#ChiefInformationOfficer #CIO #DigitalIdentity Every Chief Information Officer (CIO) should understand digital identity and why is it important. A world expert on this topic, Eric Haller, the Executive Vice President and Group Head of Experian DataLabs, explains and shares his advice. The conversation covers these topics: -- What is digital identity? -- How do you establish digital identity? -- How to improve digital identity? -- How can we protect against AI-generated deep fakes? -- What is the...
May 09, 2021•45 min
Every Chief Information Officer (CIO) must think about enterprise technology trends and tech investment planning for innovation. To provide guidance for CIO strategy and the CIO role, quantitative futurist Amy Webb, Founder and CEO, of the Future Today Institute, explains her report, 2021 Tech Trends and what it means for CIOs. In this conversation you will learn about these topics: -- How can the 2021 Tech Trends report help Chief Information Officers (CIOs)? -- What critical technologies shoul...
Apr 26, 2021•44 min
How does a huge telecom organization with $132 billion in revenue manage product development for the enterprise and consumer markets? Verizon's Chief Product Development Officer, Nicki Palmer, explains and also dives into what's happening with 5G. She describes Verizon’s product design process, talks about Verizon’s 5G Labs, and explains how digital transformation shapes customer experience. This conversation covers these topics: -- What is product development in telecommunications? -- Balancing...
Apr 22, 2021•43 min
How can leaders enable business growth, innovation, and resilience through supply chain management (SCM) and digital transformation? And, how does sustainability affect supply chains? To answer these questions, we spoke with Jon Chorley, Chief Sustainability Officer and Group Vice President of Oracle, and Tony Nash, CEO & Founder of Complete Intelligence. The conversation includes these topics: -- About Jon Chorley (Oracle) and Tony Nash (Complete Intelligence) -- How did supply chains funct...
Apr 21, 2021•17 min
CXOTalk Publisher Michael Krigsman moderated a panel on collaboration and how the pandemic has changed work. Watch the complete video over on LinkedIn: https://www.linkedin.com/video/live/urn:li:ugcPost:6785969033406767105/ (This episode was sponsored by Slack)
Apr 20, 2021•59 min
What are the enterprise technology trends that Chief Information Officers should consider in 2021? Paul Daugherty, Accenture's Group Chief Executive for Technology and Chief Technology Officer, explains the key issues and tech trends to which CIOs must pay attention. The conversation covers these topics: -- Enterprise Technology Trends 2021: CIO Role and Strategy -- What are the most important tech trends of 2021? -- How has technology procurement changed? -- How has the CIO role evolved? -- Tal...
Apr 19, 2021•40 min
Digital transformation relies on data from across the organization, ranging from operations to customer service, financials, and employee well-being. In this conversation, we learn how KeyBank's Chief Information Officer, Amy G. Brady, uses data in daily operations and to drive digital transformation. Amy's mandate as CIO overs the company's technology, operations, and services organizations. She oversees all of KeyBank's shared services for technology, operations, data, servicing, cyber and phy...
Apr 06, 2021•17 min
Zoho co-founder and CEO, Sridhar Vembu, has developed a clear sense of ethics that guide social impact and corporate responsibility at Zoho. His perspective informs the products, culture, and philanthropy activities of this extraordinarily successful enterprise software company. During this in-depth conversation, Sridhar Vembu explains how he runs Zoho and the social impact of “spiritual capitalism” and sustainability. === Read the full transcript: https://www.cxotalk.com/episode/zoho-ceo-corpor...
Apr 05, 2021•47 min
The digital transformation of supply chains has accelerated as customer expectations have evolved over the last year. What are the characteristics of a robust supply chain and what does sustainability in supply chain mean? To answer these we spoke with Allan Dow, President & CEO of Logility. Dow has more than 30 years of experience in strategic planning, sales development and implementation services, and product innovation to streamline, accelerate and optimize supply chain and retail planni...
Mar 31, 2021•15 min
How does a major Swiss insurance drive digital transformation by focusing on company culture, new business models, and moving to the cloud? We speak with the Chief Technology Officer of Baloise Group AG, Dr. Alexander Bockelmann, to learn more. In this conversation, you will learn about: -- Transformation and the digital strategy roadmap at the Baloise Group -- Employee experience and customer experience in digital transformation -- Digital transformation and culture change management -- How to ...
Mar 29, 2021•43 min
As business evolves in 2021, what are the implications for marketers and how should they plan strategy and make investment decisions? We speak with Bill Wohl, a top marketing and communications leader, about core topics of concern to Chief Marketing Officers in 2021. This conversation covers a broad range of topics, including: -- 2021 marketing strategy: key trends and changes -- What is the role of empathy in marketing? -- "Customer experience is the new brand loyalty" -- How does consumer beha...
Mar 22, 2021•43 min
What is the role of government policy in protecting society and democracy from threats arising from misinformation? Two leading experts and members of the UK Parliament, House of Lords, help us understand their report Digital Technology and the Resurrection of Trust. In this video, you will learn about: -- The House of Lords report on trust, technology, and democracy -- Key issues covered by the House of Lords report -- Impact of social media platforms on society -- Balancing social media platfo...
Mar 11, 2021•50 min
For many organizations, the promise of great experience and service is an elusive and challenging goal. In this conversation, Oracle’s Senior Vice President of Global Marketing, Nate Skinner, explains how your company can create unforgettable customer experiences. In this video, you will learn about these topics: -- Customer experience at Oracle -- What is customer experience (CX)? -- How you can create excellent customer experiences -- Technology and personalization to enable customer experienc...
Mar 02, 2021•16 min
How should Chief Information Officers allocate time, resources, budget, and planning for 2021? One of the most world's most prominent CIO influencers shares his advice. In this discussion, we explore the following topics: -- What is a Chief Information Officer (CIO)? -- Characteristics of innovative CIOs -- What challenges do CIOs face? -- Organizational politics and the CIO -- CIO investment and innovation -- Future of the CIO role in 2021 and beyond Peter High is an expert in business and info...
Feb 26, 2021•40 min
Supply chain management (SCM) is a competitive differentiator at Unilever. The Unilever supply chain extends beyond the manufacturing process into the core of digital transformation using artificial intelligence to manage supply chain risks and ensure the company can meet customer demand. To learn more, we spoke with Wendy Herrick, Unilever's head of Digital Supply Chain. Wendy has 25+ years in Unilever and has held leadership roles across both Finance and Supply Chain. She started her career wi...
Feb 17, 2021•14 min
This video is about marketing strategy for 2021. How can modern marketers adopt the latest digital technologies while keeping the benefits of "classical" marketing? The Chief Marketing Officer of Mastercard, Raja Rajamannar, explains marketing disruption and offers a CMO playbook for 2021. During this conversation, we discuss how to allocate budget priorities, the challenge of becoming a marketing leader, strategic marketing, and the nature of tactical marketing in 2021. We go beyond demand gene...
Feb 15, 2021•54 min
Team collaboration is essential for product designers to create beautiful objects while working within the technical and financial constraints of manufacturing. We speak with an award-winning designer and a manufacturing veteran to learn about the product design process and digital transformation in manufacturing. In this conversation, we discuss the following topics: -- Integrating great product design and the manufacturing process -- Mass customization and the product development life cycle --...
Feb 15, 2021•21 min
What are the social, political, and government policy aspects of artificial intelligence? To learn more, we speak with Lord Tim Clement-Jones, Chairman of the House of Lords Select Committee on AI and advisor to the Council of Europe AI Committee. In this conversation, we discuss: -- What are the unique characteristics of artificial intelligence? -- Algorithmic decision-making and risks -- Trust and confidence in AI policy -- Decision-making about AI policy and governance -- How to balance compe...
Feb 11, 2021•42 min
How should Chief Information Officers prioritize strategy, planning, and investment strategy for the year 2021? And where do CIO responsibilities and CIO priorities intersect with customer experience and corporate culture? In this episode of CXOTalk, two seasoned CIOs offer practical tips and advice to guide CIO decision-making in 2021. We discuss these topics: -- CIO strategy and role in 2021 -- Customer experience and the CIO agenda -- Corporate culture and the CIO -- Work from home and end-po...
Jan 29, 2021•41 min
Chief Information Officers and information technology management must prepare their investment strategies for 2021. In this episode of CXOTalk, Bill Briggs, Global Chief Technology Officer of Deloitte, presents CIO challenges and opportunities. The conversation is based on the Deloitte Tech Trends 2021 report, which discusses IT planning and governance from both business and technology perspectives. We discuss these topics: -- IT investment categories and Tech Trends 2021 -- Planning for informa...
Jan 25, 2021•45 min
Using communications to manage a crisis and protect your reputation is central to media training. Companies face reputational risks every day, but few are ready to respond appropriately when a crisis hits. In this episode of CXOTalk, the former Chief Communications Officer of United Rentals explains how to prevent PR nightmares with many crisis communication examples. Read the full transcript and watch more interviews: https://www.cxotalk.com/episode/media-training-crisis-communication-plan-can-...
Jan 18, 2021•59 min
Digital twins are a key piece of the digital transformation puzzle. Digital twins create an accurate virtual replica of physical objects, assets, and systems to boost productivity, streamline operations and increase profits. In this episode, GE Digital’s Chief Technology Officer, Colin Parris, explains how these virtual models can accelerate digital transformation. In this episode you will learn: -- Digital twins have three technology dimensions -- Digital twins are virtual representations of ph...
Dec 26, 2020•49 min
With gender equality still an issue in workplaces worldwide, how can we create diversity and inclusion programs to empower women? Common solutions include formal mentoring, education for employees about diversity, and training on unconscious bias. Recently, women-led initiatives have promoted diversity in the workplace, following research that shows equality is good for business. Companies must learn how to create an intentional culture for gender inclusion, moving beyond the idea that a few pro...
Dec 18, 2020•49 min
Disruptive innovations in technology have created profound social impacts that affect virtually every facet of society from politics to the distribution of wealth and economic opportunity. In this episode, Malcolm Turnbull and two other prominent guests discuss social responsibility, economic turmoil, technology disruption, misinformation, and the future of remote work. The conversation includes these topics: -- Social impact of disruptive innovation -- Political divisions in society -- Misinfor...
Dec 11, 2020•38 min
Customer experience is increasingly important for every CIO. How can Chief Information Officers incorporate the lessons of customer experience while retaining focus on system uptime and other operational activities? Two leading Chief Information Officers share their thoughts and advice. In this conversation, we discuss: -- Role of the CIO in customer experience -- Top priorities for Chief Information Officers in 2021 -- EQ and Emotional intelligence for the modern CIO -- How to hire a great CIO...
Dec 11, 2020•47 min
Successful relationships between Chief Financial Officers and Chief Information Officers can drive business transformation, innovation, and agility. To learn more, we spoke with the CIO and CFO of cloud computing leader, Workday, to explore their relationship and role. Robynne Sisco is President and Chief Financial Officer (CFO) at Workday and oversees the company’s finance, investor relations, legal, and procurement organizations. Sheri Rhodes is Workday’s Chief Information Officer (CIO), where...
Dec 06, 2020•21 min
Servitization is an essential part of digital transformation for jet engine manufacturer Rolls-Royce. The company’s servitization journey has improved customer experience and satisfaction while enabling a business model based on data, analytics, and a digital platform. To learn more about the Rolls-Royce service strategy, we spoke with Russell Masters, Vice President of Digital Services. Among the important topics that he covers are the evolution of field service in aviation, safety and security...
Nov 27, 2020•19 min
Digital health means AI and machine learning based on platforms that aggregate patient data. This healthcare transformation raises challenging issues such as ethics in healthcare, transparency in AI algorithms, and equality of access to healthcare. We speak with Dr. John Halamka, President of the Mayo Clinic Platform, and Dr. Daniel Kraft, one of the most influential speakers in healthcare. Read the complete transcript: https://www.cxotalk.com/episode/digital-health-2021-platforms-data-ai The vi...
Nov 24, 2020•53 min
Social impact and corporate social responsibility are central to the mission and activities of Sridhar Vembu, the CEO and co-founder of enterprise software vendor Zoho, maker of products such as Zoho CRM. Read the full transcript: https://www.cxotalk.com/episode/social-impact-zoho-ceo-corporate-responsibility In this wide-ranging interview, we speak with Sridhar Vembu about combining economic growth, developing human resources and talent in local communities, and making a positive impact. In thi...
Nov 20, 2020•51 min
The CIO role offers unprecedented opportunities for Chief Information Officers who understand how information technology can support core innovation agendas in the enterprise. To learn more, we speak with Sanjay Mirchandani, CEO of storage management supplier Commvault. Among the important topics that Sanjay covers are: -- How does data increase business agility? -- Digital transformation and cloud computing strategy -- Business continuity and recovery strategies: the modern strategic advantage ...
Nov 12, 2020•18 min
