Ep 3: Strategic Direction and Commitment

In this episode, join Oliver King, as we dive deep into the essence of Strategic Direction and Commitment. We recap our inaugural episode on the pillars of customer experience maturity before plunging into the realms of leadership-backed visions, brand promises, and their profound impact on businesses, employees, and customers alike. Get inspired by Patagonia's mission-driven approach and understand why direction and commitment are paramount in a customer-centric strategy. Stay tuned for a sneak peek into our next episode on fostering a Customer-Centric Culture. Whether you're a newbie or a regular, this episode is brimming with insights to redefine your organisation's relationship with its customers.

Start your journey to customer-centricity with our free Customer-Centricity Assessment.