“Guardian agents will be indispensable. … There are not enough humans to oversee everything that AI is doing.” — Daryl Plummer, Distinguished VP Analyst and Gartner Fellow By 2026, a staggering five billion machines will be making autonomous decisions that shape our world. But as we stand on the brink of this technological era, a critical question emerges: who — or what — will ensure these machines align with our human values and interests? Join us on this edition of CIO Mind as Distinguished VP...
May 27, 2025•24 min•Ep. 35
According to our research, executive turnover is high across the C-Suite, which means that your role as CIO will transition one way or another. Whether you’re transitioning or you’re working with a leader in transition, you’ll need to be prepared to adapt to change quickly. In this episode of the CIO Mind Podcast, we interview Gartner Senior Executive Partner Tom Fuller to discuss how executives can successfully balance making quick impact while still learning the landscape. For non Gartner clie...
Apr 29, 2025•19 min•Ep. 34
“The common feedback I get was always, ‘I didn't realize that there was so much I could do before I started.’ That surprised me.” — Tom Fuller, Senior Executive Partner, Gartner Gartner research shows that nearly one out of four executives is in transition at any given time. However, 39% are underperforming in their transitions. Join host and Gartner VP Analyst, Alicia Mullery, and guest Tom Fuller, Gartner Senior Executive Partner, as they explore best practices — and common missteps — from CIO...
Mar 26, 2025•19 min•Ep. 33
“You can do all the training you want — it's not going to lead to behavior change.” — Alicia Mullery, Gartner VP Analyst If employees are already largely overwhelmed with new initiatives, how can CIOs create a culture of continuous AI learning? The answers lie with senior leadership, management and some clever incentives. Join Gartner VP Analyst Alicia Mullery as she explains how CIOs can help staff use AI in their daily work and improve ROI. Episode highlights: Why isn't AI training enough to l...
Feb 25, 2025•21 min•Ep. 32
Being a good CIO doesn’t have to come at the price of being good to yourself. In fact, these two elements can work together to help CIOs achieve their new year’s resolutions, from managing cyber attacks to finding moments for peace and quiet. Join Gartner analysts Mary Mesaglio, Shanna Grafeld and Brandon Germer as they discuss how CIOs can meet their objectives this year with our research, 2025 CIO New Year’s Resolutions — How to Be Good (Enough) . Episode highlights: What is a professional res...
Jan 28, 2025•26 min•Ep. 31
“Pacing Yourself in the AI Races,” the 2024 IT Symposium/Xpo keynote, provided an inspiring vision for CIOs on delivering AI outcomes safely and at scale. In this episode of CIO Mind podcast, keynote presenters Alicia Mullery, Gartner VP Research, and Daryl Plummer, Gartner Distinguished VP Analyst, Chief of Research and Gartner Fellow, join host ck Andrade, Gartner Sr. Director Analyst, to deep dive into the keynote’s concepts and identify how to move from inspiration to action. Join them to ex...
Dec 17, 2024•22 min•Ep. 30
Episode highlights: Overview of Gartner’s 2025 Top Strategic Technology Trends (01:26) Why CIOs need the top strategic technology trends (02:46) Hybrid computing – The “Good” (05:05) Disinformation security – The “Bad” (07:55) Neurological enhancement – The “Wow!” (11:45) Use top strategic technology trends as early signals (15:00) What CIOs are saying about the 2025 trends (16:51) Pros and cons of the selected trends (17:59) Actions CIOs can take today to prepare for their technology futures (1...
Nov 26, 2024•21 min•Ep. 29
Episode highlights: Defining productivity (1:35) Why organizations struggle to drive productivity gains (4:21) How to address lack of digital preparation and maturity (8:45) How customized technology can increase productivity (12:45) How AI and the augmented worker will contribute to future productivity (15:25) Myth-busting 4 common beliefs about productivity (19:03) What falls under CIOs’ leadership versus other CxOs (22:02) The partnerships CIOs should pursue to boost productivity (24:36) How ...
Oct 29, 2024•31 min•Ep. 28
The worldwide disruptions caused by a faulty CrowdStrike update in July 2024 highlighted the unpredictable nature of today’s digital threats, and reminded CIOs that such crises could affect any vendor. In this episode of CIO Mind, host Ed Gabrys is joined by Leigh McMullen to discuss the critical importance of proactive resilience strategies and the evolving relationship between CIOs and CISOs. Leigh offers invaluable insights on avoiding self-inflicted-harm during these incidents, the need for ...
Sep 24, 2024•29 min•Ep. 27
“The competition in the market is so fierce, we can’t hire ourselves out of those talent shortage problems. We have to look inside and re-skill and upskill our talent faster.” — Lily Mok, VP, Gartner IT Strategy, Execution and Organization team Despite waves of layoffs, hiring skilled IT talent remains a critical challenge — especially as 79% of organizations plan to increase IT staff levels in 2024. Listen now as Gartner IT Strategy expert Lily Mok explains how to effectively respond to the tal...
Aug 27, 2024•24 min•Ep. 26
Episode highlights: How the climate economy is changing the flow of money (1:00) 3 critical areas for the CIO in the climate economy (3:41) Sustainable IT (4:56) IT for sustainability (10:39) ESG data (17:52) Why CIOs cannot improve sustainability without vendors (14:52) 5 key sustainability actions for CIOs (20:36) This episode of the CIO Mind Podcast follows the money in sustainability. Host ck Andrade and Kristin Moyer, Gartner Distinguished VP Analyst, explore whether CIOs are at risk of bei...
Jul 30, 2024•24 min•Ep. 25
“Trust is going to be one of the biggest differentiators in the AI and Gen AI landscape.” — Frances Karamouzis, Gartner Distinguished VP Analyst Episode highlights: Why AI ROI largely depends on trust (3:00) How CIOs should factor trust in ROI discussions (6:07) 2 specific measures to reinforce trust in AI systems (8:42) The critical relationship between trust and control (14:08) How to build trust with employees so that they will embrace AI (16:53) The top mistake CIOs make when implementing AI...
Jun 25, 2024•25 min•Ep. 24
“When we just look at immediate financial returns, oftentimes we miss the full picture of the value that gets created.” - Rita Sallam, Gartner Distinguished VP Analyst, Data and Analytics By 2025, nearly a third of GenAI projects will be abandoned due largely to unclear business value. To prove GenAI’s transformative value to executives and CFOs, this episode’s guest offers an insider’s perspective. Rita Sallam is a Distinguished VP Analyst for data and analytics and a former CFO. Her experience...
May 28, 2024•26 min•Ep. 23
“The moral of the story is: The closer CIOs stick to the CEO, the easier it’s going to be to help guide the rest of the C-suite through technology uncertainty.” (6:26) This year, the vast majority of CEOs are shifting strategies. At the core of these changes lie digitalization and technology, which introduce unprecedented responsibilities — and opportunities — in the CIO-CEO relationship. Listen now as Gartner Senior Principal Analyst Jennifer Carter shares exclusive best practices and insights ...
Apr 30, 2024•24 min•Ep. 22
CIOs are largely determining the organization’s future. Their technology investments can drive — or derail — critical business outcomes. However, organizations must first address a range of challenges to ensure ROI: Which AI experimentation risks are worth taking? What use cases should be prioritized? How does the organization create lasting business value? This podcast addresses each of these challenges, as well as the three key actions CIOs need to take when introducing new technology into the...
Mar 26, 2024•24 min•Ep. 21
Episode highlights: Critical differences between AI and generative AI (05:11 - 06:24) Four AI topics CIOs must prioritize when educating teams (06:36 - 08:07) Why AI literacy is starkly different from typical tech-training (08:25 - 11:08) How to tailor AI education for non-technical employees and executives (11:52 - 15:05) How to solve common challenges when rolling out an AI literacy program (16:01 - 20:00) Three steps to launch your AI literacy program (20:30 - 23:17) AI experimentation is rap...
Feb 27, 2024•27 min•Ep. 20
This episode explores: What is franchised digital delivery? (01:45) What challenges does this model pose for CIOs and other CxOs? (07:25) How do you sell a franchise digital delivery model to someone who is not willing to buy it? (10:15) What are the three fundamental aspects of franchised digital delivery? (14:25) What steps should you take to start? (18:45) In this podcast episode, we delve into the evolving landscape of technology leadership and its impact on business dynamics as seen through...
Jan 23, 2024•24 min•Ep. 19
This episode explores: How far off is the day that we wake up and go to work for a machine — and is that what we want? (01:19) What are some dangerous or unexamined assumptions leaders are making about AI? (05:37) How do we prepare for and think about the consequences of our human-machine relationships? (08:15) The need for an equal and opposite focus on human expertise and skills, not just machine expertise and skills (12:05) There is a growing shift from designing machines to attract attention...
Dec 26, 2023•25 min•Ep. 18
This episode explores: What is “play” in the context of work? (01:32) What are the pitfalls to avoid when designing “play” at work? (05:35) What steps can CIOs take to intentionally design “play” that drives engagement? (09:09) Can you share a success story or a case study of integrating “play at work”? What were the key takeaways? (13:12) What are the first three steps CIOs can do after this podcast to start the art of play? (16:42) CIOs continue to face serious employee well-being issues, with...
Nov 28, 2023•22 min•Ep. 17
In this episode of the CIO Mind podcast, we delve into the transformative journey of allyship, exploring how and why leaders should actively advocate for marginalized groups within workplaces and broader communities. The conversation aims to enlighten those unfamiliar with allyship and to motivate those already on this path, addressing the impactful roles individuals can play in fostering inclusivity and support. Listeners will gain insights into evolving their perspectives, embracing learning o...
Oct 24, 2023•25 min•Ep. 16
This episode explores: Is the CIO as a boardroom level executive a reality now, or is this mostly a goal? (1:07) Should every CIO aspire to be on a board of directors? (3:48) How to get the first job as a board member. (8:24) What skills, experience and certifications are needed. (10:42) What are the first steps CIOs need to take to start off in the right direction? (19:20) In this podcast, host Gabriela Vogel and distinguished VP analyst and Gartner Fellow in Gartner’s Executive Leadership Rese...
Sep 26, 2023•23 min•Ep. 15
This episode explores: Who should care about machine customers — and why (1:33) The business benefits of embracing machine customers (8:04) If this is a market that is or should be regulated (12:17) How to invest in machine customers in a world with limited resources (16:32) If consumers should be afraid of this shift (21:12) Customers are becoming machines. Cars will buy their own gas and tires using sophisticated software and hardware. This affects business-customer relations. Is your business...
Aug 29, 2023•26 min•Ep. 14
This episode explores: What CIOs need to know about cyberpsychology (2:20) Practical applications of cyberpsychology principles in how we work (3:18) Integrating cyberpsychology principles into cybersecurity training (8:10) Integrating cyberpsychology with technology to boost performance (12:27) Key take-away: Think about the employee experience across all technology platforms (14:08) By 2025, 90% of progressive employers will integrate cyberpsychology with technology to improve individual effec...
Jul 28, 2023•17 min•Ep. 13
Generative AI offers transformational potential for the enterprise. From improving employee engagement and customer experience to optimizing IT operations, these innovative tools are changing the business landscape. For CIOs, charting the right steps to seize unprecedented opportunities and recognize inherent risks is essential for capitalizing on this exciting technology. Distinguished Vice President Analyst Arun Chandrasekaran joins CIO Mind Podcast host Eyad Tachwali to talk about generative ...
Jun 27, 2023•24 min•Ep. 12
This episode covers: Pain points enterprise architects face that CIOs need to understand (1:23) “The Roadmapper”: An activity to help top executive avoid making bad technology decisions (6:26) How roadmaps help CIOs discuss technology with the board (10:49) Using roadmaps to facilitate IT organizational change conversations with senior leaders (13:48) Heritage management: An approach to discuss old technologies and their value to the business (17:25) CIOs can impact thinking beyond management of...
May 26, 2023•25 min•Ep. 11
This episode covers: What digital friction is (1:05) How digital friction negatively impacts the customer experience (3:10) The culprits that cause digital friction and digital insensitivity (5:01) How total experience helps to solve digital friction and digital insensitivity (8:45) The components of total experience (10:13) The three terms important for creating a shared understanding of being a digital business (11:00) The advantages the midsize enterprise can leverage to create frictionless e...
Apr 26, 2023•20 min•Ep. 10
Over the last decade, digital features and value propositions have been inserted into many more products and services. But making sure that happens coherently at scale isn’t easy. A new kind of professional role has emerged to drive the change forward. DPMs have been appearing everywhere from banks to fast-food restaurant chains. We explore the contours of this critical capability and the CIO’s role in helping embed it into the organization. This episode explores: What is a digital product, real...
Mar 28, 2023•21 min•Ep. 9
It is true that work in the future will be more human-centered. However, this should not be interpreted as a focus on individuals. Employees expect to be compensated more for performing less work while having more freedom. Consumers want firms to act quickly and smoothly on crucial issues while keeping prices affordable. Investors want companies to demonstrate continued growth while also supporting environmental, social, and governance (ESG) and diversity, equity, and inclusion (DEI) activities....
Jan 24, 2023•22 min•Ep. 8
CIOs know data and analytics initiatives can drive business value, but many struggle to seize the opportunity both can bring. In this episode of CIO Mind, we focus on the topics of decision making and societal change and how insights from data and analytics can aid CIOs in making better decisions inside the organization and out.
Oct 19, 2022•25 min•Ep. 7
Inflationary pressures continue to hit almost all industries and geographies. CIOs must plan ahead and use all available tactics to mitigate the downside as best they can, by protecting what is important, proactively managing consumption and reviewing vendor pricing. Galliopi Demetriou is a Senior Director Analyst - IT Finance, Economics, Value and Risk at Gartner. Galliopi supports CIOs in their quest to fund growth and innovation through cost optimization and helps them demonstrate IT’s value ...
Sep 08, 2022•21 min•Ep. 6
