendations around ethics and privacy, as well as practical advice for ho...
Oct 26, 2021•44 min
As the world becomes increasingly connected through the cloud, product development tools must adapt to make life easier and more efficient for designers. But what is cloud-based product development? How does it work? And how can I take advantage of its benefits in my organization? To learn more about cloud-based product design and development, we spoke with industry pioneer Jon Hirschtick, who explains how to manage the product and engineering design process in the cloud. Learn about these topic...
Oct 21, 2021•19 min
Modern customer engagement means using data and analytics to create personalized, relevant, and timely interactions across every channel. Because customer engagements occur at every point in the buying cycle — from initial contact to ongoing customer support — getting these interactions right is essential to improving customer satisfaction, loyalty, revenue, brand experience, and customer lifetime value. To learn how to create great customer engagement, we spoke with Dan Bodner, CEO and Chairman...
Oct 19, 2021•20 min
Writing a book is hard but selling it can be even harder. To help navigate this process, Mark Gottlieb, one of the top literary agents in New York shares practical advice on marketing and selling your book. Read the full transcript: https://www.cxotalk.com/episode/how-negotiate-book-publishing-contract : Subscribe to our newsletter and receive updates on new shows: https://www.cxotalk.com/subscribe The discussion covers these topics: -- How can authors get a publishing contract? -- Is a literary...
Oct 18, 2021•44 min
Zero trust security has become a topic at the forefront of IT and security-related conversations. Zero trust puts an end to compromised identities. In today’s hybrid work environment, CIOs and security leaders must understand zero trust strategies and architecture to ensure the safety of networks, devices, applications, and users. To learn about zero-trust, CIOs must understand how traditional networks operate, the challenges involved in becoming a zero-trust network, and techniques that work wi...
Oct 13, 2021•15 min
The economy is shifting relentlessly from a manufacturing-based to a service economy. What does this mean for the CIO role and how should Chief Information Officers prioritize their planning and investments for 2022? Rashmi Kumar, the Chief Information Officer for Hewlett Packard Enterprise (HPE), explains what you need to know and shares her views on CIO planning and investment strategy, customer-facing priorities, women in technology, mentoring relationships, and more. This conversation includ...
Oct 06, 2021•46 min
What is the future of work? It’s a question that’s important to Johnny C. Taylor, Jr., President and Chief Executive Officer of SHRM, the Society for Human Resource Management. Today's workforce is more mobile, transparent, collaborative, and inclusive than ever before, making leadership a challenging and crucial priority for HR professionals. Subscribe to our newsletter: https://www.cxotalk.com/subscribe Read the complete transcript: https://www.cxotalk.com/episode/how-prepare-future-work In ep...
Sep 30, 2021•44 min
Professional sports organizations are transforming as customer and fan expectations evolve, all enabled by digital technologies. To learn more about customer experience, we speak with Jonathan Becher, president of Sharks Sports & Entertainment LLC, the parent organization of the NHL’s San Jose Sharks hockey team and three ice sport facilities in Silicon Valley. Subscribe to our newsletters: https://www.cxotalk.com/subscribe Read the complete transcript: https://www.cxotalk.com/episode/custom...
Sep 21, 2021•43 min
We’re in the middle of a healthcare revolution – and artificial intelligence is going to make the difference. AI can help us diagnose diseases faster, deliver care more effectively, improve outcomes, and increase accountability. To learn more, we speak with Kimberly Powell, vice president of healthcare at NVIDIA, and Daniel Kraft, a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator serving as Chair of the XPRIZE Pandemic Alliance Task Force. The conversation...
Sep 07, 2021•43 min
Modern drug discovery relies heavily on predictive analytics, artificial intelligence, and machine learning. As a result, many large pharma and biotech companies are using data science to drive innovation in drug discovery. We speak with Dr. Bülent Kızıltan, Head of Causal & Predictive Analytics • Data Science & AI at the Novartis AI Innovation Center to learn more about the pharmaceutical industry. Read the complete transcript and see other CXOTalk interviews: https://www.cxotalk.com/ep...
Aug 23, 2021•44 min
Scott O’Neil is one of the top sports and entertainment CEO's in the world. In this episode of CXOTalk, he shares practical and personal lessons on how to lead and grow a team. Scott's new book is called Be Where Your Feet Are. The conversation covers these topics: -- About Scott O'Neil and the book: “Be Where Your Feet Are” -- The struggle for authenticity -- Lessons from a sports and entertainment CEO -- Managing high-performing talent -- Impact of negative social media on high performers -- “...
Aug 14, 2021•1 hr 3 min
Workday’s Chano Fernandez is in a unique position to discuss the changing landscape of our workforce, remote work, and the future of work. As co-CEO of Workday, Fernandez leads the company’s journey to provide software that helps organizations manage and grow their workforce. The wide-ranging conversation with Chano covered these topics: -- What do customers expect from Workday? -- Hybrid work and work from home -- How Workday builds corporate culture despite hybrid work and work from home -- Im...
Aug 09, 2021•40 min
#DigitalTransformation #CIO #ChiefDigitalOfficer Philip Morris International is going through a digital transformation and wants to become a digital leader. The large tobacco company, with over $76 billion in revenue, believes the industry cannot continue with its current business model. Instead, the company has embraced technology to drive efficiency and change how it develops and markets new products. Subscribe to the CXOTalk newsletter: https://www.cxotalk.com/subscribe Read the complete tran...
Jul 24, 2021•43 min
The San Francisco Opera is one of the world’s leading performing arts organizations, with an annual operating budget of $30 million. How did this renowned company use digital technology to adapt its business models and performances during the last year? Matthew Shilvock, General Director of the San Francisco Opera, describes the digital transformation strategy and technologies the company has used during this last year of rapid change. We discussed these topics during the conversation: -- About ...
Jul 08, 2021•48 min
The Chief Marketing Officer (CMO) role has evolved dramatically since the late ’90s, when marketers were focused on closing business deals with customers. While some of the fundamentals have remained constant over the years — for example, customer-facing teams need to connect marketing efforts back to sales goals –the way CMOs execute their jobs is fundamentally different from when they started out decades ago. Marketing has become data-driven and, as a result, CMOs now play larger roles in key ...
Jun 30, 2021•43 min
Sustainability is an important goal for many business leaders and organizations, but what does it mean and where should we start? The Chief Sustainability Officer of Dassault Systèmes, Alice Steenland, answers these questions and shares the leadership skills needed to be successful with sustainability. The conversation includes these topics: -- What is the Chief Sustainability Officer's role? -- What is sustainable development? -- What are the components of sustainability in business? -- Sustain...
Jun 23, 2021•44 min
Despite the importance of data and analytics, managing data science teams present a range of opportunities and challenges. We speak with Sol Rashidi, Chief Analytics Officer at Estee Lauder, who explains various types of data and offers advice on managing analytics teams. The conversation covers these topics: -- What does a chief analytics officer do? -- Data acquisition and data gathering -- How to align data science and analytics with Finance? -- Data and analytics vs. opinion and intuition --...
Jun 14, 2021•38 min
How does the CEO of Zoom, Eric S. Yuan, manage the company's massive growth while retaining a focus on customer experience and customer delight? In this episode, one of the most successful entrepreneurs in the world explains his customer experience strategy, the importance of meeting customer expectations, and the impact of organizational culture. This episode includes a discussion of the following topics: -- What does customer happiness mean for Zoom? -- Why is company culture important? -- How...
Jun 07, 2021•41 min
How can modern Chief Financial Officers drive innovation and business transformation? The CFO of cloud computing enterprise software company, ServiceNow, Gina Mastantuono, explains CFO transformation, including how she collaborates with other business leaders such as the company’s Chief Information Officer. Aside from discussing Chief Financial Officer responsibilities, the conversation includes: -- What does a Chief Financial Officer do? -- What is the CFO leadership role? -- Why is the CFO / C...
Jun 04, 2021•43 min
#BusinessTransformation #DigitalTransformation How can a large organization apply purpose-driven principles to create meaningful business transformation? The former CEO of Best Buy, Hubert Joly, explains purpose-driven, digital business transformation by presenting the Best Buy company strategy he created. The discussion includes these topics: -- About Hubert Joly's book: The Heart of Business -- Why did Best Buy have trouble in 2012? -- Driving efficiency with respect for people -- What is purp...
Jun 01, 2021•48 min
How should Chief Information Officers manage AI in the enterprise, and what challenges may arise? Every CIO must consider these questions from both enterprise technology and business leadership perspectives. Author and AI investor Ash Fontana explains the CIO role and CIO responsibilities when developing organizational capabilities for AI, which he calls the AI-first company. The conversation covers these essential topics: -- What are the CIO’s first steps to adopting enterprise AI? -- How shoul...
May 24, 2021•40 min
