Experience as emotion: Customer centered growth with Donald Chestnut  - podcast episode cover

Experience as emotion: Customer centered growth with Donald Chestnut

Mar 11, 202541 minEp. 476
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Episode description

A seasoned Chief Experience Officer on going beyond traditional customer experience 

Donald Chestnut practically invented the term Chief Experience Officer. He’s worked at some of the world’s largest brands like Unilever, Target, Disney, General Motors and Coke and is now writing a book on why companies should move away from customer experience and towards customer centered growth. This week Tammy sits down with Donald to talk about his people-first approach to digital experience. Donald shares some of his leadership principles and shares his secret to digital transformation - that the real key to transformation isn’t technology, it's people! 

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Donald Chestnut 

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Experience as emotion: Customer centered growth with Donald Chestnut | Catalyst Podcast - Listen or read transcript on Metacast