What conversations can we have in email? When do we need to transition them into meetings? How can we make meetings more productive, and less of a waste of time? Like Startups, Most Meetings Fail: This week Paul Ford and Rich Ziade chat about the inefficiency of frequent meetings. We discuss what makes a meeting fail within the first few minutes, and provide strategies that can be deployed to make them successful (like defining a leader). We also complain about the neverending email thread, and ...
May 15, 2018•30 min•Ep. 117
How can true information be used to rile communities? What is the difference between misinformation, disinformation and malinformation? How is deception tracked and quantified? Is the next generation more media literate? Häagen-Dazs is from the Bronx; Umami is from LA: This week, Paul Ford sits down with Encyclopedia of Misinformation author Rex Sorgatz . We discuss his new book, the ways marketers, newsrooms, and scientists use deception to their advantage, and the diffusion of misinformation. ...
May 08, 2018•30 min•Ep. 116
How have sales funnels changed in the past 20 years? What actually is a CRM or CMS? Are they merging together into a larger client management platform? This week, Paul and Rich sit down to discuss the new way of onboarding customers. Systems Collide Into Each Other: This week Paul Ford and Rich Ziade sit down to talk about bringing the right clients into your company. We explain the three pillars that are working behind sucessful customer relationships: sales, customer service, and marketing. We...
May 01, 2018•30 min•Ep. 115
How can you build software on small budgets and short timelines, without making everyone’s life worse? How can clients get a bunch of vendors on the same page? Is it even worth trying? A Bad Way to Build Software?: This week Paul Ford and Rich Ziade chat about the problems you’re going to face when you hire multiple companies to build a single piece of software. We discuss the communication, latency and separate agendas that hinder the process of software creation and give advice on how to make ...
Apr 24, 2018•31 min•Ep. 114
How did cyberpunks and activists affect the tech industry? Do we understand the history of the internet? How much of what we know comes only from a man’s perspective? This week, Claire L. Evans tells us about her new book, Broad Band, and the women who created the internet. Photo by Jaclyn Campanaro There Were Women In The Room: This week Paul Ford and Gina Trapani sit down with Claire L. Evans to chat about her new book, Broad Band: The Untold Story of the Women Who Made the Internet . We discu...
Apr 17, 2018•27 min•Ep. 113
What information is Facebook gathering? Do we really understand how our data is being used? Is it time for Silicon Valley to step up and address our concerns around privary? This week, Paul and Rich sit down to discuss the problems with Facebook (beyond its ugly interface) and the lack of governing body around our data security. Mark Zuckerberg holding a cat (that is very much alive) They Have One Product: This week Paul Ford and Rich Ziade sit down to chat about the hellscape that is Facebook. ...
Apr 10, 2018•28 min•Ep. 112
How do you grow a company successfully? How do you build a company that values its culture over its profit margins? Can you successfully grow a company that started in NYC, in Lebanon? This week, Paul and Rich sit down to talk about the growth of Postlight and the amazing new team in Beirut! The Postlight office in Beirut, Lebanon! Growing in Two Places: This week Paul Ford and Rich Ziade sit down to talk about the growth of Postlight. We chat about how Rich’s Lebanese background informs the cul...
Apr 03, 2018•26 min•Ep. 111
Is the blockchain more than bitcoin? Can the publishing space be taken out of the hands of banks and billionaires? Can local journalists band together to make the change? This week, Paul and Rich sit down with Maria Bustillos to discuss the future of the news on her new blockchain-powered publication, Popula. Blockchain Fever: This week Paul Ford and Rich Ziade sit down with Maria Bustillos to talk to about Popula— a blockchain based publication on news and culture. We chat about what it means t...
Mar 27, 2018•29 min•Ep. 110
Can electrical engineers create tangible objects? Do we really need to be writing lines of code in a text-editor to be programming? Is it time for society to redefine what it means to compute? This week, Paul and Rich sit down with Bret Victor to discuss his journey from Electrical Engineer at Caltech, to UI Designer at Apple, to Creator of his ultimate vision, Dynamicland. The building is a computer; the computer is a building: This week Paul Ford and Rich Ziade sit down with Bret Victor to tal...
Mar 20, 2018•37 min•Ep. 109
Has the entry-level to the internet become too high? Has the purpose of the web shifted from a software platform to an information delivery tool? Have we lost site of what the internet really is? This week, Paul and Rich sit down to discuss the levels of abstraction we’ve created to make the web easier, and the problems it has created. The website as we know it is gone: This week Paul Ford and Rich Ziade sit down to talk to about the expansion and simultaneous shrinking of the web. We talk about...
Mar 13, 2018•29 min•Ep. 107
Are your photos scattered across multiple platforms? Can you access them anymore? Are you locked into platforms you barely enjoy? On this week’s episode, Paul and Rich sit down to discuss the impossibility of getting all your files in one place. Photo by Martin We’re locked in: This week Paul Ford and Rich Ziade sit down to talk to about a major problem with giant platforms — getting locked into them. We talk about having our documents scattered across multiple platforms, the impossibility of po...
Mar 06, 2018•30 min•Ep. 107
Is bitcoin still operating in a vaccuum? How do we trace it back to market value? What does startup technology and bitcoin have in common? Paul and Rich talk to Aaron Lammer about smoking weed, the similarities between startups and bitcoin, and the future of the blockchain as a post-national project. Photo by Anna Rose It’s healthier to see it as gambling: This week Paul Ford and Rich Ziade sit down with Aaron Lammer to talk about his new podcast Coin Talk . We discuss the stability of bitcoin, ...
Feb 27, 2018•28 min•Ep. 106
Do you need a security camera for your front-door? Do you need programmable lighting? Are smart homes really innovative? Paul and Rich talk about the pros and cons of connected homes, the security of our information, and the impossibility of competing with giant platforms like Google and Amazon. Smart Homes, Foolish People: This week Paul Ford and Rich Ziade sit down to talk about connected homes. We talk discuss the pros and cons of distributed networks, the fear of sharing data with giant plat...
Feb 20, 2018•25 min•Ep. 105
Are we living in a post-file world? Has our cultural understanding of “notes” changed? Paul and Rich talk to Chris O’Neill about innovation, acquiring talent,and the importance of focusing your team. The Ups and Downs of Focusing: This week Paul Ford and Rich Ziade sit down to talk to Chris O’Neill, CEO of Evernote to discuss the company’s shift in focus. We talk about acquiring talent as an established company, digital hoarding and how to compete with a pen and paper. Paul also compares NYC to ...
Feb 13, 2018•26 min•Ep. 103
What does Chief Compliance Officer really mean? What do you actually do? Paul and Rich sit down to talk about job titles, ruining our LinkedIn profiles, and the value of clarity. What does Grandpa do?: This week Paul Ford and Rich Ziade sit down to talk about terribly unclear LinkedIn profiles. We chat about the evolution of titles like Evangelist or Entrepreneur In Residence, and how to capture someone’s attention in three seconds. Rich complains about contracts and Paul makes a compelling defe...
Feb 06, 2018•26 min•Ep. 102
How can a side-project become a multimillion dollar venture? How has San Quentin become a technology incubator? How can we work to curb America’s prison problem? Paul and Rich talk to Chris Redlitz about Venture Capital and his newest nonprofit, The Last Mile. Invest in the Pivot: This week Paul Ford and Rich Ziade sit down with VC, Chris Redlitz to talk about his newest venture, The Last Mile (TLM) . What started as a mission to instill hope in prisoners has become a technology incubator and co...
Jan 30, 2018•27 min•Ep. 102
Are we experiencing bitcoin’s tulip-mania moment? Do we need to care about the iPhone X? Is Russia our biggest threat? Paul and Rich talk about the top three letdowns of last year, and make predeictions for what’s coming down the pike. A Bad Technology Year: This week Paul Ford and Rich Ziade sit down to talk scrutinize 2017. We talk about being letdown by iPhone X, relate the bitcoin economy to tulipmania, and question how we will deal with cyberwarfare in the future. We also make goals for the...
Jan 23, 2018•22 min•Ep. 101
For decades, the Library of Congress seemed to err on the side of keeping information on lockdown, but Kate and Abbey have changed that. We talk about digitizing archives, creating cultural memory, and rethinking what a library really is. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Jan 16, 2018•34 min•Ep. 100
What does product management really mean? How can you effectively couple design and engineering to bring a product to life? Paul and Rich talk about the difficulty in defining the discipline of product management, the three red-flags you should avoid on a resume, and how to demonstrate value under an ambiguous title. You report to the product: This week Paul Ford and Rich Ziade sit down to talk about hiring product managers who do more than the hand-off. We delve into the intersection of design ...
Jan 09, 2018•25 min•Ep. 99
How can you pitch your product without boring an investor? How have audio platforms won the competition for user attention? Paul and Rich talk to Matt Hartman about product development, chatbots and the importance of creating products that establish a sense of connection. Competiting with the Infinite Scroll: This week Paul Ford and Rich Ziade sit down with Matt Hartman , Partner and Director of Seed Funding at betaworks to talk about creating products that stick. We delve into the future of cha...
Jan 02, 2018•32 min•Ep. 98
Check your shoes. Are you standing in shit already?: This week Paul Ford and Rich Ziade make the case that net neutrality was never enough. Of course, congress’ vote to to repeal net neutrality protections will have huge impacts on innovation, product development and the way we think about equality. We delve into the ways that we can we compete with the giants, the disruptive tech that’s created in protest, and we compete for the title of Most Cynical (Spoiler: Rich wins). See Privacy Policy at ...
Dec 26, 2017•29 min•Ep. 97
Have we moved too far away from the mainframe? Do engineers need more empathy? Does technology have a woman problem? Paul and Gina talk to Ellen Ullman to find out how the past 20 years of tech are shaping the next 20. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Dec 19, 2017•28 min•Ep. 96
Words matter, writing matters and that mission is alive and well at Medium. Paul and Rich talk to Head of Product, Michael Sippey to find out more about making money in publishing, the importance of good content and his three-step approach to product management. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Dec 12, 2017•32 min•Ep. 95
Are we building the dystopian future we’re afraid of?: This week Paul Ford and Rich Ziade talk about Amazon, Facebook and other big-tech companies that have changed our basic human interactions. We delve into the commoditization of our feelings, valuing efficiency over communication, and the despair that comes from seeing a death announcement on social media (especially when it’s bumped up against a recipe for a chocolate soufflé). See Privacy Policy at https://art19.com/privacy and California P...
Dec 05, 2017•23 min•Ep. 94
For decades, startups have tried to unseat the mighty spreadsheet, with no success. Does Airtable, a database for the web, have what it takes? And what did it take to make Airtable? Paul Ford and Rich Ziade talk to Airtable co-found Andrew Ofstad to find out. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Nov 28, 2017•30 min•Ep. 92
Is Facebook a monopoly? This week Paul and Rich tackle the 2-billion-user elephant in the room and go back and forth on two big questions: whether Facebook violates antitrust laws and should be broken up, and how the platform (or its regulators) can solve its rampant fake news problem. Topics covered include what “breaking up” Facebook would even look like, how the platform might verify news sources, separating news from satire, and the general public’s ambivalence about privacy and security. Se...
Nov 21, 2017•40 min•Ep. 91
From the front lines of the podcast boom: this week Paul and Rich talk to Matt Lieber, co-founder of Gimlet Media, one of the most successful podcast studios in the industry. Topics covered include the company’s origin (and the podcast that chronicled its founding), how Gimlet recruits and trains its editors, the trajectory of the medium, why you shouldn’t play favorites amongst your employees, and how Matt has been re-cast as a sleazy door-to-door salesman in an upcoming ABC comedy produced, di...
Nov 14, 2017•41 min•Ep. 90
Is there a way to fix LinkedIn? This week Paul and Rich return one of their favorite hate-topics: LinkedIn is, in Paul’s words, “a remarkable affront to everything that we care about and believe in.” They discuss “human spam,” various UX gripes with the platform, Paul’s methods for “killing the virus” to eliminate certain types of social connectors, resumes, and various suggestions for improving the product—including a $100 offer to anyone who can build a Chrome extension to implement their idea...
Nov 07, 2017•25 min•Ep. 89
From TV writing to scriptwriting software: this week Paul and Rich talk to Rob Dubbin, former writer and producer for The Colbert Report and The Late Show and current CEO of Scripto. They discuss Scripto’s creation and the special workflow challenges coordinating a late-night show, animal welfare, transitioning from writing to tech, Bluetooth, Google Wave, and more. See Privacy Policy at https://art19.com/privacy and California Privacy Notice at https://art19.com/privacy#do-not-sell-my-info ....
Oct 31, 2017•45 min•Ep. 88
How do you pull the plug on a product people love? This week Paul and Rich talk about good and bad ways to shut a digital product, from giving people a path to export their data (good) to writing a blog post entitled “Our Incredible Journey” (bad) (very, very bad). Topics discussed include AOL Instant Messenger (RIP), communities around software, Rich’s experiences shutting Readability, and Paul’s experience pinpointing the fundamental ethos of the web: “Why wasn’t I consulted?” See Privacy Poli...
Oct 24, 2017•26 min•Ep. 87
