PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty - podcast episode cover

PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Aug 25, 2022•3 min•Season 14Ep. 455
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Episode description

When is it a good idea to send a customer to a competitor?  Dr.  Michelli offers guidance on when and how to "send customers away."

PODCAST: Why Send Customers Away - The Art of Building Trust and Loyalty | Customer Experience University - Winning Loyalty & Engagement One Customer at a Time podcast - Listen or read transcript on Metacast