CELab: The Customer Education Lab

Episode 153 - [Feed Drop] CXetera - Should CSMs do training?

This episode is a "feed drop" or crossover episode featuring Adam Avramescu and Dee Kapila 's new show - CXetera! As our network grows, we will often feature other shows where you can go and continue your learning journey. This is a topic that's relatable to all of us in the field of Customer Education: Should Customer Success Managers (CSMs) should be responsible for customer training? In this episode, Adam and Dee explore the complexities of training delivery across different company stages an...