Collecting Thoughts

C&R Software

Collecting Thoughts, brought to you by C&R Software, uncovers the cutting edge approaches and technologies used by businesses that are achieving real results through humanized collections and recovery processes.

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Episodes

Humanizing Collections with Carol Byrne

On this inaugural episode of Collecting Thoughts, Christina Fisher sits down with Carol Byrne, Vice President of Marketing at C&R Software, to discuss Carol’s experience in the debt collection world, and how imperative retaining loyal customers can be in the current world. Carol and Christina discuss how successful creditors use the right technology to make sure their customers are having a great customer experience, keeping brand loyalty as a top priority, and how all of this looks when put...

Aug 08, 2023•22 min

Customer Facing Relationships with Lisa Tanner

On today’s episode of Collecting Thoughts, Lisa Tanner joins the show to discuss the challenges in the collection space she’s encountered in recent times. Lisa is the Director of Global Credit and Collection at Nidec Motor Corporation. She began her career in the sales field, and after working in print and radio sales, she decided to try a different path. For more than 30 years, Lisa has enjoyed a successful career in credit that has brought her to companies such as Coleman and her current posit...

Jul 25, 2023•20 min

How Consumer Behavior Impacts Collections with Maria Douneva

Today on Collecting Thoughts, Christina sits down with Maria Douneva, a Behavioral Science Consultant and Corporate Trainer. With a Ph.D. in Behavioral Sciences, Maria has spent her corporate life linking the dots between consumer behavior and various business models, seeking to understand how they interact in order to produce the best outcome for both the consumer and the business. Today, they discuss the world of consumer behavior in the collections space and how analyzing data and behaviors c...

Jul 11, 2023•25 min

Communicating Effectively with Gene Clark

On this episode of Collecting Thoughts, Christina is joined by Gene Clark, Director of Credit and Collections at OTR Wheel Engineering. With over 7 years of credit and collections management experience, Gene is a proven Credit Director who has been able to reduce past due customers year in and year out, seeing an overall reduction in those accounts by 40%. Today, they discuss pre-delinquency strategies, being the good guy versus the bad guy, the imperative nature of keeping lines of communicatio...

Jun 27, 2023•22 min

Advanced Tech for Collections with Chris Hopkins

On this episode of Collecting Thoughts, Senior Director of Product Management at C&R Software, Chris Hopkins, joins the show. Chris has been knee-deep in the space for over 30 years and is an experienced product manager, leveraging technological advancements at the forefront of collections and recovery to deliver best-in-class solutions to organizations globally. Today, Chris and Christina discuss machine learning, chatbots, and audio analytics and how companies can best employ all three asp...

Jun 27, 2023•30 min

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