What Would your Customers Actually Say? Mustering Courage to Observe the Truth - podcast episode cover

What Would your Customers Actually Say? Mustering Courage to Observe the Truth

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Oct 13, 2022•5 min•Season 14Ep. 462
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Episode description

Dr. Michelli outlines four steps for enhancing voice-of-customer (VOC) programs through behavioral observation.

What Would your Customers Actually Say? Mustering Courage to Observe the Truth | Customer Experience University - Winning Loyalty & Engagement One Customer at a Time podcast - Listen or read transcript on Metacast