On customer centricity, data, and being kind to the grocery store clerk with Spencer Huang
Episode description
Spencer Huang has written only 4 articles on LinkedIn, yet has received over 100K likes and thousands of comments.
Why? He’s about being people-centric and he believes in customer empathy. This topic is one of the most important ones in the business world today. Just look at a few of the major news headlines right now. Companies, brands, leaders of all shapes and sizes are getting “corrected” for making the mistake of people their own or “shareholder” value first.
Spencer and I discussed the importance of leadership and how the ideal scenario is to “lead to serve and serve to lead.” After all, GIGO… garbage in, garbage out.
Spencer has a unique trifecta with respect to his background. He’s a trained engineer, a leader in the data community and a highly successful sales professional. In fact, he’s in the process of authoring his own sales communication method called ALOE.
- Ask
- Listen
- Observe
- Empathize
Listen to this podcast to learn about the accessibility and the importance of being customer-centric, the future of technology (machine learning, artificial intelligence, big data), and why it’s important to be kind to the teller at your local grocery store.
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