The Customer Rules

Lee Cockerell has spent his career working for some of the best players in hospitality including, Hitlon, Marriot and Disney.He now consults around the world to businesses on customer service. In this interview with me Lee shares some of those old fashion values that our mum's taught us and why the little things are really the big things in delivering a sensational service. What would mum do? might just be the first question we should be asking.