Going to the balcony

William Ury’s idea of going to the balcony helps in a challenging conversation. In his book Getting Past No he sets out the idea of Going to the Balcony. Trying that strategy can help you three ways: 1) you avoid a knee-jerk reaction; 2) you can a wider perspective; 3) you take a pause – of whatever length is best – in engaging in the conflict. 

Do you have comments or suggestions about a topic or guest? An idea or question about conflict management or conflict resolution? Let me know at jb@dovetailresolutions.com! And you can learn more about me and my work as a mediator and a Certified CINERGY® Conflict Coach at www.dovetailresolutions.com and https://www.linkedin.com/in/janebeddall/.

Enjoy the show on your favorite podcast app or on the podcast website: https://craftingsolutionstoconflict.com/And you can follow us on Twitter @conflictsolving.