Claims Never Sleep - podcast cover

Claims Never Sleep

Attorney and partner Meghan Henry, who also hosted a podcast, has joined Cruser Mitchell, and is launching a new podcast that delves into the world of Claims. With a wide range of guests from across the industry, the podcast learns about the claims process, through anecdotes from many perspectives of the insurance business.
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Episodes

Claims & Life Lessons with Val

This week, Meghan Henry is joined by Valerie Katz Head of Claims Emerald Bay Risk Solutions, who shares 25 years of experience in the Insurance world.

Jul 31, 202548 minEp. 55

Claims From The Trenches

This week, Meghan is joined by Mary Rossi, President Rossi Claim Services Corporation, an elite independent adjuster firm based out of Northern California.

Jul 10, 202546 minEp. 54

Bench Dreams, Claims Reality

This week, Meghan and Jen welcome Alexandra Santo, a claims consultant at Golden Bear Insurance

Jun 19, 202547 minEp. 53

Claims Over Calculations

This week, Meghan Henry flies solo, and welcomes Meghan Fountain, Assistant Vice President—Claims at Velocity Risk Underwriters, LLC

Jun 05, 202549 minEp. 51

Climbing the Claims Ladder

This week's guest on Claims Never Sleep is Rene Tomlinson Litigation Adjuster at Kin Insurance specializing in claims management

May 29, 202541 minEp. 50

From Big Law to Big Picture

This week, Meghan and Jen welcome Jessica Casey AVP, Associate General Counsel

May 22, 202553 minEp. 49

High Risk Claims

This week, Meghan and Laura talk to Michelle Azize, a Claims Manager at United Automobile Insurance Company

Apr 17, 202549 minEp. 48

Breaking the Claim Ceiling

On this week's show, Meghan and Jen are joined for Part 2 of Women's Quarterly Initiative by Evelyn Eury, Claire Muselman, Kirsten Kaiser Kus, and Dawn-Ann Dykes

Apr 10, 20251 hr 8 minEp. 47

Anchors Away, Claims Ahoy!

This week, Meghan Henry welcomes Sharon Hartley Ferris Senior Counsel AIPSO.. Sharon is a licensed attorney, with 20+ years of insurance, government and law firm experience.

Mar 20, 202556 minEp. 45

Nailed It: The Nuts & Bolts of Construction Claims

On this episode, Meghan and co-host Kyle talk to Walter Nelson, Claims Manager at TSIB. Walter has 30 years of experience as an insurance specialist. He began his career as an auto and homeowner’s adjuster with SAFECO in Fountain Valley, CA. Within a year, he was moved into commercial lines focusing primarily on construction defect claims. Most of his career has focused on the direct handling and management of multi-million-dollar exposure complex litigated residential and commercial constructio...

Mar 06, 202554 minEp. 44

The Real Insurance Detectives

This week, Meghan and Jen chat with Laura Huffman, AIC Vice President - Casualty Operations at Engle Martin & Associates

Feb 20, 202552 minEp. 42

The Service of Insurance

This week, Meghan and Jen chat with Nathan Hess, a Claims Specialist at AXA XL

Feb 13, 202549 minEp. 41

Building Onto Claims

On this week's episode, Meghan and Jen chat with Erin Pfeiffer, Director of Claims at the Baldwin Group

Jan 30, 202553 minEp. 40

Timesharing Claims

This week, Meghan and Jen are joined by Cade Williams, Assistant Vice President, Risk Management at Marriott Vacations Worldwide.. and his unusual journey into the world of claims!

Jan 23, 202550 minEp. 39

Med School to Insurance

This week, Meghan and Jen talk with Samantha Ostreicher, AIC Senior Claims Specialist, Professional Liability Claims about her journey.

Jan 09, 202551 minEp. 38

Women's Quarterly Initiative Part 1

This week, Meghan hosts the first in a series of Women's Quarterly Initiatives. She's joined by Evelyn Eury, Dr Claire Muselman, Kirsten Kaiser Kus and Dawn-Ann Dykes to discuss ways to empower women.

Dec 19, 20241 hr 20 minEp. 37

Blazing a Trail Ahead

This week, Meghan talks to Attorney, Claims and Risk Specialist Rebecca Adelman, Esq. an attorney, entrepreneur, influencer and thought leader in healthcare, senior living and risk management.

Dec 12, 202455 minEp. 36

Crafting A Claims Legacy

This week, Meghan and Jen talk to Cait Mayet, Vice President of Claims for Tivra Management LLC.

Dec 05, 202456 minEp. 35

Powering Sustainable Futures

On this weeks episode, Meghan and Jen chat with Rachel J. Thuerk Director, Risk Management at Vicinity Energy

Nov 21, 202457 minEp. 34

Legacy of Claims

This week, Meghan and Jen welcome to the Claims Never Sleep Podcast, Megan Eckstrom, CPCU, MSIM Vice President, Head of Claims at The Philadelphia Contributionship | Claims Management | Operational Efficiency | Optimizing Outcomes through Building Relationships and Strategic use of Data

Nov 07, 202458 minEp. 33

Insuring the Big Apple

This week, Meghan and Kyle talk to Christopher Dickerson is a Senior Insurance Claims Specialist at the NYC Law Department

Oct 31, 202449 minEp. 32

Paving the Way to the C-Suite

This week, Meghan and Jenn talk to Monica Logan, Chief Claims Officer of D&O and Financial Lines. Monica is an experienced claims handler with a demonstrated history of strong litigation and negotiation skills . Skilled in Professional Liability, Risk Management, Litigation Management, Commercial and Specialty Insurance, Mediation and Case Resolution and Litigation.

Oct 24, 202451 minEp. 31

Breaking the Ceiling

Today's guest is Michelle S. Raue SVP, Claims at Preferred Mutual Insurance Company Michelle is responsible for implementing and executing effective claim strategies that deliver an innovative and differentiated claims experience for the agents and policyholders. Michelle has over 30 years of significant claims, operational and leadership experience and knowledge. She brings to Preferred Mutual a contemporary vision of the future and a proven track record for enhancing processes and delivering n...

Oct 17, 202449 minEp. 29

Making Connections

Today's guest is Krista Glenn, Executive Vice President and Chief Claims Officer for Westfield Specialty and brings 30 years of insurance claims and management experience to the role. At Westfield Specialty, Ms. Glenn is building a new, full-service claims organization in order to support all of Westfield Specialty's lines of business which currently include E&S Casualty; E&S Property; Financial Institutions; Management Liability and Westfield Pro (Cyber, E&O and Professional Liabili...

Oct 10, 202459 minEp. 30

Building the Team

This week, Meghan and Jenn welcome Sarah Abrams Head of Claims for Baleen Specialty (a division of Bowhead Specialty). Sarah is a Chief Claims Officer with nearly 20 years of professional experience. Identify areas of growth and pain points stemming from regulatory and litigation landscape. Lines of insurance oversight include Commercial and Professional liability.

Oct 03, 20241 hr 2 minEp. 28

Defending Bad Faith

This weeks' guest is Kari Adams, a Senior Vice President of Claims, who leads Physician Insurance’s claims team guided by a simple philosophy: Do what’s in the best interest of our policyholders, and defend the practice of quality medicine. With this as our guide, and under Kari Adams’s leadership, we have achieved an enviable 10-year average of 97% defense verdicts out of a total of 80 jury trials.

Sep 26, 202446 minEp. 27

The American Diplomat

This week's guest is Alex an American diplomat with a unique perspective on global affairs. Alex shares some wonderful stories from his distinguished career with Meghan and Robb, while also addressing Ray Bans v. Oakley's, tells an anecdote about Madeline Albright and the result from his running with the 78 year old German foreign minister.

Sep 19, 202446 minEp. 26
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