PODCAST - So You Want to Measure Customer Effort - 3 Things You Must Know - podcast episode cover

PODCAST - So You Want to Measure Customer Effort - 3 Things You Must Know

Customer Experience University - Winning Loyalty & Engagement One Customer at a Time
Mar 03, 2022•4 min•Season 14Ep. 431
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Episode description

In this week's podcast, Dr. Michelli explores when to measure customer effort and the difference between "active" and "passive" effort.

PODCAST - So You Want to Measure Customer Effort - 3 Things You Must Know | Customer Experience University - Winning Loyalty & Engagement One Customer at a Time podcast - Listen or read transcript on Metacast