Ep 2: Navigating Customer-Centricity with Hannah Richardson

Join us as we dive into SIRVA's transformation towards customer-centricity. We'll delve into the key turning points that nudged SIRVA towards a customer-first approach and their decision to collaborate with Engine. We'll also provide a snapshot of the highs and lows from their partnership with Engine, followed by the tangible outcomes. Wrapping up the episode, we'll reflect on the challenges and benefits of embracing a customer-centric model and share some invaluable advice for others on a similar path. Tune in for a concise yet insightful journey through SIRVA's transformative experience.

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