Listen in as Jake, Mike, Ali, and Eric reiterate why customers should not work on their own cars, unreasonable reasons to have to wait for your vehicle to be repaired, a question is posed to Eric, we get interrupted by other Ali and then Kevin, talk about rechecks, dead batteries, Mike's off-roading story, and of course, many tangents! The song "Take On Me" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTub...
Jan 08, 2022•1 hr 20 min•Season 2Ep. 20
Happy New Years! Jake, Mike, Ali, Eric, and Kevin pull out all the stops for the last episode of 2021. With talk of over-privileged children, coupon customers, accused lot damage, most dangerous shop experiences and practices, our holiday gift exchange, and of course, many tangents, this is an episode you surely will not want to miss! The song "White Wedding (Part 1)" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRa...
Jan 01, 2022•1 hr 22 min•Season 2Ep. 19
On this interesting episode, Jake, Mike, Ali, Eric, and special guest Kevin Waters profusely apologize for technical errors, wish Jake a Happy Birthday, discuss Extended Service Plans in more detail, talk about Covid and all that goes along with it, work Holiday Parties, Eric's crazy van engine oil leak story, stupid customer concerns, weird holiday traditions, an apologetic customer, more dad jokes, Southern California Winter, and of course many tangents. The song "Voices Carry" courtesy of The...
Dec 25, 2021•1 hr 20 min•Season 2Ep. 18
Listen as Jake, Mike, Eric, and Ali discuss things such as the elderly and shuttle driving, horrible Dad jokes, shout out Listeners who win money, provide us with drinks and advice, a record breaking Warrranty Claim, so many tangents, and of course, Listener Mail. The song "I Melt With You" courtesy of The New Waves. Check them out on Spotify and Facebook. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitter and Instagram @Custome...
Dec 18, 2021•1 hr 16 min•Season 2Ep. 17
Jake, Mike, Ali, and Eric take you on a wild journey with more crazy customers, a customer induced shudder concern, ripping off the elderly, the continuation of the riveting "Documentation Rock" story, an update to the "Bronco Noise" story, discussing the wild paint scheme choices of some people, and as always, more tangents than we can handle. The song "Take On Me" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadi...
Dec 11, 2021•1 hr 14 min•Season 2Ep. 16
Jake, Mike, Ali, Eric, and special guest Will Tomczak discuss stupid Technical Service Bulletins, the "Documentation Rock", broken cars that keep on breaking, IT, a cat-astrophe in the engine bay, and a very frustrating situation involving a brand-new Ford Bronco and an unresolved noise concern. The song "Hungry Like The Wolf" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming plat...
Dec 04, 2021•1 hr 16 min•Season 2Ep. 15
With Kevin Waters back on the board, Jake, Mike, Ali, and Eric take you through a literal whirlwind of fallen light poles and lot damage, multiple customer no-no's including how to lose Mike's attention in less than 6 words, why you should always double check the basics, and the announcement of who won the next "Ask A ______" segment! The songs "I Ran (So Far Away)" and "Turning Japanese" courtesy of The New Waves! Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, ...
Nov 27, 2021•1 hr 11 min•Season 2Ep. 14
Catch up with Jake, Mike, Ali, and Eric as they discuss things like more idiot drivers, pride (or lack thereof) in your work, how one person's negative attitude can bring the whole shop down, why sometimes bigger isn't always better, many tangents and interruptions, and of course Listener Mail! The song "The Metro" courtesy of The New Waves. Check them out on Spotify and Facebook! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twitt...
Nov 20, 2021•1 hr 19 min•Season 2Ep. 13
Jake, Mike, Ali, Eric, and special guest Sean Lifter tear into subjects like the difference between work friends and actual friends, why it's important to read all available signage before parking, death by F-150, how having no internet and no phones equals no work, nicknames and how hilarious they can be, we learn more about Sean, and of course Listener Mail! We also introduce our new line of stickers, which in addition to the #SellTheBell, make great stocking stuffers! The song "White Wedding ...
Nov 13, 2021•1 hr 14 min•Season 2Ep. 12
Sit back and relax as Jake, Mike, Ali, Eric, and special guest Will Gaddie bring you popular and controversial subjects such as Extended Service Plans and their importance, an explanation of a "Bird Dog" from a man who knows, why you shouldn't let your kids dictate the repair direction on their vehicles based on some "mechanic's" input, a hilarious new segment called "Ask A Salesman", and of course, a very special Listener Mail! Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, ...
Nov 06, 2021•1 hr 22 min•Season 2Ep. 11
Happy Halloween Witches!!! In our Halloween Special, Jake, Mike, Ali, and special guests Eric Montenegro, Sam Sheldon, and Nastasia Dodd not only dress up in costumes, but also carry on in the tradition of Customer States... with talks about tech-line bullshit, paranormal activities with cars, spooky warranty things you didn't know you needed to know, we learn about our new special guests, poll updates, Listener Mail, and of course, many tangents. Check us out on Spotify, Apple Podcasts, Google ...
Oct 30, 2021•1 hr 39 min•Season 2Ep. 10
In this episode, Jake, Mike, Ali, and special guest Eric Montenegro apologize for a "tech-nical failure", talk about another interesting "customer states" story, shout out Brandon, Jake boasts about selling a car, another poll update, bad manufacturer designs and how the dealership gets blamed for it, how vicious tow companies can be, #SellTheBell, and of course, new Listener Mail. Check us out on Spotify, Apple Podcasts, Google Cast, IHeartRadio, YouTube and many other streaming platforms! Twit...
Oct 23, 2021•1 hr 11 min•Season 2Ep. 9
Jake, Mike, Ali, and special guest Eric Montenegro bring you various subjects such as thoughts and opinions on rollin' coal, performing side jobs at work, when used-car sales insists on buying a non-smog compliant, highly modified vehicle, even after you tell them to get rid of it, a true "Customer States..." story about a car that started driving itself, a true tale of why it's always important to follow basic diagnostic repair methods, poll results from previous episodes, and more Listener Mai...
Oct 16, 2021•1 hr 15 min•Season 2Ep. 8
Jake, Mike, Ali, and special guest Dale Follett talk about all sorts of ridiculous fuel tank expectations, the "my buddy can do it cheaper" complex, close enough is not good enough for brakes, how Jake got a raise, we all learn about Dale Follett and TwistedBuilds.com and all his projects, having fun for cheap, Dale asks the gang a follow up question to their First Car Stories, and be sure to watch the YouTube video to see how we accepted a listener's "Shotgun Challenge". Check us out on Spotify...
Oct 09, 2021•1 hr 13 min•Season 2Ep. 7
Jake, Mike, Ali, and special guest Ray Moon from El Ranchito Taco Shop bring you an interesting episode with a special new introduction, free drinks, delicious El Ranchito tacos, the mentor's point of view, the importance of staying certified and incentives for doing so, close calls with Joe, Jake being sick (in the head), learning about Ray and a shout out to Mike and Ray's UTI buddies, the importance of checking your fuel gauge, and a couple teases about upcoming episodes! Check us out on Spot...
Oct 02, 2021•1 hr 9 min•Season 2Ep. 6
On this episode of Customer States...: Jake, Mike, and special guests Eric, Andrew, and Rudy bring up subjects such as used cars, Mord/Fazda issues, prioritizing work, Lexus's are just fancy Toyota's, Jake's need to count drinks, Fast And The Furious jokes, Andrew and Rudy's background and connection to Mike, an update on a prior story, soooo much phrasing, a shout out to some good folks in Texas, and of course Listener Mail including regional words and phrases. Check us out on Spotify, Apple Po...
Sep 25, 2021•1 hr 12 min•Season 2Ep. 5
The gang is back! Join Jake, Mike, Ali, and Kevin as they talk about rentals, the Quicklane training fiasco, terrible workplace accidents, trying to do good deeds, FLASH lights and Maui Jims, arriving, #SellTheBell, customer cattle guards, chewing gum oil due to Covid, fantastic transitions, and Old Guys Rule shirts tucked into jean shorts with New Balance shoes. Check us out on Spotify, Apple Podcasts, IHeartRadio, YouTube and many other streaming platforms! Email us at CustomerStatesPodcast@gm...
Sep 18, 2021•1 hr 5 min•Season 2Ep. 4
Jake, Mike, Ali, and special guest Keir Sole discuss the importance of looking at the work schedule for a holiday, cleaning up back-logs of work, some more wild "customer states" stories, the horrible sad worst case scenario truth of multi-point inspections, and a little bit of poking fun at Jake. Get your very own #SellTheBell! Check us out on Spotify, Apple Podcasts, IHeartRadio, YouTube and many other streaming platforms! Email us at CustomerStatesPodcast@gmail.com, find us on Facebook at Fac...
Sep 11, 2021•1 hr 21 min•Season 2Ep. 3
Jake, Mike, Ali, and special guest Eric Montenegro bring you hilarious new tidbits straight from another exciting week in the Automotive Industry! With subjects like UPS uh-ohs, management woes, more customer no-nos, gas vehicle no-gos, and more Listener Mail, you won't want to miss out on this fantastic episode! Visit our website at CustomerStatesPodcast.com, find us on YouTube by searching Customer States... Podcast, see our pictures and videos at Facebook.com/CustomerStatesPodcast, and email ...
Sep 04, 2021•1 hr 18 min•Season 2Ep. 2
For the first episode of season two, Jake, Mike, Ali, and Kevin bring you exciting new things such as our new YouTube channel, our new website, the possibility of video, and your favorite things like wild customers, unruly techs, and hilarious new Listener Mails. Check out our website at CustomerStatesPodcast.com, visit our YouTube channel at YouTube.com/CustomerStates...Podcast, and as always, purchase your very own #SellTheBell and email us your listener mail at CustomerStatesPodcast@gmail.com...
Aug 28, 2021•1 hr 9 min•Season 2Ep. 1
As Jake, Mike, Ali, and Kevin get set up for Season Two, enjoy your favorite bits and segments from your favorite podcast! Season Two brings many new and exciting things that we can't wait to share with you! Continue to send us your stories and topic ideas to CustomerStatesPodcast@gmail.com, and don't forget to grab your very own #SellTheBell!
Aug 21, 2021•1 hr 15 min•Season 1Ep. 22
To cap off Season One, Jake, Mike, Ali, and Kevin talk about the mass-exodus of technicians and how that affects the world, prioritizing work and how you should probably start doing that, some more on air hot sauce shenanigans, automotive industry news, a special redemption update, and more Listener Mail! As we transition to Season Two, don't stop sending us suggestions for topics or ideas for new games and pranks! CustomerStatesPodcast@gmail.com is also how you can get in touch with us for your...
Aug 14, 2021•1 hr 15 min•Season 1Ep. 21
In Episode 20, Jake, Mike, Ali, and Kevin pontificate on subjects such as workplace confrontations and games, how many "Y's" are too many, Emojis in names, more Covid talk, being comfortable at work and dont always try to fit in, menu pricing for services and upsells, Ali does more impersonations of the Vice President, and #SellTheBell! Grab yours today by emailing CustomerStatesPodcast@gmail.com or visit FaceBook.com/CustomerStatesPodcast.
Aug 07, 2021•1 hr 13 min•Season 1Ep. 20
Jake, Mike, Ali, and special guest Sean take you on a wild journey with topics including why you should hold on to the steering wheel while driving, wheel chair accidents, the concept of vacations, a creative way to write a repair order story, and of course some listener mail! Please help us support our dear friend Seal Lifter with his cancer treatments. Visit GoFundMe.com and search for Sean Lifter. And as always, send your questions and comments, and help support us at CustomerStatesPodcast@gm...
Jul 31, 2021•1 hr 12 min•Season 1Ep. 19
This week, Jake, Mike, Ali, and Kevin discuss High Voltage Battery Vehicles, why it's important to get and stay certified, an interrupting cow MOOO!, a failed attempt at explaining warranty to Kevin, poorly managing time while talking about time management, a baker's dozen of tangents, a new topic called "News", and listener mail. And thanks to listener Avery for this weeks drinks!
Jul 23, 2021•1 hr 14 min•Season 1Ep. 18
Jake, Mike, Ali, and Kevin talk about crying at the dealership, Ali's stray dog story, factory installed spiders, cold calling customers, visiting other dealerships, playing by the rules, quality check processes, and new lister mail! Thanks for stopping by Eric! And pick up your very own #SellTheBell by emailing us at CustomerStatesPodcast@gmail.com!!!!
Jul 17, 2021•1 hr 14 min•Season 1Ep. 17
Jake, Mike, Ali, and Kevin go over topics including new management wearies and woes, caged Miata's, managing customers' expectations, inconvenient shop meetings, educating the customer, plenty of call backs, how you've never thought about what your workplace door is actually feeling like, calling out Sam to join in the conversation, residual art herpes, and chicken for dinner. Check out Dale Follet of Twisted Builds Podcast and Twisted Builds, LLC at www.TwistedBuilds.com.
Jul 10, 2021•1 hr 9 min•Season 1Ep. 16
Jake, Mike, Ali, and Kevin officially introduce #SellTheBell, discuss thoughts on dealership sponsored food events, and read through a backlog of listener mails. Get your #SellTheBell by emailing CustomerStatesPodcast@gmail.com. And please show your support for our great friend Sean Lifter at his GoFundMe.com page.
Jul 03, 2021•1 hr 13 min•Season 1Ep. 15
In Episode 14, Jake, Mike, Ali, and Kevin (in the heezzy) perform another table read of an Earl Ramsey original, talk about helping local dealers, how much we love body shops, how long your car will last, E-Waste disposal techniques, Baymates, and light bulb moments. All this fueled by our special guest who brought drinks! Thanks Ivanka!
Jun 26, 2021•1 hr 10 min•Season 1Ep. 14
Jake, Mike, Ali, and Kevin talk about how we all deal with the stress of our industry, your family "mechanic", door bells and dogs, #SellTheBell, exercising the sound board keys, and much more! Don't forget to email us at CustomerStatesPodcast@gmail.com with all your stories and comments!
Jun 19, 2021•1 hr 11 min•Season 1Ep. 13
