The Chief Information Officer role is central to business process transformation and corporate innovation. In this episode of CXOTalk (#676), we talk with two prominent CIOs about the CIO role in 2021. The conversation goes beyond cloud computing strategy and digital transformation into the CIO agenda and the most important CIO priorities for information technology today. This conversation includes: -- What is a transformational CIO? -- Practical implications of the transformational CIO role -- ...
Nov 09, 2020•49 min
According to Robert Rosenberg, former CEO of Dunkin’ Donuts, brand building strategy and creating brand loyalty relies on great customer experience and listening carefully to the market and target audience: “I don't think you can create a brand without creating a great customer experience. The brand represents something to the customer that reflects what they want, their experience, and connection with the brand.” Read the full transcript: https://www.cxotalk.com/episode/customer-loyalty-brand-d...
Nov 02, 2020•28 min
What are the top Chief Information Officer strategies and priorities for 2021? The CIO of Tata Consultancy Services (TCS), a company with 448,000 employees, shares his CIO agenda and business goals. Thank you to Productiv for making CXOTalk possible: https://www.productiv.com TCS is a leading global IT services, consulting and business solutions with US $22 billion in revenue and more than 448,000+ consultants in 46 countries. In his current role as CIO, Abhijit Mazumder is responsible for Strat...
Oct 22, 2020•43 min
During this period of rapid change, how does cable and media giant, Comcast, weave customer and employee experience into the fabric of business processes and operations? To learn more, we speak with Tom Karinshak, the Executive Vice President and Chief Customer Experience Officer for Comcast Cable. Read the full transcript: https://www.cxotalk.com/episode/customer-experience-transformation-comcast Tom oversees all of the company’s customer experience operations, including Comcast’s Net Promoter ...
Oct 19, 2020•44 min
The CIO of Logitech explains how he approaches issues such as: Business resilience Digital transformation eCommerce strategy Digital business and the IT operating model Customer experience Enabling remote work through virtual collaboration Thank you to Productiv for making CXOTalk possible: https://www.productiv.com Massimo Rapparini is Chief Information Officer at Logitech. Massimo leads the global IT function and is charged with implementing a technology strategy targeted at the company’s grow...
Oct 09, 2020•44 min
What is the future of work, collaboration, virtual teams, distributed workforces, and work from home? The Chief Operating Officer of Dropbox shares her views and offers practical advice for managing remote employees and building distributed teams. Thank you to Productiv for making CXOTalk possible. Visit https://www.productiv.com Olivia Nottebohm serves as the Chief Operating Officer at Dropbox, where she oversees sales, customer experience, business development, marketing and communications, an...
Oct 01, 2020•43 min
What are CISO strategies in 2020? We talk with Dr. Alissa Abdullah, Mastercard's deputy chief security officer, to learn more. Watch the video and read the full transcript. https://www.cxotalk.com/episode/ciso-strategies
Sep 24, 2020•42 min
How does a 110-year old flower retailer, wholesaler, and delivery network transform itself with eCommerce? We hear from the CEO of FTD, Charlie Cole, to learn about customer engagement, CX strategy, eCommerce strategy, digital transformation, and business metrics at this iconic brand. Charlie also explains the customer service and supply chain implications of running an eCommerce website selling perishable products like flowers. Read the full transcript and watch the video: https://www.cxotalk.c...
Sep 17, 2020•41 min
How does an important US government agency modernize its operations, especially during a global crisis? Jamie Holcombe, Chief Information Officer (CIO) for the United States Patent and Trademark Office (USPTO), explains his IT modernization strategy including cloud migration strategies and the CIO role. In this podcast, we discuss: IT modernization at the USPTO IT modernization challenges in the federal government Information technology procurement and IT agility IT modernization and the cloud e...
Sep 03, 2020•42 min
As large organizations move to the cloud, what are key infrastructure issues facing Chief Information Officers and information technology organizations? To learn more, we speak with Clay Magouyrk, the Executive Vice President of Engineering for Oracle Cloud Infrastructure. In this conversation, he discusses Oracle Cloud@Customer, the Oracle Autonomous Database, cloud regions, and the Oracle Cloud Platform. Clay Magouyrk is responsible for engineering and technical operations for Oracle’s enterpr...
Aug 30, 2020•19 min
What is the state of healthcare innovation in 2020? In the episode, we explore exponential medicine with Daniel Kraft, one of the world's foremost medical innovators. Daniel Kraft is a Stanford and Harvard trained physician-scientist, inventor, entrepreneur, and innovator and is serving as the Chair of the XPRIZE Pandemic Alliance Task Force. Watch the video and read the full transcript. https://www.cxotalk.com/episode/digital-transformation-innovation-healthcare...
Aug 27, 2020•45 min
Phrases like customer experience (CX), experience management, and the experience economy point to the importance of placing customer satisfaction and delight as a reference point for business activities. In light of this growing trend to increasing customer engagement, software giant SAP has partnered with Dow Jones, publisher of the Wall Street Journal, to create the Experience Report. To gain a better understanding of customer experience and why it matters to business, we spoke with SAP’s Chie...
Aug 08, 2020•18 min
How can corporations conduct themselves ethically and with integrity? And what responsibilities do organizations have toward stakeholders and the larger community? We address these questions and many more on this important episode of CXOTalk, with Rob Chestnut, former Chief Ethics Officer of Airbnb. Watch the video and read the full transcript. https://www.cxotalk.com/episode/corporate-ethics-integrity-social-responsibility...
Aug 02, 2020•50 min
The CEO of ERP provider IFS explains how field service management (FSM) and helps companies meet the increasing expectations of demanding customers with higher revenue and customer satisfaction. Watch the video and read the full transcript. https://www.cxotalk.com/video/field-service-management-servitization
Jul 29, 2020•13 min
How can business leaders manage long-term objectives while achieving short-term results? The former Chairman and CEO of Honeywell, David M. Cote, explains how to fight the evils of short-termism, overcome business process failures, and be a great leader. David’s book, Winning Now, Winning Later, describes the process and leadership challenges facing Honeywell when he joined the company and the changes he made to fix it. Watch the video and read the full transcript. https://www.cxotalk.com/episod...
Jul 16, 2020•43 min
Digital media and journalism business models are evolving, changing as the news media shifts from broadcast journalism to digital content and new methods of distribution. Andy Serwer, a well-known journalist and Editor in Chief of Yahoo Finance explains. Read the full transcript and watch the video: https://www.cxotalk.com/episode/digital-media-journalism-2020
Jul 02, 2020•40 min
David Katzman focuses on reimagining how products are developed and deployed in the digital era. His expertise includes determining product market-fit and business strategy, as well as advising leaders on adopting new processes to build innovative products. He currently leads Customer Experience and Strategy for Onshape at PTC. Read the full transcript and watch the video: https://www.cxotalk.com/video/engineering-product-design-future-work...
Jun 29, 2020•16 min
The future of transportation and mobility is autonomous. In this episode, we explore value chains and digital transformation in the transportation industry with investor and author Evangelos Simoudis. Read the full transcript and watch the video: https://www.cxotalk.com/episode/transportation-transformation-autonomous-mobility-future-value-chains
Jun 25, 2020•41 min
The global health crisis has pushed manufacturing and global supply chain management (SCM) to the forefront of issues facing companies in 2020. To gain an understanding of supply chain resilience, we spoke with John McEleney, a world expert on this topic. Read the full transcript and watch the video: https://www.cxotalk.com/video/manufacturing-supply-chain-innovation-2020
Jun 22, 2020•15 min
The global health crisis forced organizations around the world to shift from office to remote work from home rapidly. Learn how the Texas Rangers baseball team managed this transformation overnight. Read the full transcript and watch the video: https://www.cxotalk.com/video/cio-playbook-rapid-it-response
Jun 17, 2020•15 min
Product engineering and team collaboration are evolving as the global health crisis forces product designers to maintain the pace of innovation despite working remotely from home. The challenge of design innovation in engineering reflects the importance of cultural change across the entire product development lifecycle. Read the full transcript and watch the video: https://www.cxotalk.com/video/innovation-engineering-design-process...
Jun 15, 2020•19 min
Oracle has created a series of teams, called the Cloud Engineering and Innovation Hubs, to work closely with customers and help establish cloud culture at the large software vendor. Read the full transcript and watch the video: https://www.cxotalk.com/video/oracle-cloud-innovation-hubs-drive-culture-change-customer-focus
Jun 11, 2020•13 min
How can data science help organizations drive effective digital transformation? A prominent data scientist explains weaknesses in many digital transformation efforts and what we can do about it. Read the full transcript and watch the video: https://www.cxotalk.com/episode/data-science-digital-transformation
Jun 02, 2020•39 min
Ralf Dreischmeier is the global leader of Leap by McKinsey and a leader of McKinsey Digital. With more than 25 years of experience in offering business- and technology-advisory support, he understands technology-enabled transformation and the development of businesses that thrive. Read the full transcript and watch the video: https://www.cxotalk.com/video/business-building-imperative-current-crisis...
May 26, 2020•11 min
What are the elements of being a transformation CIO? Two prominent Chief Information Officers share their experience and advice. Read the full transcript and watch the video: https://www.cxotalk.com/episode/transformational-cio-strategy-operations
May 19, 2020•41 min
What are the qualities of great entrepreneurial leaders? Stanford Professor and Chairman of JetBlue, Joel Peterson, shares lessons from his new book, titled Entrepreneurial Leadership: The Art of Launching New Ventures, Inspiring Others, and Running Stuff. Read the full transcript and watch the video: https://www.cxotalk.com/episode/entrepreneurial-leadership-stanford-professor-jetblue-chairman...
May 05, 2020•36 min
Smart tires are a new frontier for the internet of things. On this exciting episode, learn about the future of tires as a sensor platform that enables safety, performance, and efficiency. Read the full transcript and watch the video: https://www.cxotalk.com/episode/smart-tires-digital-transformation-goodyear
Apr 28, 2020•41 min
Cognitive technologies such as artificial intelligence (AI) offers businesses an incredible opportunity to rethink traditional processes. Here's what you need to know. Read the full transcript and watch the video: https://www.cxotalk.com/video/cognitive-automation-ai-business
Apr 20, 2020•23 min
What leadership lessons should a CIO adopt to manage a team during the COVID-19 Coronavirus pandemic? Jay Ferro, a well-known transformational CIO, shares his experience and advice. Read the full transcript and watch the video: https://www.cxotalk.com/episode/cio-strategy-leadership-during-covid-19-pandemic
Apr 14, 2020•45 min
Learn how to create great customer experiences that build loyalty and create a significant competitive advantage in the experience economy. Read the full transcript and watch the video: https://www.cxotalk.com/video/customer-experience-experience-economy
Apr 09, 2020•22 min
