Customer Ed Nuggets - podcast cover

Customer Ed Nuggets

John Leh•talentedlearning.com
Business
Education
Technology
Tune in to our newest podcast series – Customer Ed Nuggets – where independent learning tech analyst John Leh shares bite-sized bits of wisdom from the brightest minds in customer education! If you’re navigating today’s fluid customer learning landscape, this podcast is your go-to source for quick access to advice you can trust. In every 10-minute episode, you’ll find valuable tidbits, as John talks with a diverse spectrum of industry experts about key issues and opportunities. For example: • Practical strategies and tactics to attract, inform and empower customers at all stages of the relationship lifecycle; • Useful guidance about the latest learning tools, technologies and techniques that drive measurable customer success and business impact; • Best practices, actionable insights and top trends that are shaping the world of modern customer education.
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Episodes

What Causes LMS Buyer Regret? Customer Ed Nugget 27

John Lay discusses eight common pitfalls in LMS selection that lead to buyer's remorse, from rushing the process and engaging vendors too early to neglecting clear business goals and comprehensive requirements. He stresses the importance of starting early, using a structured approach like RFPs, and considering long-term scalability and pricing to ensure a successful and lasting learning platform.

Jul 02, 2025•10 min

Top LMS Selection Speed Bumps: Customer Ed Nugget 18

This episode explores critical challenges in selecting a Customer Education Learning Management System (LMS). It highlights the importance of rapidly shortlisting vendors to avoid analysis paralysis and navigate limited timeframes. The discussion also covers the complexities of the vast LMS market and the necessity of clearly defining 'customer education' for your organization to ensure the right fit. Practical advice is offered to help leaders make informed decisions and prevent common pitfalls.

May 10, 2024•10 min

CEdMA Conference Takeaways: Customer Ed Nugget 17

What's top-of-mind among customer education professionals these days? Join Analyst John Leh and industry leader Kristine Kukich as they compare notes from the recent CEdMA Conference

May 02, 2024•10 min

The Future of Customer Education: Customer Ed Nugget 16

Customer education is rapidly evolving as organizations embrace new strategies and tech. What does this mean for the future of customer education? See what experts say on this Customer Ed Nuggets episode

Mar 27, 2024•10 min

Top Gen AI LMS Features: Customer Ed Nugget 9

Generative AI is taking the world by storm. If you're a customer education provider, what gen AI LMS features should be on your radar? Find out on this episode of Customer Ed Nuggets

Dec 21, 2023•9 min

Headless LMS Business Drivers: Customer Ed Nugget 8

Many factors drive organizations to choose a headless learning system for customer education. Should you go headless? Find out what to consider in this brief Customer Ed Nuggets podcast episode

Dec 14, 2023•10 min

Customer Education ROI Metrics: Customer Ed Nugget 5

Countless ROI metrics can measure the results of customer education efforts throughout the relationship lifecycle. Which metrics should you choose? Find out in this brief Customer Ed Nuggets podcast

Nov 15, 2023•9 min
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